Mitchell Hyundai

Kayla and Mitchell Hyundai very helpful. I was impressed with the knowledge and speed of your help. Thank you. I was impressed with the knowledge and speed of your help. Thank you. More

Kayla was great to work with! I just wish the wash job had been a little better after spending $805 with them. Hopefully the new oil sensor will help w/ the oil leak we have bee I just wish the wash job had been a little better after spending $805 with them. Hopefully the new oil sensor will help w/ the oil leak we have been dealing w/ for a while. So far, so good! More

Easy people to deal with when purchasing a vehicle. Dealership is clean and bright and projects a nice atmosphere. Dealership is clean and bright and projects a nice atmosphere. More

Great service and customer service. Helped to diagnose the problem with my two thousand nineteen Santa Fe Helped to diagnose the problem with my two thousand nineteen Santa Fe More

Personnel are professional and friendly. Like the facility which is very clean. Always answer questions and making sure I understand. Like the facility which is very clean. Always answer questions and making sure I understand. More

Good folks there . Salespeople Carmen is the best and showed us the service department and walked us around it Salespeople Carmen is the best and showed us the service department and walked us around it More

I only had 1 problem from this visit. The tire PSI was set to 45 by the mechanic. The max PSI stamped on the tire is 44. 45 is beyond the maximum limit and this could have caused a catast The tire PSI was set to 45 by the mechanic. The max PSI stamped on the tire is 44. 45 is beyond the maximum limit and this could have caused a catastrophic incident if the tire would have blown while driving the car. This incident could have placed the dealership in a predicament. Setting the tire PSI beyond manufacturer limits places the safety of the occupants and other people on the road in jeopardy. Recommend addressing how much air the mechanics put into the tire to remain within manufacturer limits and safety of the occupants. Another recommendation is to have someone other than the mechanic conduct quality checks of the mechanic’s work prior to releasing the vehicle back to the owner. More

Very friendly staff. Salesman continues to answer my questions, even 1 1/2 yrs after purchase. Service dept worked with my schedule to take care of in for its oil change. Salesman continues to answer my questions, even 1 1/2 yrs after purchase. Service dept worked with my schedule to take care of in for its oil change. More

Very helpful. Did good job. Communication was low. When I called I was updated quickly. Did good job. Communication was low. When I called I was updated quickly. More

I took my Hyundai Veloster to Mitchell Hyundai at the beginning of November to replace a damaged bumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to pu beginning of November to replace a damaged bumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to purchase the bumper and have it installed by their service department. By the end of December, the bumper arrived and I made an appointment with the help of Daishia. I brought my car in for installation. Instead of an update or completion call, I received an unprofessional phone call asking if I wanted to sell my car to an interested buyer. I kindly declined, I’m not interested in selling my car. Towards the end of that same day, I called for an update and was told they had ordered the wrong bumper. No one had contacted me earlier to inform me. When I arrived to pick up my car, I discovered the bumper not properly aligned, not seated properly, and had multiple scratches and scuffs above the painted part of the bumper, clearly caused during their attempted work. I then called in the middle of January asking for any updates if the correct bumper has arrived. I’m forwarded to someone from their parts team named Jeff, and he responds as if I’ve never ordered anything from their team. He hangs up and I call again to verify if they have ordered it. He eventually looks up my information and verifies that is still on the way and would need to be painted. I believe after this interaction this team has no proper training of customer service. At the end of January, the correct bumper finally arrived and I brought my car in again. When I mentioned the prior damage, a staff member responded, “we don’t do body shop and paint here,” with no effort to address the issue. After three days with no updates, I called on the fourth day and was told the new bumper had arrived damaged and could not be installed. At that point, I requested a refund rather than wait months longer. The refund was issued by the cashier, Tammy, who was clearly not happy to help any customer that day. The cashier went to find a manager to help but no one from the parts or service team came out to apologize for the delays. I eventually was issued a refund and when I received my car, there were even more scratches and scuffs than before. I left with my original bumper still broken and additional paint damage. If you care about your vehicle, beware of Mitchell Hyundai for any service. Their service and parts department caused more problems than I came in with, failed to communicate, and showed very poor customer service. This was by far the worst Hyundai dealership experience I’ve had, and I will not be returning or recommending them. More