Mike Shaw Subaru

Deception and Lies Saw them advertising 1996 Ford Explorer for $1947 and printed the ad and drove my 2000 Nissan Pathfinder including the Car Fax and Blue Book for my ve Saw them advertising 1996 Ford Explorer for $1947 and printed the ad and drove my 2000 Nissan Pathfinder including the Car Fax and Blue Book for my vehicle in case decided to trade. During the test drive I told the salesperson that my Blue Book was $1500 as a trade and $2500 on the private market and had the paperwork. So in my eyes it was an even trade especially considering the Ford needed tires. We got back and I told Victor take my offer to his Manager. He came back with... $2396 and they take my Pathfinder. In other words I Give them my Nissan. No mention of the $500 credit for tires. And the price on the Explorer was suddenly $2047 ! Not $1947 from the printed ad I printed that morning. I asked Victor is he realized ow absolutely rediculous he sounded. He explained tiled and taxes and I turned him around and said tell your manager I will pay you $500 for your taxes and titles etc. or I am out the door. he came back with... $1636 or something similarly insulting and I walked! Motto: "Everyone drives away". Should be "Everyone Keep Driving! " The raised the price $1000 when I had a printed ad in my hand! Shame! More

Dont buy a vehicle through Mike Shaw Subaru in Thornton I am a returning customer to Mike Shaw with 4 other vehicles being purchased. Went I went in on 1/1/16 to trade in our Outback and getting a 2015 or I am a returning customer to Mike Shaw with 4 other vehicles being purchased. Went I went in on 1/1/16 to trade in our Outback and getting a 2015 or 2016 Outback, I was extremely disappointed as the sales rep Gabe seemed annoyed when hashing out the deal. First, it was mentioned if we traded in our 2015 Outback trade in value would be $24500 if we purchased another pre-owned 2015 Outback. However, when we mentioned we want to buy a 2016 Outback instead due to better value, trade in value was lowered to be $22500. Shouldn't a trade in value stay consistent regardless of what vehicle is being bought instead of bait and switch technique? When I asked the sales rep to give us the worksheet so we can compare with other dealership, he quickly took away all the worksheet and stated its company policy we don't give out worksheet if you want to compare number with another dealership. I will not buy another vehicle through Mike Shaw in the future and will not refer anyone there either like I did in the past. I have never had issues with Service Dept though with all our vehicle being services over the last 7yrs. Sales area needs to see significant improvement. More

My new cars first service Just had my new car serviced at Mike Shaw. The service was quick, the waiting area was pretty nice. My service adviser Dominick was really professiona Just had my new car serviced at Mike Shaw. The service was quick, the waiting area was pretty nice. My service adviser Dominick was really professional and informative. Just thought you guys would have washed my car. More

Cliff Swaim We have purchased 5 Subaru's from Cliff and have recomeded numerous others to him. Family and friends have purchased cars from Cliff and have had the We have purchased 5 Subaru's from Cliff and have recomeded numerous others to him. Family and friends have purchased cars from Cliff and have had the same great experience we have enjoyed every time we have dealt with him. He is a true professional and a no BS salesperson. We are Subaru people and will never buy a car from anyone but Cliff. If you want a great, fair, no pressure experience when buying a car, you should call Cliff. More

Worst car buying experoeince ever! My daughter went to buy a 2015 Subaru cross check from Mike Shaw Subaru. I negotiated the trade in of her car with the salesman on the internet. Agree My daughter went to buy a 2015 Subaru cross check from Mike Shaw Subaru. I negotiated the trade in of her car with the salesman on the internet. Agreed on a price and advised him I wanted NO EXTRA SERVICE WARRANTY'S OR ADD ONS. He agreed and I advised my daughter the deal was made and she only had to go in and sign. When I got the copy of the bill of sale, there was a $5,198 service contract added to the price. It was not an extended warranty, it was for the 3 years that the Subaru warranty was in effect. It was for oil changes, wipers etc.. It was xx. When I called to complain, I was told they could not speak with me as my daughter actually was the buyer. To get them to cancel the warranty, I had to get an attorney involved. We were advised the credit would go through in 3-4 weeks. It took 2 months and only after the Managing partner of the dealership helped out. He was the only one who took care of this. Very bad way to do business and would never recommend buying a car there. More

Treated me great! They treated me excellent so I am happy to give them positive words on here. Thank you everyone for making my vehicle purchase go smoothly. They treated me excellent so I am happy to give them positive words on here. Thank you everyone for making my vehicle purchase go smoothly. More

Always Perfect I bought my car from Mike Shaw back in 2012. The service department has always been outstanding. They have always done a great job for me. I just h I bought my car from Mike Shaw back in 2012. The service department has always been outstanding. They have always done a great job for me. I just had some work done that they helped me with on my paint job. The service department once again did a great job. More

I love my new Outback! The folks at Mike Shaw Subaru are doing a great job. I walked in and spent less than 2 hours in the dealership from start to finish. I negotiated an The folks at Mike Shaw Subaru are doing a great job. I walked in and spent less than 2 hours in the dealership from start to finish. I negotiated and found my best price online with Shane and then when I went to do the financing they beat my banks rate by over 1%!! I am so happy I decided to go here instead of my local Subaru dealership. Thank you Shane and Peter. More

Poor Customer Service Well, I am glad other people had great experiences with this dealer and I am sure that the staff are great. But for whatever reason, I could never ge Well, I am glad other people had great experiences with this dealer and I am sure that the staff are great. But for whatever reason, I could never get hold of the finance guy who was working on my loan application for approval. I've called several times a day for three days and also emailed him several messages but he never return my calls nor have the courtesy to let me know either yes or no on the loan approval from the bank. Tam More

Great salesperson, service and price. I was purchasing a car for my son who currently resides in Denver. Being that I am located in Naples, FL it was difficult to be there in person to hel I was purchasing a car for my son who currently resides in Denver. Being that I am located in Naples, FL it was difficult to be there in person to help. I contacted several of the Subaru dealers in the area and Johnathan was the first one to reach out to me. My son and I have been researching Subaru for a while and were pretty educated on most of their vehicles. Thus, have a knowledgeable salesperson was important because we were still not sure what vehicle best fit my son. We were also in need of someone who would not be afraid to negotiate. Johnathan fit the bill on both. He not only assisted us on which vehicle to go with we received a price that was the best in the market. Now my son is driving a nicer car with all the bells and whistles. It made for a great college graduation gift. Additionally, they made the transaction very easy considering I am several states away. Any questions I had they handled. Very happy with the service provided. Thanks for all your help Johnathan. More