Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Modern Nissan of Hickory
Hickory, NC
239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 239 reviews
December 12, 2017
Rude, dismissive salesman. Showed up the morning of 12-11-17 with plans to purchase a new Nissan. I currently have a Titan, 350Z and a Maxima. Was greeted by a salesman on the l Showed up the morning of 12-11-17 with plans to purchase a new Nissan. I currently have a Titan, 350Z and a Maxima. Was greeted by a salesman on the lot who was dismissive, rude, and frankly, lied about the price range of trucks I was asking about. I knew they had Frontiers within a thousand of what I said I wanted to spend. He said " We don't have anything close to that" Whatever. Went down the street to Paramount and made a purchase there. More
by big ike
Employees Worked With
Jeff Ford
November 18, 2017
Modern Nissan Of Hickory Is The Best Dealership !!!!!! Modern Nissan Of Hickory went beyond and exceeded my expectations when i went to buy my first new Nissan Rogue Sports. The Salesman Wesley Starnes of Modern Nissan Of Hickory went beyond and exceeded my expectations when i went to buy my first new Nissan Rogue Sports. The Salesman Wesley Starnes of Modern Nissan Of Hickory and all staff and employees were very knowledgeable and great at there job. They treated me like one of the family at the dealership and took care of my needs for a new Nissan vehicle the one i wanted. Everyone there was on point and made my experience a success at the dealership. I will always give them my business and to let you know this is the Nissan dealership everyone needs to go to in Hickory to get the vehicle you want. More
by Randy
Employees Worked With
Robert Cobb, Philip Nicholson, Wesley Starnes, Modern N Hickory
September 29, 2017
Horrible People HORRIBLE PEOPLE! Philip and Quincey sold a Nissan Sentra to a foreigner couple with limitation in English. After 72 hours of the purchase they decided HORRIBLE PEOPLE! Philip and Quincey sold a Nissan Sentra to a foreigner couple with limitation in English. After 72 hours of the purchase they decided to change the car for another model. Nissan people said that there is not a problem to exchange the car. The payment will remain the same. So they decided to go ahead and change it. Day after when they were checking the paper work they realized that the car was trade and that they lost $ 3,000 plus all the fees involved in a the new purchase. Nissan not only traded the car when they said that they can exchange it, but they changed the finance term from 60 to 72 months. And they added a GAP Insurance without informed them The customer service is terrible. They spoke with Philip who was involved in both deals and with the Sales Manager Quincey. They refused to help them in any ways and when the couple asked to cancel the "Service Contract worth $2,800" they said that they are not allowed to do it until after 30 days from the day of the purchase. When they asked to get the General Manager Lonnie Vongsavanh involved it took Philip 24 hours to answer and he said "I couldn't get in touch with the manager because he is playing golf with the people of Bank of America" UNBELIEVABLE treatment. I would never recommend this place!! More
by Kim31
Employees Worked With
Philip H Nicholson, Quincey Drum
September 28, 2017
AMAZING DEALERSHIP WITH SUPERB CUSTOMER SERVICE!!! Modern Nissan of Hickory exceeded my expectations when it came to buying my first car (2017 Ford EcoBoost Mustang). I contacted Russell Taylor (Intern Modern Nissan of Hickory exceeded my expectations when it came to buying my first car (2017 Ford EcoBoost Mustang). I contacted Russell Taylor (Internet Manager) who was straight forward with the pricing and process over the phone. Upon agreeing and sending everything on my end, I drove down 2 days later and was greeted by Christine and Ben who walked me through the paperwork and handed me the keys to take a test drive in my new car! Came back, finished up the paper work with Phillip (F & I), had a great conversation with Alex V (knows a lot about Mustangs), and finally drove off in my new car. Big shout outs to Allen Marple who was very essential to making this happen in a short span of 3 days and making sure everything went smoothly as possible including checking on me afterwards. Buy from Modern Nissan of Hickory! More
by Jamal E
Employees Worked With
Modern N Hickory
July 20, 2017
Don't buy a Nissan anywhere else Best car buying e,experience I've ever had !! Staff could not have been any better or knowledgeable. Very straight forward. No pressure....felt more Best car buying e,experience I've ever had !! Staff could not have been any better or knowledgeable. Very straight forward. No pressure....felt more like friends than a car dealership. More
by POWELL
Employees Worked With
Jason Hart
January 19, 2017
Excellent Customer Service Easy process customer driven. Great people to work with extremely professional. Excellent location with unlimited inventory. Timely follow through di Easy process customer driven. Great people to work with extremely professional. Excellent location with unlimited inventory. Timely follow through did whatever they could to ensure my complete satisfaction. Great job! I have referred three friends. More
by Ann Stroupe
Employees Worked With
Robert Cobb
October 26, 2016
Dream Car-December, 2015 I purchased the car of my dreams in December, 2015. I drove 2.5 to 3 hours to Modern Nissan of Hickory after seeing the car on their website. When I a I purchased the car of my dreams in December, 2015. I drove 2.5 to 3 hours to Modern Nissan of Hickory after seeing the car on their website. When I arrived I was greeted by Mr. Russell Taylor. I told him the car that I wanted to see. I test drove the car, loved it, as I knew I would. We talked financing. I thought I had secured the best financing possible. However, Lonnie was able to get me a better financing package. This was the absolute best car buying experience ever. There was no pressure. They did not try to show/sell me another car. I had to leave as I wanted to get home before it got dark. They allowed me to complete the financing over the internet. They even delivered the car to me. This was just the best car buying experience ever! More
by A5-2015
Employees Worked With
Russell Taylor; Lonnie
September 22, 2016
Poor service My mother in law and I stopped in last week to view one of the two Juke Nismos they have. We waited for 10 minutes outside and no one even bothered to My mother in law and I stopped in last week to view one of the two Juke Nismos they have. We waited for 10 minutes outside and no one even bothered to come help. So, she went inside to get help and Jeff Ford came out and he didn't seem like he wanted to help. He came off as if we were an inconvenience. Pretty much an annoyed dick. So, we left. I wanted to give them another chance and we went back up there later that evening, this time with my father in law and my other half. We stood outside for 20 minutes!! And NO ONE came out to help!! So my father in law and I walked inside to get help and NO ONE would help! No one even looked our way. No greeting, nothing! I want a black Nismo juke, but I'll go buy from someone else. People that actually WANT to sell a car. More
by Nlnorth88
Employees Worked With
Jeff Ford
August 07, 2016
Great detailing After a couple of spots appeared on my inside moonroof cover after closing it one day, and me trying to get the spots off myself and making two big sp After a couple of spots appeared on my inside moonroof cover after closing it one day, and me trying to get the spots off myself and making two big spots, I called and took my Murano to Modern Nissan Hickory, and after a couple of hours the detailing guy had it looking like new. We didn't think we needed to pay for anything, because the inside of your moonroof shouldn't get anything on it anyway. And thanks to the manager there and Russell Taylor, we didn't pay a thing. I don't know the detailing workers name, but he did a great job. We appreciate all they did, and we were told to bring it back if anything like that happen again and they would take care of it instead of us trying to get something on our own. Again, they did a great job and we appreciate it greatly! More
by Austins
Employees Worked With
Russell Taylor, Lonnie, and the detail worker
July 20, 2016
Great Experience at Modern Nissan ! Just purchased my 3rd Nissan Altima. A great big "Thank you" to Russell Taylor and Ben Moseley for meeting my car payment goal. I let them know what I Just purchased my 3rd Nissan Altima. A great big "Thank you" to Russell Taylor and Ben Moseley for meeting my car payment goal. I let them know what I was looking for and they exceeded all expectations. More
by Lisa D Shuford
Employees Worked With
Russell Taylor, Ben Mosely
