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Miracle Ford
Gallatin, TN
864 Reviews
We appreciate you taking the time to research Miracle Ford on DealerRater. At Miracle Ford we offer an extensive selection of new Ford and used vehicles (including Ford Certified Pre-Owned), with a variety of financing options, convenient vehicle service hours, and quality Ford parts. Our knowledgeable and welcoming staff strives to offer the very best in customer service. With a high dealership rating, we have proven to exceed the expectations of our customers and will proudly continue to do so. Visit our dealership to meet the team and get started with your vehicle purchase today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 864 reviews
May 26, 2015
Great Experience with Bill Parker! Fantastic Fusion! My wife and I would really like to thank Bill Parker and the rest of the Miracle Ford Team for getting us into our new 2015 Fusion Platinum vehicle. My wife and I would really like to thank Bill Parker and the rest of the Miracle Ford Team for getting us into our new 2015 Fusion Platinum vehicle. We really appreciated their time and patience in answering our questions, allowing us to test drive a few cars in their lot, and getting us into the right vehicle for the best price. Financing was a breeze, and we had everything set for our new vehicle within less than 24 hours. Bill was great throughout the process, and really did a tremendous job in ensuring our happiness. Thank you again, Bill Parker and Miracle Ford! D. Boyer More
by DBoyer
Employees Worked With
Bill Parker, Bill Parker
Helpful May 25, 2015
Cole Nabor I want to Thank Cole Nabor for a great experience while purchasing my Ford Escape! He has made it easy and pain free! He was never pushy, but very nic I want to Thank Cole Nabor for a great experience while purchasing my Ford Escape! He has made it easy and pain free! He was never pushy, but very nice and understanding! I would come back! More
by Maddie
Employees Worked With
Cole Nabor
May 12, 2015
Terrible Customer Service in the Service Dept. Called in and spoke to someone over the phone about a issue listed as a RECALL on my vehicle health report. The item advised me to bring my car to the Called in and spoke to someone over the phone about a issue listed as a RECALL on my vehicle health report. The item advised me to bring my car to the dealership to have my car checked out. The phone call was unpleasant, the lady, Tonya or something I could barely understand over background noise. Dismissively told me to bring it in first thing Monday morning as they were too busy to handle it at the moment. I dropped the car off and waited. I called in and spoke to TJ who very condescendingly told me I was wrong about it being a recall(even though i'd already been through it once), the website was wrong, and that they would not repair my vehicle until the part broke. I have never been treated so patronizingly or rudely by any other dealership (Bates In Lebanon which has always been nice to me, and Two rivers were my usual choices) I will not be doing business with this dealership unless unavoidably forced to. I was extremely disappointed with the terrible attitude of the service department. Go to Madison or Lebanon instead. More
by Spartan615
Employees Worked With
TJ.
January 26, 2015
Best service around Went to Miracle Ford and was looking at buying a new truck. Bill Parker was my salesman and he has been the best one I have dealt with in all the deal Went to Miracle Ford and was looking at buying a new truck. Bill Parker was my salesman and he has been the best one I have dealt with in all the dealerships I have been too hands down. He didn't try to push anything on me and knew what I was looking for before I did. He knew what kind of truck I would like just based on getting to know some things I liked. I wont be going to see anyone else for a new truck besides Bill Parker. More
by Kstroube
Employees Worked With
Bill Parker, Bill Parker
August 31, 2014
I would recommend I especially enjoyed the advantage of shopping online and the no pressure sales. I have already recommended Miracle Ford to several of my friends. I especially enjoyed the advantage of shopping online and the no pressure sales. I have already recommended Miracle Ford to several of my friends. Sales found me a car that fit my budget in a short amount of time before I even got to the lot. More
by dbescape
Employees Worked With
Bryan Hopper, John Parker, Bryan Hopper, John Parker
August 30, 2014
Happy dwz I never liked shopping for a new vehicle but Miracle Ford and mainly my sales rep John Parker changed my attitude. Dealing with John was a pleasure. I told him what I wanted and he took care of it. It is nice to leave a dealership with a new vehicle feeling good. Thank you John. More
by dwzeri
Employees Worked With
John,Parker, John Parker
June 08, 2014
Exceptional Experience I've been looking around Gallatin, Tn. For a good used car. I've been to all the new/used dealers in Gallatin and I have to say that my experience at I've been looking around Gallatin, Tn. For a good used car. I've been to all the new/used dealers in Gallatin and I have to say that my experience at Miracle Ford was the best . All the sales staff are as nice as they could be. I would truely recommend this dealer ship to anyone looking for a used or new car. But there used car deal is pretty good a 100,000 mile power train warranty on the certified used one's, and that's pretty good. More
by kelliehicks
Employees Worked With
Bill Parker, Bill Parker
January 18, 2014
The quality of work in the service center was adequate, but the attitude, demeanor, lack of customer care from the girl at the service counter is poor at best. We are new to this area and have taken our 2 but the attitude, demeanor, lack of customer care from the girl at the service counter is poor at best. We are new to this area and have taken our 2013 ford explorer and 2005 ford F150 super cab in for service and warranty work and she always has this very unfriendly attitude. An attitude that you would not except to get or see from a person whose main job function is interacting with customer. And, the service manager is just as bad. On one visit we stood at the service counter waiting for the girl to stop entering data into her computer. The service manager walked out answered the phone, told her it was for her, then turn and walked back to his office. Did not even ask if he could help us. Waited over 8 minutes before the service girl even asked if she could help us. Not sure who is in charge, but Miracle Ford needs a change in this department. More
by wfjenk
Employees Worked With
service girl
April 29, 2013
All employees are very friendly and inviting, flexible with prices and easy to work with, Extremely nice and accommodating of all my wants and needs! with prices and easy to work with, Extremely nice and accommodating of all my wants and needs! More
by Smoupie
Employees Worked With
Mike Hankins
April 25, 2013
I contacted this dealership through their website. I got a response right away. They continued to respond to all of my questions. We were able to make a deal and I drove the car home the next day. The st a response right away. They continued to respond to all of my questions. We were able to make a deal and I drove the car home the next day. The staff was very friendly and made you feel very comfortable. I have no complaints about this experience. The car is wonderful and I am so happy with my purchase! More
by jlwcollege
Employees Worked With
Mike Hankins
