Mike White Ford of Coeur d'Alene

My wife took out '05 Chev Trailblazer 4x4 in for a trade on an used '12 Expedition EL. They came to a deal and then the salesman said the car was stuck in 4 low when they appraised it for value and t trade on an used '12 Expedition EL. They came to a deal and then the salesman said the car was stuck in 4 low when they appraised it for value and they could not do the deal. My wife had to call me to come and get her because they broke our car and did not lift a finger to help her. No one looked at the car or tried to help her or say or do anything. Bottom line is we have a pre-approved loan and a trade in, we wanted to buy a car form them, the trade-in was a perfectly functioning car and we left the lot with a broken car and not ever wanting to go back. Its not about the broken car or not making the deal as much as how they acted with us through the whole ordeal. Tom Addis came out to deal with the issue and was condescending and unconcerned. More

This stealership is so bad, that I drive 60 additional miles to even have routine maintenance done on my truck at another ford dealership. The service provided by these people is absolutely horrendous, a miles to even have routine maintenance done on my truck at another ford dealership. The service provided by these people is absolutely horrendous, and their sales team is lacking in any integrity whatsoever. I once had their sales manager tell me my truck was "worthless". Shortly thereafter, I traded it in for $33,000 towards a new truck in Sandpoint. I even suspect this dealership lifted items off of that "worthless" truck while parked in my driveway after I brought it to them to look at. I tell everyone I know to avoid these idiots, and now I'm telling all of you the same. You were warned. More

Dear Tom Addis, I would like to complain about your Dear Tom Addis, I would like to complain about your service department. I had a recall letter that I needed to take care of so I phoned and got an ap Dear Tom Addis, I would like to complain about your service department. I had a recall letter that I needed to take care of so I phoned and got an appointment for the next week. Being told that it would only take an hour so I decided to wait. After two and a half hours of waiting, I decided to ask about my truck. She acknowledged Paul would be out in a minute. When he came out to talk to me about the truck, he told me that “after” the mechanic had taken it apart he found that he did not have the parts to replace it after all. So that I could make it clear in my mind, I then asked Paul, “You knew I was coming in for over a week and you did not ensure that you had my part? Therefore, I got the “honor” of wasting my time in your waiting room.” He told me he was sorry but he did order the parts and they would be in next week. He would call me. After getting home, I decided to see just what your shop had done to my truck and was shocked to see NOTHING was changed so he had lied. I took pictures of the straps that were under the truck and the rust was still in place. Therefore, on top of my time being wasted, I was also lied to right to my face. When Paul called to say the new parts were in, I told him I knew he had lied to me and I did not appreciate it. He then said there must have been a “miscommunication” between the mechanic and himself. He did again assured me it would only take an hour but rather than sit in your waiting room again, he said he would get me right home. Again, that was a lie. I got to the shop at 2:15 pm and had to wait on a shuttle to take me home. Instead of taking me right home, I got the grand tour of Coeur d Alene while the driver picked up other people. I live one block north of Ziggys. Paul also assured me that my truck would be washed and it would look great. I picked up my truck after hours due to having no ride back to the shop, my truck was NOT washed, so once again, I had been lied to. They did leave a paper in my truck that showed work that needed to be done and suggested I call to make an appointment. I am sure you will understand when I tell you, “I will NOT be making any appointments with your shop ever again.” Not only will I not, I will be telling everyone I know just how you run your service department. I am very disappointed in the service department and that certainly puts a black mark against your entire business. More