Mike White Ford of Coeur d'Alene

Everyone friendly We are from out of town, hit an animal on the drive. Lake City Ford was able to get our truck in and fixed and we were back to being on vacation. They We are from out of town, hit an animal on the drive. Lake City Ford was able to get our truck in and fixed and we were back to being on vacation. They were very welcoming to our whole family for the hours we spent there, and made us as comfortable as possible for the time it took to get the truck back to drivable. Thanks guys!! More

Kind, not -at - all pushy sales associates I recently purchased a 2016 Ford Fusion from Tom Addis. I had the pleasure of working with Ricco and Rafael. Ricco helped us with the majority of our I recently purchased a 2016 Ford Fusion from Tom Addis. I had the pleasure of working with Ricco and Rafael. Ricco helped us with the majority of our purchase, but Rafael is the sales person my family continuously return to this dealership for. Both men are excellent to work with and extremely genuine. We've all dealt with pushy car salesmen and neither of these men were that. Very nice people to work with More

Purchasing a Used Vehicle Deb Caplan has wonderful customer service and knowledge of used vehicles. Our purchasing experience of our used/new to us truck was professional and t Deb Caplan has wonderful customer service and knowledge of used vehicles. Our purchasing experience of our used/new to us truck was professional and timely. More

Very helpful, non-agressive, customer-oriented sales people. I recently purchased a 2013 F-150 Lariat from Tom Addis. I had the pleasure of working with two excellent sales persons: Mr. Bill Reineir and Mr. Todd I recently purchased a 2013 F-150 Lariat from Tom Addis. I had the pleasure of working with two excellent sales persons: Mr. Bill Reineir and Mr. Todd Olson. The entire process was transacted professionally and courteously. All of my questions and concerns were answered thoroughly. I felt that the agreed upon truck price and trade-in value were fair for all parties involved. The truck has performed flawlessly so far. This is the second vehicle that I have purchased from the Tom Addis dealership. On both occasions I was treated very well. Bill and Tom exceeded my expectations. I appreciate their professionalism and patience. Good job, Gentlemen! You have earned my repeat business. More

Very good experience Deb Caplan was excellent! It did not feel like we were with a sales person trying to get a sale, Deb was more like a friend trying to help us get a Deb Caplan was excellent! It did not feel like we were with a sales person trying to get a sale, Deb was more like a friend trying to help us get a car that was good for us. Deb also made it fun! When it was time to do the financing (which always means going to the dreaded little room, I never like the little rooms!) even this part was not bad. Chris was very good at his job! very pleasant and super fast at doing his job. He did explain everything but was still so quick we were out of there fast. Buying a car is stressful, cars are so expensive and it will be in your life a long time so you hope to make a good choice. I felt that the people at Lake City Ford helped us to make a great choice with our new car. Thank You! More

Pleasant Results My Wife and I are full time RVers, We were spending a month in Coeur d' Alene. While here our 2013 Ford Edge developed a passenger door sensor probl My Wife and I are full time RVers, We were spending a month in Coeur d' Alene. While here our 2013 Ford Edge developed a passenger door sensor problem. I came to your service Dept. around the 11th of May, 2015 to have the problem corrected under warranty. I was told part was either on back order or unavailable. It was suggested when we were back at our dealership to resolve the problem. It's difficult while traveling. The problem became more critical when the interior lights would not cancel. I returned to your Dealership on 05/28/15 and met with Jennifer Smith (service writer). She took the initiative to track down the required part. I brought my vehicle back @ 7:30 am 05/29/15 to complete repair. Excellent employee ! More

exceeded my expectations My salesman Todd Olson was outstanding. He went far above my expectations. I also love the 2014 escape. Love the drive and the options. WonT purch My salesman Todd Olson was outstanding. He went far above my expectations. I also love the 2014 escape. Love the drive and the options. WonT purchase another vehicle without it. More

Best Experience Deb was amazing and so easy to work with! From the first phone call to driving and picking up my car she was the best. I know I now have a sales rep Deb was amazing and so easy to work with! From the first phone call to driving and picking up my car she was the best. I know I now have a sales rep for future purchases and I have recommended so many people to go see her at Tom Addis. More

Purchased our second car from Lake City Ford The dealership is extremely helpful and has a great team working there. Todd is amazing!!! They did not have the vehicle we wanted, but Todd made it a The dealership is extremely helpful and has a great team working there. Todd is amazing!!! They did not have the vehicle we wanted, but Todd made it appear. The whole buying process was seamless, especially with having two young children with us. We were on a very tight schedule, but that did not bother Todd. In addition, Todd is always letting us know about up coming promotions or events that are important to us. We will definitely come back to Todd for a third car!! More

Purchased a vehicle and traded in a vehicle We found a vehicle on their website and came over to look at it on a Friday evening. We actually left Friday night with no vehicle as we couldn't agre We found a vehicle on their website and came over to look at it on a Friday evening. We actually left Friday night with no vehicle as we couldn't agree on the price. Rico called us the following morning and worked really, really hard to get us pricing we felt comfortable with. We had to come up a bit but you guys were able to come down a little as well. We left Friday night not very happy and probably wouldn't have come back but Rico worked so hard for us back and forth on the phone Saturday we came back and purchased the vehicle we wanted. Thanks Rico! More