Mini of Morristown

My Brand New Motor I purchased my 2003 Mini privately in Sept of 2013. .It was in exceptional shape tho it had 182,000 miles on it which I knew was risky but still thoug I purchased my 2003 Mini privately in Sept of 2013. .It was in exceptional shape tho it had 182,000 miles on it which I knew was risky but still thought it was a great deal at only $3400. Drove it for 3 mos and the motor "blew up". I knew it was serious as it was literally blowing raw fuel out the tail pipe. Nobody at MINI had ever even encountered such a thing. I had it towed to Mini or Morristown who confirmed the bad news. They quoted me $7500 for a brand new motor rite outa the crate from BMW but I toldem I just couldn't swing it and I'd be down to tow it back. I received a call later in the week from Erving Sanchez in service who said look. When we evaluated it on computer we found NOTHING else whatsoever wrong with it. You seem like a good person and I can tell how upset you are for having to give up this great little car so I went to my superiors and we can get you the motor for 6K. I said...It will take me a coupla mos to come up with the cash but DO IT! But ya gotta take yur time as I need time to get the money together. He said No Problem and ordered the motor from Germany. They did find a few other minor things which had to be replaced along the way...understandably so but the best was not only getting a brand new motor but a new clutch as well for only the cost of parts as they already had the motor out. They also found the computer to be defective and Erving managed to get it warrantied! They had my Mini for 2 mos all thru the tretcherous winter we had and treated it with TLC. LOL...Erving said we musta brought it in and washed it like 5 times to wash the salt off. I can't say enough about the excellent service not to mention the compassion I received from them. I brought "Percy Hawthorne" home February 22nd and have been enjoying him EVERY DAY ever since with no problem and no return visits. Thanks guys for caring so much about this little treasure that you too did NOT want to see go to the junkyard for parts! More

Worst ever I bought my car at prestige mini dealer but they didn't have any available appointments to run a 30 pt inspection. I'm leaving for vacation so I decid I bought my car at prestige mini dealer but they didn't have any available appointments to run a 30 pt inspection. I'm leaving for vacation so I decided to come to morristown mini. My appointment was for 230. I asked how long this takes when I arrived the receptionist with curly hair said half hr. I wasn't in the computer and instead of taking my info she deleted another persons info with the same name and put my address n phone number which I still don't understand why that's ok. After waiting an hour I asked how much longer they said they are waiting for paperwork. She came at 4pm to tell me what the results were and said all she needs to do is type up the results it is now 4:21 and I'm still waiting here. Definitely go to Prestige Mini Cooper in Mahwah, Nj More

My 2nd Mini I've dealt with Morristown Mini for 10 years, with service on my first Cooper and now the purchase of a 2nd. I don't have a bad word to say about the I've dealt with Morristown Mini for 10 years, with service on my first Cooper and now the purchase of a 2nd. I don't have a bad word to say about them. Service was always great, if pricey, but that's a given with dealerships. My buying experience was, though not problem-free, excellent. Salesman Kyle Lightfoot is enthusiastic, friendly, honest and knowledgeable. He walked me through all stages of designing my car, kept me informed as the delivery date changed due to production problems in England, explained and helped me set up all the new features of this vastly-improved car. I loved my first Cooper S, but this Cooper blows that one out of the water in terms of drive and ride. Those horrible run-flat tires are a distant memory. I hope to drive this car into the ground as I did the last and when I'm done, I'll be back for my next Mini. More

My New Mini Convertible I just bought my first Mini Convertible. The Salesman Dave D. was not good, he was great. Helped me customize the car in ways that I would never hav I just bought my first Mini Convertible. The Salesman Dave D. was not good, he was great. Helped me customize the car in ways that I would never have thought of. The entire transaction was easy with no salesman double talk. I am looking forward to enjoying the car for years to come. MWische More

Morristown Mini Cooper - Service So they sell my mom the car, she has had 4 flat tires in one year with a 2011 Mini Cooper. The tires are run flats and they have a locking wheel nut. So they sell my mom the car, she has had 4 flat tires in one year with a 2011 Mini Cooper. The tires are run flats and they have a locking wheel nut. Mini Cooper of Morristown has been the only place where the tires have been replaced. She does not have the key for the locking wheel nut. Either one never came with the car or after changing one of the 4 flats Mini service forgot to put the key back in the holder. Now with another flat we can't get the tire off and Mini wont help. But they are happy to sell us a new key and four new replacement locks. Great sleazy service department. More

Here is a recap of the issue. My wife purchased a 2009 Mini Cooper S from Mini of Morristown in Feb 2013. As part of the purchase we also paid for a 60 month tire plan that cost $2,399.00. Nine months l Mini Cooper S from Mini of Morristown in Feb 2013. As part of the purchase we also paid for a 60 month tire plan that cost $2,399.00. Nine months later in Nov 2013 into a 60 month tire plan agreement we sold this Mini Cooper S and I requested a refund on the unused portion of this tire plan. We finally got a refund check in the amount of $886.77!!! This was an amazingly low refund given that only 15% of the term of the contract had expired and you were refunding us only 37% of the original purchase price. I called Brian Blute the finance manager at Morristown Mini and he told me that it was a reimbursement calculation as determined by NIU of Florida, Inc. I called NIU and was told that in fact their only involvement was the a small deduction cost for an administrative fee and that Mini of Morristown handled all other remaining aspects of the reimbursement. Completely different feedback than what Brian Blute provided me on the phone. At this point I’ve now left Brian Blute and Amy Musleh the general manager phone calls that have not been returned. While I understand attentive and good customer service when you are trying to sell a car one would at least hope there is some level of basic customer service once a car has been sold and the financial details are being wrapped up. At this point we honestly feel ripped off in this transaction with Mini of Morristown. We would like a refund of the remaining portion of the initial plan cost in the amount of $1,152.38 that would reflect the remaining balance to get us to a 85% of the full term of the unused tire plan. This $1,152.38 when added to the $886.77 we received from Morristown Mini would get us to $2, 039.15 and reflect a 85% refund on the initial 60 month tire plan. More

The gentlemen in the service department is why I stay with MINI. Although it is a great car, dealing with the service men is why I stay. They take care of my husband's and my mini (we own 2) as if we w with MINI. Although it is a great car, dealing with the service men is why I stay. They take care of my husband's and my mini (we own 2) as if we were family. I have even told them that if they left, I would buy a car from wherever they go. Also, we have bought two mini's from the same sales man. You really can't ask for better people to deal with. More

I have to say, everyone I dealt with at Morristown MINI was great and very friendly except for our salesman Steve. We'd done a lot of research and went in knowing exactly what we wanted and how much it was was great and very friendly except for our salesman Steve. We'd done a lot of research and went in knowing exactly what we wanted and how much it was going to cost, He kept trying to tack on additional costs and quoted us a much higher price, I'm not sure why there needs to be a delivery fee for a car that's sitting in the parking lot. Over all this guy rubbed me the wrong way and definitely seems to be a stero-typical car sales snake, it's a shame because Morristown is so close but it's definitely worth taking a little further drive up to Prestige. More

When I was having my car serviced one day, a woman whose son was about to purchase a Mini Cooper came over to the department and broadly asked the people waiting about what their experience had been. I imm son was about to purchase a Mini Cooper came over to the department and broadly asked the people waiting about what their experience had been. I immediately said to her "Have your son buy that car this minute and don't look back!" ANYBODY can buy a car anywhere, but the key factor most people don't account for is the quality of service after the check is signed. That young man was lucky his mother was an astute consumer. Why? Because the place where customer satisfaction and brand loyalty are truly born and nurtured is at the Customer Service Counter, NOT the sales desk. Prior to purchasing my Cooper, I owned a Lexus. I will never, ever buy another car other than from Mini of Morristown. Why? Because I feel safe driving a little car that gets a lot of TLC from Erving and his team. When I come in for a routine service, they check everything thoroughly. When I have a problem, they don't rest until it's resolved. One time, I came in three times for a noise and Erving had me come back when the Shop Foreman, Bill could take a drive with me to see if they could determine the source. What other dealership DOES that today? Another time, my tire indicator said I had low pressure in one of them. I filled it with air. Two days later, the indicator light signaled again. I was going to Connecticut the next day. I pulled into Mini of Morristown without an appointment. Erving and his team worked me into the schedule and found a nail in my tire and fixed it while I waited. What other dealership DOES that today? The team smiles, they are patient and respectful of everyone. One day, I witnessed Erving handle a difficult and unappreciative customer with the utmost courtesy. NOTHING was going to make that man happy, but Erving didn't let that stop or bother his efforts to do so. It doesn't stop at the Customer Service desk either. Why? Because right after the New Year, I drove home after that snowy blizzard hit New England. When I started my car on Saturday morning for the long trip back from Boston, all FOUR of my tires were low. I knew it was from having the car parked in freezing temperatures. My washer fluid was frozen and wouldn't spritz. As I neared Morristown, I called the dealership to see if I could swing by to have this attended to. The first response was that the Customer Service department had closed for the day. I wasn't satisfied and said to whomever I spoke to that I was coming anyway and expected these simple tasks to be attended to. When I arrived, Gerry (in Sales) took over. He greeted me and was so GRACIOUS in his helpful and deft handling of my car. I waited in the Customer Service area with a cup of coffee (always delicious by the way) and when Gerry pulled up my car, it was even WASHED! Amy stopped by to chat with me and I was so impressed with these simple courtesies. Amy and Gerry understand, as well as the Customer Service team: everybody's job is Customer Service. Because of this unique spirit at the dealership, I carry the business cards of Mini of Morristown in my purse. I know one person who has purchased a Cooper Clubman at the dealership because of my enthusiasm. I've handed out your cards in parking lots and on the street to anyone who asks me about my Mini. Why? Because I owe it to the people who sold and service my Mini Cooper. Thank you for your leadership in fostering this culture in your car business, Sincerely, Thaddea B. Kuchera More

I leased a 2012 Mini Cooper hardtop in 2012. Although there have been a few issues that required me to come in for service, the service experience has been amazing. Erving and his team make a potentially there have been a few issues that required me to come in for service, the service experience has been amazing. Erving and his team make a potentially frustrating experience very easy. He has the ability to explain what is happening and what needs to be done in simple terms. He is also very friendly and a true gentleman. I will be getting my next at at this dealership because of the service department. Well done! Ken Kramer More