Modern Hyundai of Concord

Truthfully dislike leaving reviews like this since no ones perfect. However, given the facts, this was a out of state, long distance sale and it took nearly 5 months to receive a vehicle title, yes, 5 mo ones perfect. However, given the facts, this was a out of state, long distance sale and it took nearly 5 months to receive a vehicle title, yes, 5 months from point of sale until the title was received! These delays were not disclosed by the dealerships sales staff at any point in time prior to being paid in full for the vehicle, no lien or loan. Along this very unfortunate journey we made many calls and emails to Modern, and non responses from their team consistently occured time after time including Moderns sales rep, sales manager, finance manager, lead title rep, and even the GM. Worst yet, we live in a state where we couldn't obtain new 30 day temp license plate renewals and Modern stranded our family for weeks without family transportation since their temp plates would expire and we would have to beg them for $10 renewal tags every 30 days. This went on for months. We finally received a response only after seeking assistance from the BBB. The GM finally replied, albeit through their attorney, then he ignored us once more. End result was the title finally arrived, guess that's all that really matters. Word of caution to those considering a long distance purchase. The dealer can blame covid, or anything else, but the fact is multiple staff ignored our many reasonable requests for help along the way, that's cultural customer service issues internal to Modern no matter how its presented. It would have been basic, 099, customer service if they would have even considered offering our family a nominal discount for the many, many hours of stress and hassle their untrained staff caused us, but again...if the GM can't comprehend basic client service skills why would anyone beneath them understand or value such primitive qualities? All in all a ZERO rating. Fyi, glad to modify our rating Modern if your dealership cares to provide our family a reasonable refund, otherwise no interest in modification of this rating. Thank you and if genuinely interested in making this right don't post a random Modern Sales Team here comment saying you care for PC-PR, when in fact we all know you really do not, post a email address for us to respond to, or YOU go see James Welborne, he has our address and can make things right, thank you. We will plan on updating this and all other ratings online if you opt to deposit PC-PR here without a real response of value to our family so other would be customers can see through the PC-PR Modern nonsense before they waste valuable time, energy, and resources dealing with your people in good faith. More

On 05/17/2021, my 84 years old father took my car into Modern Hyandai because my car needed some repairs. Needless to say, my father was told that a part needed to be ordered to fix my car. This is wher Modern Hyandai because my car needed some repairs. Needless to say, my father was told that a part needed to be ordered to fix my car. This is where my experience became a nightmare, for several weeks my father called and spoke with customer service representatives and the manager to no avail. My father was given one excuse after another about ordering the part. On July 7, 2021, my father dropped off my car because allegedly after repeatedly calling about when the part would arrive, they stated that my father could drop my car off because they had the part to fix it. They provided my father with a rental car and shared that my car would be repaired in one week. When my father returned a week later, my father was told that they would call me when my car was repaired. Today is July 28, 2021, my father have not heard anything about the status as to when his car would be repaired or what the actual issue is with fixing his car. My father does not understand why after 2 months, his car is still not repaired. Anxiously awaiting for his car to be repaired, W.B. More

We really appreciated the help giving to us by Mr. Daylon Sanders. He is a very fine gentleman. He went to great lengths to make sure we got everything we wanted in our new car. Sanders. He is a very fine gentleman. He went to great lengths to make sure we got everything we wanted in our new car. More

This place very friendly and kind . They took good care of us. On time very professional 👌. They also was very prompt with your time . I didn't waste all day there. Daylon was a wonderful salesman I will of us. On time very professional 👌. They also was very prompt with your time . I didn't waste all day there. Daylon was a wonderful salesman I will recommend him to anyone for a car. More

Two words super pleased Staff was pleasant and down to Two words super pleased Staff was pleasant and down to earth people. And the deal I was able to obtain shocked me. If I had a chance to do it over Two words super pleased Staff was pleasant and down to earth people. And the deal I was able to obtain shocked me. If I had a chance to do it over wouldn’t change a thing. More

Great service Brought my daughters car in for repair. Not only did it not take as long as I was told -Christopher was very outgoing and friendly and made the wh Brought my daughters car in for repair. Not only did it not take as long as I was told -Christopher was very outgoing and friendly and made the whole visit so much better :-) More

Great experience!! Best experience buying a car I've ever had! Alex was wonderful to work with! She was very informative and friendly!! Everyone worked hard to help me f Best experience buying a car I've ever had! Alex was wonderful to work with! She was very informative and friendly!! Everyone worked hard to help me find the car that was right for me! Will definitely recommend to family and friends! More

Great experience We enjoyed buying our new Hyundai from Modern Hyundai of Concord because of Daylon Sanders knowledge of all the Hyundai cars. No pressure just answers We enjoyed buying our new Hyundai from Modern Hyundai of Concord because of Daylon Sanders knowledge of all the Hyundai cars. No pressure just answers !!! Modern was easy and fair to deal with. If you are looking for a new car at least go by Modern in Concord. More

Great Dealership & Team Dudley was an absolute pleasure to deal with he helped me all the way through the process of landing the exact car I wanted in a very timely manor. Fi Dudley was an absolute pleasure to deal with he helped me all the way through the process of landing the exact car I wanted in a very timely manor. Finance was also great with answering questions and getting me the best deal possible! Highly recommend you make the switch and go with Modern Hyundai Concord. More