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Modern Mazda
Thomaston, CT
947 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 09, 2011
I found the overall experience in dealing with the Professionals at this dealership one of the best that I have ever had. I especially appreciated the time and understanding employed by Edwin Ocasio, Professionals at this dealership one of the best that I have ever had. I especially appreciated the time and understanding employed by Edwin Ocasio, he was a joy to work with he did not pressure me. He did his best to provide me with answers to my questions as well as answers to questions I should have asked and did not. Edwin is a very personable gentleman and I was immediately at ease upon speaking with him. I think that salespersons in general could learn a lot from Edwin. I would, and will recommend to anyone I know to give Modern a chance to place then in a vehicle. Thank You More
by dhintz1216
Employees Worked With
Edwin Ocasio,Adam Perruccio
Helpful May 01, 2011
I AM VERY PLEASED WITH THE SALE OF MY NEW CAR. THE DEALER WENT THE EXTRA MILE TO MAKE THIS SALE HAPPEN. I NEVER HAD A DEALER DO THIS FOR ME EVER. THE FINANCE MANAGER WAS GREAT HE GOT MY INTEREST RATE CHANGED WENT THE EXTRA MILE TO MAKE THIS SALE HAPPEN. I NEVER HAD A DEALER DO THIS FOR ME EVER. THE FINANCE MANAGER WAS GREAT HE GOT MY INTEREST RATE CHANGED THREE TIMES .NO OTHER DEALER WOULD HAVE DONE THAT FOR ME. I HAD A VERY POSITIVE EXPERIENCE. IF YOU ARE IN THE MARKET FOR A NEW CAR SEE MODERN MOTORS FIRST. More
by ROSAIREP
Employees Worked With
EDWIN
March 29, 2011
We have bought a total of 4 vehicles from Modern Motors and have had nothing but great transactions each time. They take the time to listen to what you want and bend over backwards to help however they can and have had nothing but great transactions each time. They take the time to listen to what you want and bend over backwards to help however they can. Ed G is excellent-- if they don't have just what you want on the lot, he'll find one somewhere else for you and get it-- customer satisfaction really is his priority-- and no high pressure!! The service department is also excellent. They communicate well and deliver as promised. I would recommend this dealership to anyone looking for a great vehicle! More
by kpldodge
Employees Worked With
Ed G, Sean M, and Mark M
November 16, 2010
I have always had great service at Modern Motors. The customer service at this dealership is unparalleled. I have recommended numerous friends/coworkers to Modern Motors and they always have great things customer service at this dealership is unparalleled. I have recommended numerous friends/coworkers to Modern Motors and they always have great things to say. I have never once heard a complaint about their service or sales department. They also have a variety of vehicles to fit anyone's taste. If you're looking for a great deal on an amazing vehicle and wonderful follow up service, Modern Motors is the place to go! More
by alicialynn22
Employees Worked With
Mark in service and John in sales
September 28, 2010
Had very bad experience when the car I bought the day before in the daytime and picked it up the following evening in the rain. The car was parked outside in the rain and because it was dark I did not no before in the daytime and picked it up the following evening in the rain. The car was parked outside in the rain and because it was dark I did not notice the body damage that happened while in their possession. They did a good job hiding the dent and rushed the delivery process to get rid of me. When I pulled in my garage I found the big dent in the car and tried to call them but they were closed. When I brought it to their attention they said I should have checked it even though it was dark and raining and they have no responsibility. Now I know why it was parked between two other cars in the dark and raining. I spoke to the service department and they could not help me either. They said the owner would accept no responsibility. Buyer beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The following week I had a problem with the radio and they said that was not covered either. Their slogan that it "All about you" should read "After you buy it your on your own!!!" I will never recommend or buy another vehicle from Modern Motors and suggest you don't either. More
by trish121386
Employees Worked With
DUANE
May 12, 2010
Very friendly and easy to work with. I love my new car. They took the time to listen to my needs and were not high pressure. They also respond to emails quickly. I bought a cx-7 and they gave me a lifetim They took the time to listen to my needs and were not high pressure. They also respond to emails quickly. I bought a cx-7 and they gave me a lifetime powertrain program too which is great. I have to get some of my service done there which is no biggy. More
by Jenmr
Employees Worked With
Jodi, dan and John
July 29, 2008
DO NOT USE this dealership. They are by far the worst dealership I have come across. They do not care about the customer as long as they make a sale. Between my time, gas and telephone calls I must have dealership I have come across. They do not care about the customer as long as they make a sale. Between my time, gas and telephone calls I must have spent $300 to date cleaning up the mess they got me into with insurance cards. Unfortunately for Mazda, who make great cars, this dealership is representing them in the very worst way. I say again, DO NOT USE this dealer. More
by unhappymazda
Employees Worked With
2
