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Mitchell Hyundai - Service Center

Enterprise , AL

4.5
922 Reviews

922 Reviews of Mitchell Hyundai - Service Center

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June 29, 2022

Told my wife we needed to replace air filter car has 20,000 miles never been on a dirt road, charged me 35.15 for a $18 cabin air filter,$42.67 for a $22.00 air filter and $43.70 for labor that was a ri More

by donwbarton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dean Bock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

donwbarton responded

Mitchell Hyundai Jun 29, 2022 donwbarton VERIFIED CUSTOMER Told my wife we needed to replace air filter car has 20,000 miles never been on a dirt road, charged me 35.15 for a $18 cabin air filter,$42.67 for a $22.00 air filter and $43.70 for labor that was a rip off I had checked both filters last week before the service visit. So much for free oil changes when you get robbed on filters and labor. That won’t happen again. I am disappointed that your service department has to rip customers off.

Jun 30, 2022 -

Mitchell Hyundai responded

Thank you for your review and your service business. Our service manager is reviewing your repair order for any irregularities and will contact you shortly. Fred Sneed Gen Mgr Mitchell Hyundai

June 29, 2022

I always get good results at the dealership they take care of any problems and request I have answers to questions and give advice as to when to get something done on upcoming trips planned More

by dawnsibley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 28, 2022

Clean dealership. Got car in and serviced in a reasonable time. Glad it is open for Saturday services now. . More

by homselr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young
Jun 28, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 28, 2022

They were nice, and seems like they did a wonderful job, the service took awhile but I had several recalls that neede taken care of! More

by jannablanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Bock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Young, Mitch Deese
Jun 28, 2022 -

Mitchell Hyundai responded

Thanks for the service and the review. We are always tweaking our process to be more efficient. Looking forward to serving you again in the future.

June 28, 2022

Be wary of Saturday service. Brought my car in and was told I’d be called when it was done. Never got a call and when I called to check on the status I was told the department se More

by Thomas.springfield1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jun 29, 2022 -

Mitchell Hyundai responded

We are sorry you received less than five star service at our dealership. We are more than happy to provide you with any documentation you desire. As with most of the country wait times have increased. We are constantly trying to tweak our processes to provided a faster turn around time for our customers without turning customers away due to lack of man power. We appreciate the business and look forward to serving you in the future.

June 28, 2022

A very well mannered and prepared professional young man was very kind and honest with me. More

by sowell53
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I forgot the name
Jun 29, 2022 -

Mitchell Hyundai responded

Thank you for your service and your review. We look forward to being of service in the future.

June 25, 2022

Yes yes yes yes yea yes yes yes yea yes yes yes yes yes yes yes yes yes More

by Jimmylo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young
Jun 27, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 24, 2022

Good service and nice waiting area , courteous staff, car wash was the only complaint, did not dry off car. More

by Cwparker18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young
Jun 28, 2022 -

Mitchell Hyundai responded

Thank you for giving us the opportunity to be of service. Depending on the amount of service appointments our detail department can get overwhelmed with complimentary washes. Please let us know when you return and we will be more than happy to rewash your vehicle.

June 24, 2022

Service dept sucks , tried to get me to spend 1200. 00 + on my brakes . Did them myself brakes were fine , rotors were fine , had to change 3 lug studs they had cross threaded when they pulled the front More

by allawhorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Deese
June 23, 2022

Fast and friendly service man. He met me outside wrote my info down and took my keys. More

by firebugmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Young, Mitch Deese
Jun 23, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

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