Back

Mission Viejo Kia - Service Center

Mission Viejo, CA

4.9
982 Reviews

982 Reviews of Mission Viejo Kia - Service Center

Sort by
July 31, 2021

Saul is consistently kind, straightforward and easy to work with. He explains things clearly and makes sure I am comfortable with all the details of my service.. Makes car care easy! More

by Mhallbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2021

I thought everything and everyone was very professional and friendly also found the loner very convenient… problem was diagnosed correctly and the repair fixed the complaint More

by etlm187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delia Valenzuela
July 30, 2021

Professional, informative and helpful. Delia was able to fit me in for service early and was very communicative of what the service entailed and how long it would take. The video reviewing my service was ve More

by Catherineawhite11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delia Valenzuela
July 30, 2021

The professionalism and customer focus displayed by this dealership and it’s employees is exemplary. I know when I arrive with my vehicle it will be meticulously inspected and maintained More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delia Valenzuela
July 30, 2021

Friendly and helpful customer service quality repair work done. I was able to get my car in for service very quickly when I called. I appreciate the use of a loaner car while service is being done. More

by jeffpope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delia Valenzuela
July 30, 2021

Not sure what to say. Car has 22,000 miles and air compressor to tune of about $1,200 needs replaced. This should not happen. On top of that, no parts for a week. More

by randssmith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delia Valenzuela
July 29, 2021

Scheduling was easy to do online. Service was quick and reasonable. Employees were friendly and helpful. Def would recommend this Acura dealership / service to anyone. More

by ghowildseven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delia Valenzuela
July 29, 2021

Delia is a pro, I continue to bring my car here because of her. She is knowledgeable, approachable, and professional. The service here is thorough and well-done. Thank you! More

by TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel - also awesome (5/5), Delia Valenzuela
July 29, 2021

They were prompt when I arrived and I was told how long it would take and the video was great which I didn’t expect and my car was done before the promised time good experience More

by Dgillette1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Delia Valenzuela
Jul 29, 2021 -

Mission Viejo Kia responded

Dgillette1953, Thank you for the opportunity to serve you. It was our pleasure!

July 29, 2021

The service advisor was helpful, professional, and there is nothing more she could have done to make the experience better. She even provided Lyft transportation both ways and kept me advised on the status More

by srosenzweig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delia Valenzuela
Jul 29, 2021 -

srosenzweig responded

Thanks for a great service experience.

...
54
...