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982 Reviews of Mission Viejo Kia - Service Center
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August 21, 2021
Saul was fantastic. He took care of us when we had a problem with the front driver strut. Replaced under warranty without hassle. Too about 1 week. Great customer service! problem with the front driver strut. Replaced under warranty without hassle. Too about 1 week. Great customer service! More
by DMT
Employees Worked With
August 20, 2021
You should hire a driver to take clients to their destinations while getting their car serviced. The Lyft driver never showed up and then cancelled, leaving me and my 6 yr old at the mall waiting in destinations while getting their car serviced. The Lyft driver never showed up and then cancelled, leaving me and my 6 yr old at the mall waiting in the heat. I tried getting through to someone 5-6 times I called your dealership and one gentleman was no help, just transferred me to vm a couple times. Lyft is not a good experience. To improve customer service, you should hire a regular friendly driver, it makes all the difference in the world. The woman who helped us was so helpful, as soon as she found out he didn’t show, she got one of your employees to pick us up right away in a new 2022 MDX. That saved my experience and she was extremely helpful and made it a great experience after such a bad time with Lyft. When I had a Mazda, they had a regular driver who was friendly, on time and knew the area. I highly recommend you look into this for the sake of improving customer service. More
by Summerh2121
August 20, 2021
Delia was very understanding and helpful .She received me with a very warm welcome and made sure to understand any issues with vehicle and also made sure the problem I reported is checked.She also schedule f with a very warm welcome and made sure to understand any issues with vehicle and also made sure the problem I reported is checked.She also schedule for a drop off and pickup checking with me reg my schedule More
by Ramesh Jekkampudi
Employees Worked With
Delia Valenzuela
August 20, 2021
I think this was one of the best experiences I’ve had in a quite a while since I’ve been going there. Jeff was cool. The promise times we’re on point this time around compared to last time where they were o a quite a while since I’ve been going there. Jeff was cool. The promise times we’re on point this time around compared to last time where they were off by about two hours. More
by djtwelvetwo
Employees Worked With
August 20, 2021
I always have a great experience at this dealership. The people are great. I was able to work with a space they provided me. Zero complaints people are great. I was able to work with a space they provided me. Zero complaints More
by Jasong723
Employees Worked With
August 20, 2021
Always an amazing experience every single time I go. Thanks Saul and Bryan for always being attentive to my needs. You guys rock, thanks again. Thanks Saul and Bryan for always being attentive to my needs. You guys rock, thanks again. More
by steviechoe
August 20, 2021
Saul was extremely helpful in my hour of need when my failed oil pressure sensor nearly shut down my engine earlier this week. Thank you. failed oil pressure sensor nearly shut down my engine earlier this week. Thank you. More
by Jb
Employees Worked With
August 20, 2021
Saul is always great. He always makes sure I'm taken care of and gives the right recommendations. I do appreciate the effort he makes to communicate clearly. of and gives the right recommendations. I do appreciate the effort he makes to communicate clearly. More
by ervdinh
August 20, 2021
Saul always takes care of me when I am in for a service on my car. It is greatly appreciated! Thank you for doing such a great job. on my car. It is greatly appreciated! Thank you for doing such a great job. More
by Ali
August 20, 2021
Saul provided Excellent Service. He was quick and efficient. Took very good care of my daughters car. The service department is the reason we purchase Acura’s. Miguel Anaya is the best too! efficient. Took very good care of my daughters car. The service department is the reason we purchase Acura’s. Miguel Anaya is the best too! More
by mjsmbs
