Mitchell Volvo of Simsbury

I wanted my daughters first car buying experience at a dealership to be free of the stereotypical negativity we associate with that process but that was not the case at Mitchell Volvo. The car dealers dealership to be free of the stereotypical negativity we associate with that process but that was not the case at Mitchell Volvo. The car dealership is lovely, the car was very nice and clean, the salesman and manager were extremely professional and friendly. But once my daughter said she wanted the car and committed with a deposit, our salesperson returned from the finance office to let us know he had made an error and unless we financed the car, the cost would be $3,000 more versus the “dealer discount.” First we heard of it and I spoke to owners of two other dealerships in New Britain and Danbury who confirmed that was a crummy business practice. But at this point, my hands were tied because my girl wasn’t leaving without this car. The Mitchell folks said she could just pay it off quickly which is true, but that’s not the point: they wanted to make money with a financing arrangement and took advantage. And they tried to tell us that the extra $3k made the price the market value for the car but according to NADA and KBB, that was not the case. There were some other tactics that I knew enough about to decline: engraving the VIN for a fee, GAP insurance, warranties. I was so hoping for a more honest and positive experience but hey, I get it, they need to make money. I just didn't want it to be at my daughter’s expense (literally). Silver lining: she learned several life lessons that she will be aware of for the next time. More

The buying process was easy and professional. Joe Lancianese did a great job presenting all options and information about the car. Overall a great experience Lancianese did a great job presenting all options and information about the car. Overall a great experience More

Very professional and accommodating, From scheduling to dropping off and picking up, was very pleased. dropping off and picking up, was very pleased. More

Great job very satisfied and knew the problem very quickly quickly More

Salesman Joe was very knowledgeable with no sales pressure. Very happy with the level of service received. pressure. Very happy with the level of service received. More

Mitchell has been my dealership for Saabs/Volvos since 1978. Their professionalism both in sales and service is first rate. Would not patronize any other dealership. 1978. Their professionalism both in sales and service is first rate. Would not patronize any other dealership. More

We've been part of the Mitchell's Volvo family since We've been part of the Mitchell's Volvo family since 1973, love their work, attentiveness and service. Could you roll back prices to 2000 We've been part of the Mitchell's Volvo family since 1973, love their work, attentiveness and service. Could you roll back prices to 2000 More

The Mitchell Volvo Dealership in Simsbury now includes the Service Manager Steve Norton from the now closed Torrington operation. We value his expertise and appreciate his good sense of humor. the Service Manager Steve Norton from the now closed Torrington operation. We value his expertise and appreciate his good sense of humor. More

The Service team at Mitchell Volvo of Simsbury always goes above and beyond. They are professional, friendly, efficient, and provide thorough responses to any repair questions posed. I highly recommend t goes above and beyond. They are professional, friendly, efficient, and provide thorough responses to any repair questions posed. I highly recommend them! More

Always a pleasure to work with, everyone is always courteous and friendly to deal with. I would suggest that the last person who drove it put the drivers seat back in the position it was, especial courteous and friendly to deal with. I would suggest that the last person who drove it put the drivers seat back in the position it was, especially for cars that have a memory position option. More