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Miracle Toyota
Haines City, FL
344 Reviews
Miracle Toyota is here to help you with all of your automotive needs. Whether it be sales or service, we strive to make your visit to our dealership an enjoyable one. As a ten time winner of the Presidents Award we have set the bar high and strive more to reach even higher. Feel free to stop by and see for yourself why shopping at Miracle Toyota is so enjoyable.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 344 reviews
November 22, 2015
Can't perform simple maintenance correctly. Criminals! We decided to give this place another try after our last experience there several years ago. It was a new building in a new location and, we were told We decided to give this place another try after our last experience there several years ago. It was a new building in a new location and, we were told, new management. It is also the closest to our house now and we didn't want to drive too far with a burned out headlight. However, we are already at another Toyota dealership trying to fix the damage they did to our car. We went in to have a headlight replaced and they sold us on an alignment and transmission flush. We have NO confidence that they did anything correctly as Ivan Garcia Jr did all of the work according to the paperwork. When he did the alignment, he loosened the tie rods in order to perform the procedure but never tightened them again. It sounded like our front end was going to fall apart. As the wheels were completely loose, the alignment was worse than when we went in. We are now spending our weekend at Central Toyota trying to get our car roadworthy again. We've wasted a day and Miracle does not work with this dealership so we have to pay for the service to fix Miracle's work ourselves. We've tried calling the dealership but the numbers on their website have been disconnected and the one on the receipt says "all circuits are busy." We will be seeking a full refund for all "service performed" and will be having another dealer redo it all (assuming it was done in the first place). What really upsets us is we told them of our last experience before we allowed them to service the car. Dave assured me that it wouldn't happen again. When Mel tried to sell me a car as I waited, I told him that we wouldn't even consider purchasing a car from them until we saw how this service turned out. Mel also assured me that everything would be perfect. Our last time we brought our car to them was also for a headlight being out. They told us they'd do a multiple point inspection. They gave us a checklist showing that each of the points were checked. Headlights were the first on the list. The box was checked indicating that they were fine. When they returned our car, I got in and checked the headlights. The headlight was still burned out even though they "checked" it and charged me for replacing it. When I complained, the manager said he'd replace is and only charge for me labor (not the part) on top of the previous charge. I couldn't believe it! He was suggesting that I should have to pay twice to get one thing done once! And he phrased it like he was doing me a favor. I refused to pay again and called my credit card company in front of him to stop the charge. He immediately recanted and had them replace the bulb and "only" charged me for the original service which was never originally completed. This place does Toyota a terrible disservice. Toyota would be wise to step in and do something about this place. This recent experience has ensured that we will no longer be "definitely" buying another Prius. Toyota went from the only name on the list to being towards the bottom. Toyota needs to get rid of criminals and thieves like these guys. More
by Priusowner863
Employees Worked With
Dave, Mel, Ivan Garcia Jr.
Helpful November 13, 2015
Bad Salesperson We had just purchased a 2015 Prius a few months ago at this dealership.. and had a little bump in the road with the sales person not being completely We had just purchased a 2015 Prius a few months ago at this dealership.. and had a little bump in the road with the sales person not being completely honest..but we overlooked it and lost $1000.00 but we decided to give them a second chance and went to buy a Rav4...Credit score 749, pre-approved through my bank but it seemed like "Chris" (Internet Sales Manager) really had no time to make a deal, our friends were with us and were going to buy a truck BUT...we could not come to terms and our friends didn't like the dealing so were left...I went to another dealer, we bought a 2015 Rav4 and they are buying a truck there also....Oh...did I mention we were both Veterans and they were having a Veterans Day sale... More
by Keller
Employees Worked With
Chris (Internet Sales Manager)
September 29, 2015
Service There were a few misunderstandings between a couple of Miracle employees and me about a new Toyota Tundra that I bought in 2014, but Nick Weddell quic There were a few misunderstandings between a couple of Miracle employees and me about a new Toyota Tundra that I bought in 2014, but Nick Weddell quickly resolved the issues for me today. I recommend Miracle Toyota highly. If there are any problems with should arise with anyone at the dealership, don’t get upset like I did. Please ask for another opinion at a higher level, and I believe that you will be as satisfied with Miracle Toyota as I am tonight. When I buy a new vehicle, I’ll go to Miracle Toyota. More
by Ed
Employees Worked With
I don't remember.
August 12, 2015
Ask for the CarFax, and know the internet price. My experience at Miracle was a little odd, to be honest. I drove a Certified Pre-Owned vehicle that drove very strangely, had pieces missing off of i My experience at Miracle was a little odd, to be honest. I drove a Certified Pre-Owned vehicle that drove very strangely, had pieces missing off of it, and was dirty. Then I drove another vehicle that everyone said was in incredible shape, but was worn on the roof and in the back. They also told me the vehicle had a clean accident record, but I found two reported accidents and one incident on the CarFax. Then they couldn't remember what price they told me. When I responded, they said they had quoted me the internet price. Why are there different prices to begin with? Everyone at the dealership was nice, and they didn't pressure me into anything at all, which was a definite positive. However, they were noticeably disorganized. If you're looking at a vehicle in their inventory, do your research before you get there. Ask for the CarFax, and know the internet price. More
by RAV4life
Employees Worked With
Not listed
August 08, 2015
rating my experience at Mericle Toyota On Monday 8/3/15 I stopped in to check out the highlander re Consumer Reports...and my internet inquiry..I was quickly greeted and shown and demonstra On Monday 8/3/15 I stopped in to check out the highlander re Consumer Reports...and my internet inquiry..I was quickly greeted and shown and demonstrated a vehicle. The sails people were vjery knowledgeable and friendly.. I found your dealership to be open and enjoyable.. More
by pickle ball Len
Employees Worked With
Jessica Miller ,and Chris ?", TJ Ayo
August 04, 2015
Above & Beyond I just wanted to say that dealing with Sean in sales was a very good experience. I myself am very busy and impatient when it comes to time and sittin I just wanted to say that dealing with Sean in sales was a very good experience. I myself am very busy and impatient when it comes to time and sitting anywhere. Sean made it very easy and quick for me to receive my car and be on my way. I would recommend him and Miracle Toyota to any of my friends if they are looking for quality and real service. Thanks for all you did Shawn. It meant a lot to me for all that you did. Your awesome. More
by tamp1972
Employees Worked With
Sean
July 29, 2015
Purchased a 2015 Venza Purchased a new 2015 Venza on July 23rd. Love the car and Sales people were awesome ( Dan ) & ( Evelyn ). Have recommended Miracle Toyota to ot Purchased a new 2015 Venza on July 23rd. Love the car and Sales people were awesome ( Dan ) & ( Evelyn ). Have recommended Miracle Toyota to others. Have purchased many cars over the past years and this was one of the best experience. If your looking for a Toyota you have to give them a try. More
by Tim & Cindy
Employees Worked With
Dan Haughey, Evelyn Whittaker
July 16, 2015
Great staff and service ! I can't say thank you enough to the staff at Miracle Toyota in Haines City, Fl. From the moment I stepped out of my old car and into my NEW car I wa I can't say thank you enough to the staff at Miracle Toyota in Haines City, Fl. From the moment I stepped out of my old car and into my NEW car I was treated with true southern hospitality. Mr. Gerber did an outstanding JOB from the minute I pulled into the lot until I drove away smiling. I couldn't be happier with the service from the entire staff. TJ and Jerome did an outstanding job from start to finish. If you want a great deal along with excellent customer service, I highly recommend coming to see these guys !! Thanks again! More
by larocca21
June 17, 2015
Management change I would say the management change was great idea... I recently bought a second vehicle from this dealer and it was a great experience... Red Prius! I would say the management change was great idea... I recently bought a second vehicle from this dealer and it was a great experience... Red Prius! More
by Infinity555
Employees Worked With
Victor Guingona
June 09, 2015
Excellent Experience Just purchased a 2015 Camry and was very impressed with the whole staff especially my salesman Mel Espanosa( sorry if spelled wrong), Fahad our financ Just purchased a 2015 Camry and was very impressed with the whole staff especially my salesman Mel Espanosa( sorry if spelled wrong), Fahad our financial specialist, Jessica Miller and the Manager. Everyone was super nice. Everything went smoothly and Mel explained the car very well to me. Thank You for a great experience, John Russo More
by Johnnyru
Employees Worked With
Mel Espanosa, Fahad Qureshi, Jessica Miller
