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Miracle Ford

Gallatin, TN

4.7
689 Reviews
We appreciate you taking the time to research Miracle Ford on DealerRater. At Miracle Ford we offer an extensive selection of new Ford and used vehicles (including Ford Certified Pre-Owned), with a variety of financing options, convenient vehicle service hours, quality Ford parts and a Collision Center. Our knowledgeable and welcoming staff strives to offer the very best in customer service. With a high dealership rating, we have proven to exceed the expectations of our customers and will proudly continue to do so. Visit our dealership to meet the team and get started with your vehicle purchase today!
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 689 reviews

January 25, 2023

Our experience was great. This was our 3rd purchase. Always a pleasure. Will definitely recommend them to my friends. Our salesman and the managers treat us like family. More

by JMFENTRESS
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elgas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Hulan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Miracle Ford responded

So glad to hear! We truly appreciate your business and for taking the time to leave a review!

January 23, 2023

Ryan did a wonderful job! He made the process smooth and easy. I’m so excited about my new truck! Thanks again! More

by whitneymorris93
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Skirvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Miracle Ford responded

So glad to hear that Ryan and our entire team were able to make it happen for you! We appreciate your business!

January 23, 2023

There a reason I only take my car here. TJ and his team is awesome. More

by Jbrew
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Miracle Ford responded

So glad to hear. Thank you!

January 20, 2023

Tried charge for transmutation when it was under factory and lifetime warranty. Took months of going back and forth. Service desk was never friendly or helpful. We will never go back after using them for ye More

by Nina
Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Pardue
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Miracle Ford responded

Hi Nina. We apologize for anything less than less than exceptional customer service. We feel we went above and beyond after we were provided the lifetime powertrain information that was purchased from another dealer. We absorbed over $4000 worth of rental expenses that were not covered by the contract. Please reach out to Larry Starratt, our fixed operations manager, at 615-527-7855 if you would like to discuss further.

Jan 20, 2023 -

Nina responded

I couldn’t go 3 months without a car. That’s how long this went on.

January 20, 2023

This was the easiest car purchase in life. Tammy was incredibly helpful. I will buy my next car from her. Jim in finance was phenomenal. More

by lesley.logan7
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Miracle Ford responded

So glad to hear! We appreciate your business and for taking the time to leave a review!

January 17, 2023

Ryan was super helpful when it came to me purchasing my very first car! Great experience! More

by Rachel Davis
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Skirvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Miracle Ford responded

So glad to hear Rachel! We appreciate your business!

January 16, 2023

Quality cars to choose from. Extremely responsive in my emails/text to them. Didn’t mind all of my questions. Fun personal and professional. More

by ashley.ky270
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Skirvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Miracle Ford responded

So glad to hear Ashley! We appreciate your business!

January 16, 2023

I’ve tried to buy 2 vehicles here and both times they tried to screw me… sorry not having it! I’ve have spent over $30,000 in the service department alone and they still try to screw me. I think I will t More

by jeff.goforth
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ken "KJ" Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Pardue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Miracle Ford responded

Hi Jeff. We apologize for anything less than an exceptional experience. We truly value your business. However, we were unable to find your information based on your username. Could you please reach out to our General Sales Manager, Mark Ledford, directly via email at mledford.miracleauto@gmail.com to discuss the issues that you had? Thank you.

January 11, 2023

FANTASTIC experience with Miracle Ford! Our salesman Ryan Skirvin actually made purchasing our vehicle FUN! Big shout out to everyone involved in the sale, and another special mention to D More

by rusty.boatright
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Hulan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Skirvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Miracle Ford responded

So glad to hear that Ryan, Donnie, and our entire team were able to make it happen for you! We appreciate your business and for taking the time to leave a review!

January 10, 2023

Great experience, was amazing the customer service. Would highly recommend. Very knowledgeable on the vehicle. More

by shellybellcats
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tammy Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Miracle Ford responded

Thank you Shelly! We appreciate your business and for taking the time to leave a review!

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