Modern Hyundai of Concord

Great sales process, lacking the little things I would recommend the sales process that this dealer uses. I would recommend the SALEMAN again. GREAT SALESMAN AND SALES EXPERIENCE. But note that I would recommend the sales process that this dealer uses. I would recommend the SALEMAN again. GREAT SALESMAN AND SALES EXPERIENCE. But note that the dealership is lacking many of the little things that you expect from a car dealer. I do not feel that my business is appreciated. The little things that you can do to make a customer service experience enjoyable are lacking here. I admit that I have higher than normal expectations, but to forget my name within 5 minutes is fairly simple. And to follow through on your commitments is another easy win. If a customer ask to speak to you, get up from your desk and go meet the customer, dont sit behind a desk and wait for them to be shuffled to you. (NOT SPEAKING OF A SALES EXPERIENCE) Like I said before buying the car was a positive experience. They do need help on their marketing and not call me the day after and ask if I wanted to buy a car, like I did that yesterday. I was not pressured to make a purchase I was given the necessary information I needed to make a decision and feel that they gave me a great price. Service is a joke in my opinion and far from where they need to be, my prior dealer had a fantastic service department and I almost regret not buying one of their cars because their service department was so fantastic. Not the case here. Professionalism is not present. More

Great dealership. I had a great experience at the dealership. The sales team was great and very straightforward on the pricing had no issues at all. Thank you for t I had a great experience at the dealership. The sales team was great and very straightforward on the pricing had no issues at all. Thank you for the professionalism. More

HORRIBLE!!! NEVER GO HERE If I could give Modern Hyundai of Concord negative stars I would! The WORST dealership I have ever delt with. They treated me like a child from the fi If I could give Modern Hyundai of Concord negative stars I would! The WORST dealership I have ever delt with. They treated me like a child from the first time I walked in. I called the salesman who showed me a car the MORNING before I was supposed to come in and sign papers to buy the car, when I get there they told me they sold the car I was coming to buy the NIGHT before!! THEY KNEW I WAS COMING TO BUY IT AND SOLD THAT CAR RIGHT OUT FROM UNDER ME!! Apparently they didn't take me seriously so I bought a car exactly like the one I looked at at Keffer Hyundai where I was treated properly the entire time! I would never ever recommend Modern Hyundai unless you just want to get screwed. More

Great! Awesome from start to finish. Our go to dealer. Actually was pleasant to buy a car from modern. The price was right and no pressure from staff. Awesome from start to finish. Our go to dealer. Actually was pleasant to buy a car from modern. The price was right and no pressure from staff. More

CAR BUYING : No longer a drudgery, but a delight. I was immediately met by Miss Alex mac Allister. We walked and talked as friends. She asked what I needed in a vehicle. I explain the color the size a I was immediately met by Miss Alex mac Allister. We walked and talked as friends. She asked what I needed in a vehicle. I explain the color the size and the power that I was looking for. She immediately found a vehicle that I thought I wanted. Then we found the right car test drove it discuss prices and financing and she got the deal done. Everyone treated me as if I were an important person. I do thank you for that. More

excelling in customer realtions I have enjoyed buy my cars from this dealership, it has been a fun experience, instead of being a unfeeling business transaction. Will purchase here a I have enjoyed buy my cars from this dealership, it has been a fun experience, instead of being a unfeeling business transaction. Will purchase here again. More

Excellent service and price Excellent service by phone initially so when I came into the dealership, we knew what I was looking for and also my grandson. He bought a 2014 Hyundai Excellent service by phone initially so when I came into the dealership, we knew what I was looking for and also my grandson. He bought a 2014 Hyundai Sonata. While at the delership, everyone was friendly and knowledgeable and worked to meet our needs. More

Excellent Dealer A very pleasant experience in purchasing another Hyundai Elantra. There was no pressure to buy any vehicle there, and I was pleasantly surprised at th A very pleasant experience in purchasing another Hyundai Elantra. There was no pressure to buy any vehicle there, and I was pleasantly surprised at the financing available. I would but there again. More

My time for me I knew what I wanted and actually drove away with something I deserved. All staff was friendly and knowledgeable of products and services. Highly re I knew what I wanted and actually drove away with something I deserved. All staff was friendly and knowledgeable of products and services. Highly recommended. More

Same old Same old Don't you just hate getting the same old experience from dealers these days? Take Modern Hyundai for instance. I get the same old EXCELLENT service ev Don't you just hate getting the same old experience from dealers these days? Take Modern Hyundai for instance. I get the same old EXCELLENT service every time I go there. My salesman Alan Parker gives me the same old OUTSTANDING service every time I work with him. I get the same old AWESOME follow up from ALL OF THE STAFF at Modern Hyundai. Kinda makes you want to stick with the same old HYUNDAI'S I have purchased 5 times there. Guess I will just have to tolerate the same old VIP treatment and continue to purchase my next 5 vehicles from there. Save me from the monotony! More