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Mission Viejo Kia - Service Center

Mission Viejo, CA

4.9
982 Reviews

982 Reviews of Mission Viejo Kia - Service Center

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August 23, 2021

There’s a problem with the software. Can’t turn off the rear sensor for reverse when towing. Acura corporate needs to fix it ASAP! More

by Eskundric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delia Valenzuela
August 23, 2021

Jeff was very helpful and professional and kept me updated as my car was worked on. He also explained additional questions I had about the car's features. Great service and assistance. More

by alamilaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Mission Viejo Kia responded

alamilaw, Thank you for the opportunity to serve you. It was our pleasure!

August 22, 2021

Delia was able to get me in on short notice for my regularly scheduled service and greeted me with a warm, genuine smile. She also offered to research the situation concerning premature wear of my Co More

by jamescrocenzi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delia Valenzuela
August 22, 2021

Saul was very pleasant and professional and kept me updated as my car was serviced. He scheduled a drip off and pick up for me. I also loved the video of my car. More

by Krooker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2021 -

Mission Viejo Kia responded

Krooker, Thank you for the opportunity to serve you. It was our pleasure!

Aug 22, 2021 -

Krooker responded

Thank You

August 22, 2021

Great communication and quick service. Would recommend this location to friends and family. Saul was fantastic to work with. Keep up the great service, thanks! More

by Jreitmaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2021

Really easy to work with. Excellent customer service. I love the convenience of the service dept arranging Lyft pick up and drop off so I don’t have to coordinate time with my husband. More

by nyhsu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2021

Brought my vehicle in for service and the Acura team was friendly and efficient making my visit as convenient as possible so that I could get on with my day. More

by e4far
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2021

Very responsive to my concerns and requests and addressed all issues. Extremely professional and made sure that I was valued as a long term Acura owner. More

by Dinadee22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2021

Dealership was clean and the work is done in a timely manner. They should have bottles of water is available for the customers. This was my first visit after I bought my Acura RLX. More

by khanr69
Friendliness
Recommend Dealer
Yes
Employees Worked With
Delia Valenzuela
August 21, 2021

Saul and the dealership are great to work with. Always timely, and the information flow is excellent. More

by Lonbrown82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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