Modern Nissan of Hickory

I had a very disappointing experience dealing with Steve Lee regarding a 2020 Nissan Pathfinder. Steve told me the vehicle needed to be serviced and that it would be ready for me on Friday, September 18. Lee regarding a 2020 Nissan Pathfinder. Steve told me the vehicle needed to be serviced and that it would be ready for me on Friday, September 18. Based on that conversation, I understood that I would have the opportunity to move forward with the vehicle once it was ready. Instead, I received a text saying, “Hi Shika, just want to let you know the Pathfinder has been sold.” Given our prior conversation, I was disappointed that no one contacted me directly to discuss the situation. I was also told afterward that I had been advised to put down a deposit to hold the vehicle. I do not recall being told that a deposit was required or that I needed to place one, and I had a witness present during our conversation who can confirm that a deposit was not discussed. I understand that a vehicle can be sold to another customer, but the communication in this situation was unclear and left me feeling that I had not been given accurate information about what was required to move forward. Based on my experience, I would not be comfortable relying on the communication provided here, and I would encourage anyone considering purchasing a vehicle to make sure every detail is clearly confirmed in writing before proceeding. More

They changed my air and cabin filter in my 2024 Kicks price of both filters were about 40 dollars took 20 minutes to do charged me 160 dollars total so for 20 minutes labor they charged me 120 dollar peo price of both filters were about 40 dollars took 20 minutes to do charged me 160 dollars total so for 20 minutes labor they charged me 120 dollar people I thought were honest just screwed an old man over really disappointed More

I came in after my Nissan Rogue was totaled, I was shaky and didnt know what I could afford.. Brandon worked with me and helped me buy a new 2026 Nissan Kicks the color I wanted and with so much many more a and didnt know what I could afford.. Brandon worked with me and helped me buy a new 2026 Nissan Kicks the color I wanted and with so much many more additions. He was k I nd and the dealership management made sure I knew that they would help me fill out my gap insurance papers if I needed help. Going with Nissan is more than a dealership, they become an extra family. More

Very clean and welcoming and very knowledge able salesmen and finance people. Gave a lot of options and finance people. Gave a lot of options More

Took my 2015 nissan sentra in for a transmission fluid and strainer plus filter change with gasket. To be told nissan doesn't recommend a filter or strainer change when changing fluid. I was charged for 9 and strainer plus filter change with gasket. To be told nissan doesn't recommend a filter or strainer change when changing fluid. I was charged for 9 quarts . 9 quarts is fully flushing the transmission and changing the strainer and filter. Matter of fact typical 8 quarts. Now just changing the fluid is typically 4 to 5 quarts without a full flushing. Why would I be charged for 9 quarts and half done job? More

Brandon Wright did a fantastic job, no pressure The process was quick and easy, everyone there was very friendly. process was quick and easy, everyone there was very friendly. More

All employees are very courteous. I appreciate the video from the service department. The mechanics are all very well qualified and informative. I appreciate the video from the service department. The mechanics are all very well qualified and informative. More

Not very professional and now I’m trying to find someone else to work on my car else to work on my car More

Most of these 5 stare reviews are fake look at names me and my wife were treated like crap there said our vehicle was at the end of its life at 130,000 miles who needs a car that dies at 130,000 miles then and my wife were treated like crap there said our vehicle was at the end of its life at 130,000 miles who needs a car that dies at 130,000 miles then they tried to pressure sell us a car that was halfway dead according to what salesman said they are end of life at 130,000 miles the used car had 60,000 miles and they wanted 23,000 miles for it we needed headlights fixed car can’t be driven at night said both whole headlights needed to be replaced around 1,500 dollars to fix safety problem with our 2018 Nissan Altima cons at work then after ridiculous price for lights we were told our car needed 2,100 dollars worth of work done on it not counting headlights pressure ripoff More

Quick, to the point, friendly people and in & out with no hassle. I literally had all the information from the dealership that I needed to make the deal before I even went to the dealership. Dawn Haskins i hassle. I literally had all the information from the dealership that I needed to make the deal before I even went to the dealership. Dawn Haskins in the Internet Sales area was most helpful in pulling all of that together for me. Once I drove the 90 minutes to get there I was greeted the minute I set foot in the door by LL and he knew who I was already, so kudos there also. Alex Scronce in Sales was "in flight" already on the paperwork and it was more like "hanging out" and not like a painfully long car-buying experience. I traded two cars in the deal and Alex rode the 90 miles back home with me to pick up my second trade and immediately drove it back to Hickory. That is "above and beyond" and most appreciated. This was my 19th time trading-in for a new car and this one was WAY better and actually enjoyable versus every other time I have done this. I hope to be able to post another positive review of this dealership in the near future. Thanks guys!!! More