Miracle Toyota

My wife and I purchased a 2006 Ford Explorer(used) with no warranty. We were contacted by Ricardo Romero a internet Mgr because we requested info on this SUV online. We purchased the vehicle under the a no warranty. We were contacted by Ricardo Romero a internet Mgr because we requested info on this SUV online. We purchased the vehicle under the assumption that this Vehicle was thoroughly inspected and had comfort in that being that it had no warranty. The tires were halfway decent from the outer treads but when we had new tires put on it was obvious that this dealership passed the tires off as acceptable when in reality the tires were bare bald on the inner tires.(they met me 1/2 on new tires)when I shouldnt have had to pay anything towards new tires because they should have been replaced prior to selling the SUV. They placed a new oil change sticker on the windshield and in less than 1000K miles post purchase the change oil light comes on? I go to Tuffy in Lake Nona and they bring to my attention that the SUV is leaking profusily from the Right Rear Differential and needs a Serpentine Belt as its cracked in areas. I was also told that they dont recomend that I drive the vehicle because it was seize upand then cost in upwards to $2000 to repair.(as we were getting ready to go on vacation today with the Explorer!) I called and spoke to Tony Delisio(used car Mgr) who told me pretty much "Buyer Beware" "you purchased the vehicle as is"! He told me that as long as it starts,stears,stops and drives then that their main concern? What a sorry explanation on his part. Needless to say I find this Dealership to by untruthful just to get the sale! As Ricardo told my wife and I "we are a neighborhood dealership and we thoroughly inspect our used vehicles before we sell them because we dont want bad publicity in the community" Well what a lie that was. Tony called me later today to tell me that 'Yes it was inspected" but offered no proof or paperwork to validate his theory! I want to know what was inspected and what were the results. I am attempting to contact the previous owner to find out what he knows about this vehicle and what the dealership knew prior to selling it to the first dummy that came along to buy it. "Shame on us for trusting the Toyota of Winter Haven name and not doing our homework prior to this purchase! Oh and by the way John Whaley the General Manager never called or e-mailed me back when I showed him the unsafe condition of the tires(This is GREAT CUSTOMER SERVICE),,,,NOT! More

my service writer was waiting for me. He went over any questions I had. I thought that I had a problem on my fuel quage. They checked out and found that it was ok. The service Tech came out and made a sug questions I had. I thought that I had a problem on my fuel quage. They checked out and found that it was ok. The service Tech came out and made a suggestion and everything now is fine. I was in and out in less than 1 hour. More

WOW! Let me first start by saying that I have purchased many cars in my life. I have dealt with many different types of sales people, some were very nice and pleasant but didn't know much about cars, othe many cars in my life. I have dealt with many different types of sales people, some were very nice and pleasant but didn't know much about cars, others were very knowledgeable but not very pleasant, others have not been pleasant AND didn't know anything about the cars they were selling. This was not the case with your sales associate Rico, he was very pleasant and VERY knowledgeable. I originally came into Toyota of Winter Haven to just look at some cars and get an idea of what was out there with no intention of purchasing a car that day, I was quickly approached by Rico as i was getting out of my car, which was very nice because I usually have a ton of questions about cars and don't like to wonder around a dealership not knowing what i'm looking at. Rico was very attentive and seemed to have a genuine desire in finding the right car for me, he asked a lot of questions and suggested many different models to look at. After test driving a few cars I was ready to take all the information I had gathered and get home and think about what i wanted to do. Rico insisted that we keep looking at cars until we found one that I had to own..... Let me just say that I hate being pressured into buying cars, but I really didn't feel like I was being pressured by Rico, as I said before he seemed to have a genuine desire to find the right car for me. He suggested we look over by your detail department were we found my new car a Rav 4 that was perfect. After test driving the car everything else was easy, Rico was very efficient with getting me all the different payment options, it was a little more than what I had planned on spending but it was the right car. I have to tell you that I never write reviews, but I felt that the level of service that I received from Rico should not go unnoticed. He is by far the most knowledgeable and professional sales associate i've ever purchased a car from, his pleasant attitude and professional demeanor was a a huge factor in my choice to go ahead and purchase my new car that day, he's also very easy on the eyes so that didn't hurt either. :) He earned a customer for life as well as anyone I know will be referred to him. I hope that someone actually reads these reviews and Rico is commended for his excellent work. Thanks Laura More

I originally went to the dealership to have my vehicle serviced. While waiting, I walked around the dealership and was approached by a sales consultant. He was very friendly and I asked him about "The Con serviced. While waiting, I walked around the dealership and was approached by a sales consultant. He was very friendly and I asked him about "The Conquest Program" email that I had gotten an email about from the dealership. As a result of my conversation with Victor, I began looking at cars, and his knowledge about Toyota vehicles helped me with my decision to purchase a new car. The price of the vehicle is very good when looking at all the features inluded. Everyone who I interacted with during my visit was pleasant and professional, and I would definitely recommend this dealership to anyone. More

This is a dealership that will not pressure you or talk you into something you do not want. They were very courteous and respectful. Rich was great! He took the time to answer all my question, did not you into something you do not want. They were very courteous and respectful. Rich was great! He took the time to answer all my question, did not mind me taking a long drive test on my car of choice, and they were fair at negotiating a price. I will definitely visit these guys on my next purchase and recommend Toyota of Winter Haven to anyone looking for a new or used auto. Thanks! More

I purchased my Venza about three weeks ago, and went in today because I am having a problem with Sirius Satlite Radio. My previous car had a Sirus radio with a life time subscription. Sirius refuses to today because I am having a problem with Sirius Satlite Radio. My previous car had a Sirus radio with a life time subscription. Sirius refuses to transfer my subscription to the new radio because the old radio was not an XM, as is the new radio. Today is my salesman's, Mike Allen, day off. Travis stepped in to help as if he had sold me the Venza. This is the best treatment I have had by a car dealer and salesmen since I bought my Lexus, which I still have. The problem is not yet resolved, but if it can be, thes are the people that can do it. More

Travis was the ultimate in every single way and went above and beyond. Everyone in the front showroom was exceptional, attentive and very interactive in the whole process. We were never left thinking above and beyond. Everyone in the front showroom was exceptional, attentive and very interactive in the whole process. We were never left thinking "did they forget about us" even though the process is a bit lengthy. Travis was very knowledgeable, and presented our "case" to accounting with very little trauma. This process can be very daunting and emotional, but his whole demeanor and attitude had us not just smiling but relaxed and laughing. Our finance specialist Gene was also fantastic and a pleasure. By the time you get to that point you can be ready to just drop, but in this case the teamwork and caring was a very pleasant surprise. If I could have added "Plus" to the 5 or rate a 10 we would have. I say "BONUS TIME" for the whole lot. Thanks so very much to everyone, Alicia and Neil Kramer Ray and Nancy Osborne More

We would be remiss if we did not comment on our experience at Toyota of Winter Haven. As many prospective buyers do, we had researched the Prius on the fabulous Toyota Website. After doing our ho experience at Toyota of Winter Haven. As many prospective buyers do, we had researched the Prius on the fabulous Toyota Website. After doing our homework, we went to the dealership located by our zip code. We were in the market for a commuter car and this was our first stop. Assuming our "first" visit to T of WH would be just like many previous car buying experiences, we didn't take our checkbook or title to our trade in! We were greeted by a pleasant young lady who introduced us to our salesman, Tony Ortiz. Tony was knowledgeable and very personable......yes I said...very personable! He was a lot of fun with a great sense of humor and we knew immediately he was proud to represent Toyota and the dealership. We understand that he is relatively new to the company, but know he will be a valuable asset. We took a test ride, had our trade evaluated, negotiated a bit and went home with a new car! We could hardly believe it! Aside from Tony, we also appreciated the efforts of Michael Campbell in working the numbers with us and Laz Remolina for his efficiency in finalizing the deal by making the necessary paperwork seem effortless. Who would guess...a great car, a great deal, and we really enjoyed the time spent at the dealership. I would like to thank everyone involved for their assistance ...including Travis who interjected his enthusiastic knowledge! Hats off to you Mr. Jeff Nunn....your dealership deserves 5 *****'s for a job well done. We look forward to working with them in the future and would certainly recommend Toyota of Winter Haven to our friends and family! I admit that I read some negative reviews prior to writing my comments. I can only say that those folks were "totally" wrong or corrections have been implemented and are "totally" working. All I can say is thanks....and keep up the good work! Dr. Michael W. Calveard (ret) and Katherine Calveard More

Rich was great. However Jeff Nunn, the general Sales manager, is rude and degrading. On Wednesday night, we almost walked away from the deal because he was so rude. We were very dissatisfied with his manager, is rude and degrading. On Wednesday night, we almost walked away from the deal because he was so rude. We were very dissatisfied with his tone and demeanor towards us. Even my 15 year old daughter was appalled at the way he spoke to me. We were customers of Miracle Toyota for years and my husband uses your service department regularly with rave reviews. The way Jeff Nunn treated us is truly a disappointment. If it was not for the courtesy other staff including Rich, we would have walked away from the deal with our 2009 Challenger and not gotten a 2012 Tundra. I would expect that at the very least Mr. Nunn be reprimanded for his rudeness. Thank you, Lisa and Steve Jacklin More