Miller Subaru

I priced Foresters at three dealerships on-line to obtain a new Subaru for my wife. We had owned 3 Subarus previously, a wagon (12 years), sedan (8 years) and Legacy wagon (3 years). Miller & another deale a new Subaru for my wife. We had owned 3 Subarus previously, a wagon (12 years), sedan (8 years) and Legacy wagon (3 years). Miller & another dealer were forthcoming, their offers consistent information disclosed in my research. Christina the contact from internet sales was by far better in terms of follow-up and addressing my initial questions. Upon arrival at the dealership, I was connected with Jay Fralin, of the Sales staff. Jay is an experienced salesperson who understood my needs and attempted to accommodate them. He was honest and information he provided was consistent with my research pertaining to the vehicle and pricing. He did not atttemt to employ pressure or questionable sales tactics. Both of the vehicles in which we were interesed were sold prior to our arrival. Jay attempted locate another but was unsuccessful. I was also assisted by Ms. Miller, xxx't manager, with respect to locating another vehicle. I was impressed by the accessiblity and responsiveness of management staff to address my concerns. Jay provided some options and subesquently informed me that another model that might meet my needs was delivered to the dealership. We purchased it immediately. Jay was excellent in explaining the features and operation of the vehicle to my wife, even syncing her cell phone to the bluetooth in the car. We were also impressed with the business manager who completed the transaction for purchase of the vehicle. He made us aware of additional options that we might purchase pertaining to warranties etc. Once again, we engaged with a true professional, who did not employ pressure or questionable sales tactics. We selected Miller for our purchase because of their business model which values honesty in dealing with the consumer, good pricing, and professional, knowledgeable staff who were responsive in addressing our concerns. More

I gave Miller Subaru (Ed Hughes in particular) a stellar rating because of their professionalism. They provided me with a superb replacement automobile when I was in dire need of one. Their assistance with rating because of their professionalism. They provided me with a superb replacement automobile when I was in dire need of one. Their assistance with the purchase was seamless in regards to: 1) connecting with financing arranged through USAA, 2) transferring the NY-State registration from my expired car, 3) explaining all new features on the automobile, and 4) taking care of all necessary paperwork. I give Miller Subaru extra compliments for providing a new cover for the cargo area (was missing). Also, I was very pleased that Ed Hughes delivered on his promise to obtain and send me the spare clicker / key that the previous owner had not left with the car. Thank you very much Ed Hughes and Miller Subaru. More

It's been 14 years since I last purchased a car. And, this purchase is our 4th Subaru. With a thought that possible variety should be considered, I did go to a number of other dealerships, including this purchase is our 4th Subaru. With a thought that possible variety should be considered, I did go to a number of other dealerships, including following the Costco incentive to PA. However, on my first visit to Miller Subaru, Ed Hughes materialized out of the car lines and I have stayed with him ever since. He took much time explaining the many improvements that have evolved in the Subaru Outback in fourteen years, took me out for a ride, and then allowed my own test drive. A serious consideration for me was to go from a 6 cylinder back to a four cylinder engine with the box engine to derive the best possible mileage while focusing on the conservation of what seems to be a limited energy supply. This feature, plus the test drive and extensive explanation of the many new features of the Subaru, and the deal was happening with Ed. Possibly like everyone else in this economy, the financial details needed to resolved. Having retired from a long teaching career, the pros and cons of leasing and purchasing needed exploration. Actually, I communicated a number of times with Ryan Plotcher on the internet, and he did seem to respond in a timely effective manner to every question. Aaron Freedman facilitated the paper work sealing the deal while Ed was finishing with another customer. His alertness was very considerate of my time and his handling of all of the various documents was clear and efficient. On the Day of Acquisition, Ed, once again, explained all of the information contained in the manuals, he reviewed the various warranties introduced by Aaron, and then walked me out to the car to ensure that I was ready to drive away in my new, very fabulous 2012 Subaru Outback. Ed shared his hamburger with me, pulled a navigation system out of mid-air, and endured the quirky personality of a woman of 60+ years. I don't think I could have had a better car buying experience! More

John was very pleasant and helpful. Extremely easy to work with and I would recommend him to anyone. We had decided on one car, and overnight changed our minds. John worked with us to get the car we wa work with and I would recommend him to anyone. We had decided on one car, and overnight changed our minds. John worked with us to get the car we wanted. More

Had a great experience, and Graham took great care of me, and was even quick to help me with a minor issue I had after purchase. Top notch service, I would recommend going here for your next purchase. and was even quick to help me with a minor issue I had after purchase. Top notch service, I would recommend going here for your next purchase. More

As with most people purchasing a new car is an experience that is dreaded. The normal high pressure sales gimmicks that precede the purchase are usually predictable and insulting to the consumer. When we dec that is dreaded. The normal high pressure sales gimmicks that precede the purchase are usually predictable and insulting to the consumer. When we decided to make a new car purchase we actually lost sleep knowing the "game" we were in for. At a close friends recommendation we first stopped at Miller Subaru in Lumberton. The first thing we noticed was the no pressure attitude of our salesman, Graham Johns. He answered all the questions we had in a very comfortable professional manner. After a careful examination of the Subaru Forester we fell in love with it and knew that it was the vehicle we wanted. We already had good feelings about the salesman and that was only cemented in when the actual sales procedure took place. There was no nonsence, no pressure and no games played to arrive at the decision to purchase our vehicle. We were introduced to the sales manager, Ron Buchanan. We were fully prepared to endure the usual game that is played with the salesman-manager "discussions " that usually precede the actual sale. THERE WERE NONE! Instead what we received was honest, relaxed and informative help from both men. The atmosphere was so comfortable and relaxed it was truly hard for us to believe. My wife and I kept waiting for the bottom to fall out of his pleasureable experience. It never did. The next day we scheduled to pick our new car up. Nothing changed. The atmosphere was that of a friendly gathering. We received no pressure of any kind during the entire time we were there. I can honestly say that we have NEVER had such a relaxed and enjoyable time with a dealership in purchasing a car. Every member of he staff treated us like a close friend not a customer. We could not recommend this dealership any higher to anyone that is considering a purchase. We are extremely grateful to our old friends for directing us to Miller Subaru and just as grateful to our new friends at Miller Subaru for treating us like you did! We can see this being the start of a long friendship. Thanks to all of you for a job really well done! More

I had a great car buying experience with Ed and Ron at Miller Subaru. They had the exact car I wanted to buy, and they gave me a very good price. I look forward to seeing Ed and Ron at my follow up serv Miller Subaru. They had the exact car I wanted to buy, and they gave me a very good price. I look forward to seeing Ed and Ron at my follow up service visits, and I'm very likely to buy a BRZ from them when they become available. More

Dealing with Miller Subaru was a breeze especially because of the internet sales people that I dealt with - Jessica Sansoni, Ryan and Christina. The information and quite they gave me on the car that because of the internet sales people that I dealt with - Jessica Sansoni, Ryan and Christina. The information and quite they gave me on the car that I had already decided on purchasing was direct, honest and simple. When I came in and dealt with Ed Hughes, he was professional, scrupulously honest and very friendly. We were able to purchase the car right away. This was truly a breeze. More

Very friendly atmosphere, no pressure, good used car auto finance rate of 5.75% with below average credit score, closed the deal and left with car in space of a couple hours, really appreciate their help! finance rate of 5.75% with below average credit score, closed the deal and left with car in space of a couple hours, really appreciate their help! More

Normally we dread the ordeal of getting a new car. Usually it is a big hassell , between pushy sales people and price haggling. We have literally spent whole days at other dealers trying to find and Usually it is a big hassell , between pushy sales people and price haggling. We have literally spent whole days at other dealers trying to find and come up with a fair price. Our experience at Miller Subaru was actually a pleasant experience from beginning to end. Jay was pleasant, very knowledgable and calm. We did not feel any pressure at all and we were not bombarded with possible "extras" that we should get. We would definitely return again and would recommend this dealership to friends. More