Saul Roman

I had an extremely disappointing experience with this dealership's service department. From the beginning, I was made to feel uncomfortable because I had not purchased my vehicle from their dealership. R dealership's service department. From the beginning, I was made to feel uncomfortable because I had not purchased my vehicle from their dealership. Rather than focusing on providing good customer service, the interaction felt judgmental and unwelcoming. During my visit, I was also pushed to purchase services that are not part of Kia's recommended maintenance schedule and appeared unnecessary. As a customer, this felt more like an attempt to upsell than an effort to address my vehicle's actual needs. The biggest issue involved the power sliding door on my 2026 Kia minivan, which suddenly stopped working. This is a problem that many owners have discussed online, yet the dealership refused to cover the repair under warranty. Instead, they claimed the damage was caused by either a child kicking the inside of the door or a dog. As a family vehicle designed specifically for parents and children, it seems unreasonable to suggest that normal use by kids should void warranty coverage. My children were not kicking the weatherstripping as claimed, and I felt the dealership was looking for a reason to deny the repair rather than investigate the issue fairly. As a woman, I left feeling that I was being talked down to and pressured into unnecessary services. To make matters worse, my husband contacted the service manager three separate times and never received a response. We then received a follow-up call from the dealership's customer service team, where we shared these same concerns and specifically requested a call from the service manager so we could try to resolve the situation. Once again, no one ever called us back. What started as a frustrating service visit became even more disappointing because of the complete lack of accountability and communication. I would not recommend this dealership's service department based on our experience. More

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Very nice… As bad as Kia Cerritos was, Mission Viejo was totally great. They value the customer when Cerritos treated you as a bother to them. Cerritos said leave your car for a few days with no loaner and totally great. They value the customer when Cerritos treated you as a bother to them. Cerritos said leave your car for a few days with no loaner and sign for a possible $300 charge and why don’t you do other maintenance…Mission Viejo said we will check the warranty issue for free and if we need to order the part you can come back at your convenience to replace it at no charge. I will drive the extra hour to use Mission Viejo again! More

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It was really great working with Jacob. He is both professional and knowledge about all aspects of the Sportage PHEV and Kia! I love Patterson KIA! He is both professional and knowledge about all aspects of the Sportage PHEV and Kia! I love Patterson KIA! More

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Very informative, and helpful. Jeff explained the process and what how long the wait would be. He stayed in touch and kept me updated constantly. They were worried about a potentia Jeff explained the process and what how long the wait would be. He stayed in touch and kept me updated constantly. They were worried about a potential bigger problem, and I was concerned but it turned out to be ok so I really appreciated his honesty and the work was done thoroughly. They washed the car and overall I’m very happy with how the experience went today. I love this dealership! Jeff is outstanding in customer service . Thank you so much Jeff. More

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Very professional, kept me up to date on repairs and time until completed . Definitely made me completely satisfied until completed . Definitely made me completely satisfied More

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Jeff Sanchez is Always Great Been Great makes the process easy been a long time customer easy been a long time customer More

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Jeff is very professional! He knew what he was talking about! I would definitely recommend Mission Viejo Kia, especially Jeff! He knew what he was talking about! I would definitely recommend Mission Viejo Kia, especially Jeff! More

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Performed oil change, tire rotation and point and inspections on time that was quoted. Also, installed software to correct voice navigation commands. Staff was friendly and did everything they were s inspections on time that was quoted. Also, installed software to correct voice navigation commands. Staff was friendly and did everything they were supposed to do. I will be taking my vehicle back for service in the future. More

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Jeff was great and very professional. All the repairs were consistent with the estimate. No surprises! All the repairs were consistent with the estimate. No surprises! More

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The best Kia dealership- I had gone to another location before this opened up and had bad experiences with them not checking the fluid levels and tire pressure even though they said they did (fluid levels before this opened up and had bad experiences with them not checking the fluid levels and tire pressure even though they said they did (fluid levels were empty, no leakage issues). Mission Viejo KIA sent me a video and was very communicative and I now have someone to go to that I trust with my car! More

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