Miracle Toyota

Mt sales consultant was Victoria Barron. She was very patient with me. I went in first in the morning to see the Tyota Matrix and sit in it. She gave me a brochure and her card. I told her I had resea patient with me. I went in first in the morning to see the Tyota Matrix and sit in it. She gave me a brochure and her card. I told her I had researche on the Internetand had a couple more cars to check out. While she was inside getting her car another sales agent came over was very nice but my first impression was that he was trying to take the opportunity away from Victoria. I went back in the afternoon and Victoria took me for a test drive and I found out that the gentleman in the morning was the sales manager. I really had a very good experience buying this car. I think you have a real good sales consultant with Victoria she is very patient with her customers and I do not think it had anything to do with fact I am a senior citizen. Brenda Hoyt More

When I called ahead to make the appointment with Service, I spoke to Doug who was very friendly, informative and professional. When I arrived, I was met and greeted immediately. Doug completed the paperwor I spoke to Doug who was very friendly, informative and professional. When I arrived, I was met and greeted immediately. Doug completed the paperwork to get started on the vehicle service immediately. They completed the 30,000 mile service in about an hour and Doug came in to review the results with me before turning the paperwork over to the cashier. The service was completed quickly and correctly the first time. Doug and the cashier were both very friendly, very courteous and very professional. Overall, I'm extremely pleased with the service and the visit. More

We started our car shopping experience at Lakeland Toyota. After two days at Lakeland Toyota and numerous dishonest changing statements by a slew of car salespeople/assistant managers/managers etc etc Toyota. After two days at Lakeland Toyota and numerous dishonest changing statements by a slew of car salespeople/assistant managers/managers etc etc. we left there. I tell everyone I speak with about a potential car purchase "Buyer-Beware Lakeland Toyota." Our experience at Toyota of Winter Haven was a totally different car shopping experience from what we had experienced in Lakeland. We dealt with one polite ethical salesman who did all he could to meet our needs. We dealt with one equally accommodating assistant manager. We received a followup call from another manager. We decided to buy our car at Toyota of Winter Haven. It was excellent experience for us. We feel we purchased a quality car at a fair price from an ethical dealership. Thank you -- Toyota of Winter Have. This dealership is a definite asset to Polk County, Florida. More

I dealt with a local Toyota dealership in Lakeland, Fl. I worked with them for close to three weeks and couldn't come to terms with them. I went to Winter Haven Toyota and within fifteen minutes I had a gre worked with them for close to three weeks and couldn't come to terms with them. I went to Winter Haven Toyota and within fifteen minutes I had a great deal and bought the truck I wanted. The other dealership couldn't (or wouldn't) try to get the deal I wanted. I told Winter Haven Toyota what they offered me, I told them what I was looking for and they beat not only Lakeland Toyota but gave me a better deal than what I was looking for. More

In short, salesman doesn't sell vehicle. Still do it with closer. Made deal in 1 hour said dealer swap. Four weeks later driving demo with excuse after excuse where "my" vehicle really was, they called me i closer. Made deal in 1 hour said dealer swap. Four weeks later driving demo with excuse after excuse where "my" vehicle really was, they called me in saying they had it and it was still wrong. They ordered it without toyoguard then refused to take cost off of selling price (dirty bait and switch). Sold us saying dvd system you could put two in and watch. WRONG!! Even service didn't know you couldn't put two in player. Search of internet, by me figured it out...Sales Manager only offered to buy vehicle back, not make it right by buying me a dvd player like requested. I think they made me such a good deal they tried to make some money back by ordering without toyoguard ($950 package)and then figured it would be better to buy it back instead of do the right thing. Would not recommend this business to anyone. Feel free to call me if you want further details. 863-287-4865 Travis More

I had a terrible experience at Winter Haven Toyota. I bought a 2011 Camry... the car is OK but not the one that I wanted.... I felt pressured to sign the contract.... it was a cash sale so the dealership bought a 2011 Camry... the car is OK but not the one that I wanted.... I felt pressured to sign the contract.... it was a cash sale so the dealership was done with me once I signed the contract... I tried on several occasions to contact the sales manager and the head offices, by phone and by internet and NEVER received the courtesy of an answer or returned correspondence.... I have had the car over a year and have less than 5000 miles on it... I am thinking seriously about trading it in, although I typically keep a car for at least 10 years! I had been working with another salesman, who I had stopped in to see on that day... he had been very patient with me, as my mother was ill when I started the process of purchasing a new car.... my mother passed away and several days later I stopped in to see him.... that is when I encountered Raul.... I should have gone with my gut feeling and walked out but he was very pushy and rude in the end... I left in tears.... I had no business buying a car on that day and my original salesman would have seen that but Raul cared nothing about me or what I wanted -- just wanted to make a sale... he promised me that the other salesman, who had done all the legwork on the car that I WANTED to purchase originally, would get the credit... this, of course, was a lie and when I went back to talk to him about it, he was "too busy to see me"..... NEVER AGAIN!!!! More

This is the second Toyota we have leased from Winter Haven Toyota, and Grant is the most experienced and helpful saleman you could ask for. I've had a few little operator problems that he solved almost Haven Toyota, and Grant is the most experienced and helpful saleman you could ask for. I've had a few little operator problems that he solved almost immediately - all came up because I didn't take the time to read the owners manual, or didn't understand what it did say. The service people have always done excellent work on the periodic maintenance, we've never had a problem with either vehicle breaking down or needing any kind of repairs. Toyota builds quality vehicles, thanks! More

Friendly & knowledgeable dealership that goes out of it's way to find teh right vehicle for the customer. I have also been advised that the support "post" purchase is very good. Further, I have receiv it's way to find teh right vehicle for the customer. I have also been advised that the support "post" purchase is very good. Further, I have received several recommendations relating to their service department. Again knowledgeable & courteous More

Toyota of Winter Haven truly understood what I was looking for in my purchase, my price range, and my needs. Not only did their sales team truly listen to me, they honestly had my best interest at he looking for in my purchase, my price range, and my needs. Not only did their sales team truly listen to me, they honestly had my best interest at heart. I would highly recommend Toyota of Winter Haven to my friends. More