Mitchell Hyundai - Service Center

I was told up front that the diagnostic fee would go towards any repair that they found that was needed. When I decided not to have the expensive repairs done now, but go ahead with a couple of the inex towards any repair that they found that was needed. When I decided not to have the expensive repairs done now, but go ahead with a couple of the inexpensive items that were closer to the price of the diagnostic fee, those items were no longer covered. On top of that, the diagnostic fee paperwork showed that the charge was for something that was fixed under a recall, so that charge shouldn't have been charged at all since it was a situation caused by a recall. The representative was quite rude when I tried to explain my concerns. We have used this location several times over the years and spent a lot of money in repairs, but this time has ruined all previous positive experiences. I will not be going back to this location. More

It was a good service. However I was concerned about the items was told needed immediate attention to a cost of about $1,000.00. I thought some of them were under the warr However I was concerned about the items was told needed immediate attention to a cost of about $1,000.00. I thought some of them were under the warrantly. My Previous Hyundai I didn't have such a huge list of items while under warranty.. I plan to have my son check it out. I will be bringing it back for the tire rotation and balance soon. More

Mitch and Amber are awesome. The wash crew make my cars look almost new. when the wash crew got done with my Subaru, it looked better than it has in months. The wash crew make my cars look almost new. when the wash crew got done with my Subaru, it looked better than it has in months. More

Very nice, helpful, she did am good job Looks like she really enjoys her job really enjoys her job More

Absolutely wonderful customer service. I am very pleased with how Mitch Deese treated me and my wife. I am very pleased with how Mitch Deese treated me and my wife. More

When I asked if my car could be reviewed to determine what all was wrong with it, I was presented with the option of a UVI. I was under the impression that the 27 pt inspection of my vehicle would tell m what all was wrong with it, I was presented with the option of a UVI. I was under the impression that the 27 pt inspection of my vehicle would tell me what all was wrong with the car. So, I scheduled the appointment and thought I would get my laundry list of repairs. Yet I paid/wasted $295 for two tows and a UVI just to be told what I already knew. Best part is, things that I know are wrong with the vehicle weren’t even reported on that list. I am going to get my repairs done elsewhere due to cost, but I will likely only be back once when the fix for my current recall is finally available in April. More

Excellent work! Nice people! Need to bring cash next time, so don't get charged fee for using debt card. Nice people! Need to bring cash next time, so don't get charged fee for using debt card. More

Dean was in charge of overseeing repairs on my Elantra. Repairs ran over the estimated time due to issues outside of their control (paint/body shop and my insurance company). Dean and the team at Mitchell Repairs ran over the estimated time due to issues outside of their control (paint/body shop and my insurance company). Dean and the team at Mitchell went above and beyond and secured me a rental car to cover my family when we needed a car. Thanks again, Dean! More

Took my vehicle in for an issue with the knock sensor issue back at the first of Feb. a software update was completed and we were told if any other issues occurred to just bring it back. A few weeks late issue back at the first of Feb. a software update was completed and we were told if any other issues occurred to just bring it back. A few weeks later we were on vacation and started experiencing the same issues, we took the car to the closest dealership in hopes that it was a quick fix like it seemed to be back home. This proved to be a mistake, this other dealership for some reason gave us some incorrect information and caused a xxxxstorm of drama between me and Mitchell. We got the car home and then discussed with Mitch at Mitchell the issue and were informed that Hyundai requires the knock sensor problem to be troubleshooted in three steps beginning with the easiest of updating the software for the knock sensor, then in the event that does not resolve the issue to move to the next step of replacing the sensor, the on to further steps if necessary. This makes sense, and I regret that the second dealership decided to not inform me of this as I’m sure that they are given the same direction from Hyundai. The only thing that I think would have helped to have prevented the drama from the start is looking back I would have appreciated this tiered step process to have been shared with us back at Mitchell when we picked the car up after the software update. Dean absolutely did say that sometimes after the update they see the issue reoccurs but if so just bring it back in and we’ll fix it. This left me feeling it was an easy plug and play type of fix. If the process had been explained in full detail I feel I would have had more accurate expectations and not been so caught of guard at the second dealership. We’d actually not have chosen to take that vehicle out of state until we were confident the issue was resolved. Regardless, Mitch Deese was beyond helpful and responsive to our issues and Dean Brock was a good tech. I will continue to work with both of these gentlemen. I appreciate how quickly and honestly Mitchell handled this issue. Truly a testament to their customer service. More

Really nice people that works there. This makes our second car we have bought here good and friendly people. This makes our second car we have bought here good and friendly people. More