Modern Hyundai of Concord

Richard Tillman was an exceptional salesman and made our purchase an enjoyable experience. Rather than dealing with a “pushy” sales person, Richard exhibited honesty, integrity and shared his knowledge of t purchase an enjoyable experience. Rather than dealing with a “pushy” sales person, Richard exhibited honesty, integrity and shared his knowledge of the product that he represented. He also listened and took notes to provide assistance. I would highly recommend that anyone considering the purchase of a Hyundai speak with him at Modern Hyundai of Concord. More

Richard Tillman meet me in the parking lot this morning and made my buying experience great I would use them again and made my buying experience great I would use them again More

Richard Tillman was the most memorable sales representative we have ever had. He answered all of our questions and explained the entire process. Very transparent. We not only found our perfect c representative we have ever had. He answered all of our questions and explained the entire process. Very transparent. We not only found our perfect car, we left with a new friend. Richard will always be very special to us. He is extremely caring. We will visit Model Hyundai again when needed as long as Richard is there. He is quite a gem! More

Richard Tillman was the most kind and knowledgeable salesperson I have ever worked with. Richard was not pushy at all and helped us to find the perfect car that would meet our budget and needs. He is a salesperson I have ever worked with. Richard was not pushy at all and helped us to find the perfect car that would meet our budget and needs. He is a professional but most of all, a man of God. I am happy we were able to give him our business. More

Richard Tillman was very helpful in every step of the way. I feel like he went the extra mile to get my deal done in an professional, relaxed way. I will recommend him and your dealership to all my frien way. I feel like he went the extra mile to get my deal done in an professional, relaxed way. I will recommend him and your dealership to all my friends More

Richard Tillman was my sales person. Never have I had such excellent service. He went over and above with the best friend service I have ever had. Thanks for having staff this caring Never have I had such excellent service. He went over and above with the best friend service I have ever had. Thanks for having staff this caring and kind. I highly recommend Richard. More

Bought a used Honda Pilot in Sept 2022. Had an issue with the amount of tread left on the tires and that the service light came on 3 days after I bought the car. I left a VM message for t Had an issue with the amount of tread left on the tires and that the service light came on 3 days after I bought the car. I left a VM message for the used car sales manager...who never called me back. I left a comment on their Contact Me section of their website...no one ever reached out. I filed a complaint with the BBB and finally had a VM from the GM. I returned the call. I left 3 VMs over 3 days before getting a return call. He said he would have someone from his service department call and set up a time for me to bring the car back in. It's been over a week and I'm still waiting for that call. Will it ever come???? More

One of the worst experiences of car shopping. The salesperson acted if we were bothering him by being there. He showed no interest in doing business and was not friendly at all. While the supply The salesperson acted if we were bothering him by being there. He showed no interest in doing business and was not friendly at all. While the supply for new cars is low, there is no reason for salespeople to provide horrible service. Go anywhere else, this dealership is a joke. More

The worst at service. Will not return calls. Sean Delgado is the worst. He promised a call back a week ago. I have called many times is the worst. He promised a call back a week ago. I have called many times More

I would have put zero stars if possible! I never right bad reviews but this place is awful. My A/C stopped working last week. I called Modern Hyundai. They said they had no appointments left but I could c bad reviews but this place is awful. My A/C stopped working last week. I called Modern Hyundai. They said they had no appointments left but I could come on for a walk-in appointment it would just take a little longer. So I drove 40 minutes to the dealership. When I got out of my car at the service area there were no other customers in there at the time and about 6 people behind kiosks. I looked at each one nobody acknowledges me although they knew I was there. Finally an older man asks me if I have an appointment. I say no and tell him about my problem the phone call. He said there is no way they could help me that day and the answering people should not have told me to come in. He says yo look at A/C takes hours on a machine. Later he says the procedure doesn’t take long just a long wait ahead of me. Which is it? Anyway, it becomes clear he has no interest in helping me. He didn’t even care I was told yo come. I tell him I’m leaving and will find a different Hyundai deal ship to deal with in the future. He says ok, there is nothing I can do and tell me by. He offered nothing for troubles coming there or to schedule appointment for future. When I left I called a couple other places. My second call told me to come on to their shop. I went and was in and out in 1 and 1/2 hours. They even offered me a free oil change for a google review. I will not be going back to Modern Hyundai. They don’t care about people. Worst service ever. More