Serra Chrysler Dodge Jeep RAM Lake Orion

The dealership was busy on a Saturday and at the same time very personal. Ryan was very efficient showing me the Jeep Grand Cherokee Limited and thoroughly explained the features of the vehicle. He was time very personal. Ryan was very efficient showing me the Jeep Grand Cherokee Limited and thoroughly explained the features of the vehicle. He was knowledgeable, friendly and patient as he assisted me in securing a vehicle. Ryan worked with the general sales manager Josh Vartanian to secure the vehicle and find the appropriate discounts and then introduced me to the finance manager Tony Fakhoury. The finance officer was very knowledgeable and helpful with explanations of the finance terms and optional coverage without any pressure. Ryan also reminded me that if I had any questions regarding the vehicle that he was always available. The staff made me feel very confident in my lease of the Jeep Grand Cherokee. It is a reflection of the customer service attitude of general sales manager Josh Vartanian that makes this dealership above and beyond my expectations. More

Jake was very kind and helpful! I told him what I wanted and what I was looking for he told me what he had and was not pushy at all how other sales people are. He didn’t branch out I told him what I wanted and what I was looking for he told me what he had and was not pushy at all how other sales people are. He didn’t branch out to different car models or anything stuck with what i wanted only! Definitely will recommend him to family and friends! More

They knew their product and helped us when we needed more info Walked us through everything info Walked us through everything More

Alexus was excellent to work with, knowledgeable and responsive. Alexus was excellent to work with, she was knowledgeable and responsive. She was able to get the vehicle I was looking for. responsive. Alexus was excellent to work with, she was knowledgeable and responsive. She was able to get the vehicle I was looking for. More

I’ve documented serious mismanagement, repeated miscommunications, multiple mathematical errors, and instances where information provided was purposefully inaccurate and borderline fraudulent. I miscommunications, multiple mathematical errors, and instances where information provided was purposefully inaccurate and borderline fraudulent. I’ll be following up through the proper channels to ensure accountability, because this level of oversight, error, and misleading information is unacceptable. I will ensure my experience reaches the right ears to prompt reflection on the department’s practices, so that future customers are treated with the fairness and honesty that I expected. More

Service has improved since new ownership. Brandon Williams is a good service advisor to work with. Brandon Williams is a good service advisor to work with. More

Great experience, George was very helpful. He was the reason I came back into Serra. Will come back He was the reason I came back into Serra. Will come back More

I shopped around quite a bit and nothing compared to Serra in Lake Orion. George is an ace and always makes the experience of getting a new vehicle so easy. Serra in Lake Orion. George is an ace and always makes the experience of getting a new vehicle so easy. More

David is the best sales rep i have ever used ! Honest trustworthy upfront and very knowledgeable Honest trustworthy upfront and very knowledgeable More

Always have a great experience when bring my cars or trucks to the dealer, thanks trucks to the dealer, thanks More