Modern Nissan of Hickory

Horrible attempt at buying a vehicle I went to this dealership to buy a new 2016 Frontier, 4x4, SV package, extended cab. I had gone to Truecar to see what others had paid for this same I went to this dealership to buy a new 2016 Frontier, 4x4, SV package, extended cab. I had gone to Truecar to see what others had paid for this same exact truck ($27500 average) and the salesperson came back with a guarantee price of $30500. When I told him that was too high his attitude was "take ir or leave it" so I left. I called the next day to speak with the manager (Lonnie someone) and the operator told me that they were too busy to talk with me over the phone, that I would need to come in. These are the kinds of tactics that really make buying a car an awful experience. I still would like to buy a truck, but this place needs some new leadership and stop with the lying to the customer about how the pitiful price is the lowest around and how no one can beat the $30,500 price tag. There are around 25 people in my area that have beat that deal all to pieces. Thank God for Truecar. One more thing: I am convinced that the positive reviews on this site are from the people that work there. More

Quick Friendly staff with sense of humor. Uncomplicated no BS process leaves little to desire that needs to be improved. The chairs in the lobby are the mos Friendly staff with sense of humor. Uncomplicated no BS process leaves little to desire that needs to be improved. The chairs in the lobby are the most uncomfortable place to sit on or negotiate a car purchase, deals should be done on more comfy chairs and more private. They get a "Fair" on Price because they didn't look like they gave me the bottom line, car dealers never do ;-) More

Great Customer Service We arrived late on a Friday evening and Jeff (salesman) took us on in and actually sold us a car that evening. Darius in Finance was excellent and wi We arrived late on a Friday evening and Jeff (salesman) took us on in and actually sold us a car that evening. Darius in Finance was excellent and willing to stay also to get a car sold to us! More

"#1 Best Car Buying Experience- Ever!!! Let me first start by saying in my past years I have had some terrible experiences with vehicle purchasing- I have always felt car dealer Let me first start by saying in my past years I have had some terrible experiences with vehicle purchasing- I have always felt car dealerships and salesman always told you anything to get you to buy from them - not ever really caring of your particular situation. I recently was involved in a wreck and needed to replace my vehicle. I traveled all over the area- Asheville, Hendersonville, Morganton, Valdese, Lenoir, Wilkesboro, Charlotte, Conover, Taylorsville and Hickory - looking for a vehicle - because my car was totaled in the wreck. The Mitsubishi/Saturn dealership where I bought my new Saturn that was totaled was my first thought.. I was very disappointed in the dealership and the salesman that represented them because after I told them I was looking for a used vehicle they quickly became uninterested, I have a stack of business cards from the different salesmen that I spoke to. There was only two locations that the manager even came out to speak to me. When I stopped by to check with Crossroads- I was greeted by Wesley Starnes- he was absolutely great- sincere, very caring, friendly down to earth person that I quickly felt at ease with and made a connection immediately. It was almost closing time but he took the time to point out several vehicles I might be interested in. He was very knowledgeable about everything I asked. Because of his great service and my interest in the vehicles he suggested I went back the next day to test drive and check out my options. I was greeted the same - went out on a test drive - and had the pleasure of meeting the general manager Phil Yaeger which Phil ...went above and beyond - any one I had met over the past 16 days of my vehicle search. Needless to say I went with one of the vehicles Wesley helped me with and I feel like a got a great deal. - I am so very impressed with my experience at Crossroads Hickory- I feel like I have a new home now- and will be bringing all my business to them. That is the very first time in my history of having purchased vehicles for myself and my family members that I can say that about a car dealership- and I wanted to make sure Nissan knew what a great representative to the product they have here in Hickory, NC , and anyone that may be looking for a vehicle new or used they need to check Crossroads Nissan out. I have already told my family , friends and work contacts about Crossroads- Phil and Wesley... and hope they will check them out when ready to purchase a vehicle. Thanks again- I love my Rogue. !!! More

friendly environment Everyone was really nice . I would like to thank Russell Taylor for his hard work in helping me get a car. He was very professional. Everyone was really nice . I would like to thank Russell Taylor for his hard work in helping me get a car. He was very professional. More

back to reliability I needed to update my standby transportation from the gas guzzling 1995 full sized Chevy pickup. The Frontier sized truck looked to be the best for o I needed to update my standby transportation from the gas guzzling 1995 full sized Chevy pickup. The Frontier sized truck looked to be the best for our needs. I've had two Nissan pickups in the past and drove them over 13 years each. Nissan builds a quality product at a more reasonable price compared to their competition. The 'new' features on our purchase truely amazed me with the comfort and safety mindedness. I look forward to many happy years driving our 2014 Pro 4x and expect nothing less than what I've experienced with our past two Nissan trucks. The staff were always courtious and friendly, even the one's we were not dealing with. Thanks for a smooth sales transaction (except for the price haggle game). We traded in the past with Saturn on four different vehicles and they simply lay out 'their' price and by that, eliminate the 'game' of price haggling. If you are ok with their price, you continue, if not, you simply look at other models or go to other dealerships. By this method, we would have been more satisfied with the process. More

3rd car is the charm! I just purchased my 3rd Nissan Altima at Crossroads Nissan of Hickory! I love my new 2015 Altima! As soon as I arrived I was treated very kindly! The I just purchased my 3rd Nissan Altima at Crossroads Nissan of Hickory! I love my new 2015 Altima! As soon as I arrived I was treated very kindly! They take the time to make sure that you are happy with your decision and you are not pressured to make a deal. My salesman was Wesley Starnes! I asked for him because he sold me my first Altima and he did a great job! I really trust his honest! Everyone is there to serve you with a friendly smile! I am proud to be a part of the Nissan Family! Thank you Wesley and all the staff at Crossroads Nissan of Hickory! More

Budget I was looking for a new car that would fit in my budget. I know my monthly budget was tight for a new car. Thanks to Jeff Ford and Nissan, I was able I was looking for a new car that would fit in my budget. I know my monthly budget was tight for a new car. Thanks to Jeff Ford and Nissan, I was able to afford a new car within my budget. More

Working with Wesley We had a very positive experience working with Wesley and coming up with a deal that we were happy with. My husband found the car on-line and we were We had a very positive experience working with Wesley and coming up with a deal that we were happy with. My husband found the car on-line and we were so glad to go home with the 2014 Nissan Cube, since we had driven from Cary! We also appreciated that you are dog friendly dealership. We didn't want to leave our rescue husky alone all day and I think she was a perfect lady and very patient with all of us! We owe appreciation also to Jeannette for taking good care of Luna while we were out for our test drive. It was a long day but worth every minute - I love my new Cube!! More

Found what I was looking for Brett Martin helped me find the car I purchased. To me he went the extra mile will recommend him to my friends.Visited other dealerships that day was Brett Martin helped me find the car I purchased. To me he went the extra mile will recommend him to my friends.Visited other dealerships that day was not treated as good as Crossroads More