Modern Subaru of Boone

They seem dishonest to me. I do not trust them. Service Rep was lousy. I called and called to check the status but would only return my call days later, at his leisure. They replaced and sneaked a brake ca Rep was lousy. I called and called to check the status but would only return my call days later, at his leisure. They replaced and sneaked a brake caliper into my invoice. I had replaced that caliper one year prior so I know that it did not need to be replaced. I did not notice until I had the car at home for a few days. Furthermore, I had my head rebuilt three years ago with a new head gasket. They called to tell me that my head gasket was leaking and it sure is, now. I am not sure but I suspect that someone in the shop jammed a flat-head screwdriver into it and damaged it on purpose. It was not leaking when I took it in. I know the caliper was a sneak job. I cannot be so sure about the head gasket but the caliper leads me to question the character of this whole Modern outfit. Never will I do business with Modern Subaru, Toyota, or other Modern own dealership. More

My car was totaled and I had to find a new one. Modern was great through the whole process. Couldn't sake for better service, proud to know these guys. was great through the whole process. Couldn't sake for better service, proud to know these guys. More

We initially inquired several Subaru dealerships via an online car shopping network using "certified" low price dealers dealers. We had three quick inquiries and two quotes based on our wish list. Each o online car shopping network using "certified" low price dealers dealers. We had three quick inquiries and two quotes based on our wish list. Each of the dealers were a minimum two hour plus driveaway and one was almost three. We decided to visit Modern Subaru in Boone since it's only a one hour drive. Out intent was to test drive an Outback and look one over and then get back with the other "certified" dealers several hours away. Modern had some nice in house incentives if we decided to buy in the next few days. They had what we wanted and they gave us an "out the door" price. We went home and compared it with the other quotes and we were happy with Moderns offer despite the guarantee lowest price from the others. Moderns price was not only lower, one by almost $1,000, but their fees were less, their invoice was less and the one installed item we wanted was much less and all with less driving for us. I contacted the original dealers and thanked them for their help and told them we were buying from Modern instead. Never heard back from two of them but one emailed back with a very sarcastic comment about our purchase from Modern. We now own a 2014 Outback and hope to have many years of safe and fun driving. PS: Those on site car buying sites are a joke! More

Negotiated a price for a new car. Had everything locked in. Get to the dealership and speak to the sales rep who disturbingly claimed that the paperwork would be handled by the sales manager. The sales m in. Get to the dealership and speak to the sales rep who disturbingly claimed that the paperwork would be handled by the sales manager. The sales manager grabbed the paperwork from the sales rep and rudely walked off. He was extremely RUDE. He then came back and only wanted to give the MSRP for the car not the price we had agreed on. He did funny math to make the numbers look like they matched the price we had agree on but they did not. The price he tried to give matched up exactly with the MSRP not the negotiated agreed upon price. He was unwilling to negotiate or to honor the price quoted. He kept saying he had to talk to someone else but that guy was unavailable. Well why make a deal in the first place if you aren't going to honor it? So disgusted with this experience that we are looking at other car manufacturers. More

I called about an outback showing online. Initially seemed friendly enough. I verified they would be open until 7. I drove an hour after work to talk to them. Arrived just after 6. Place was deserted. seemed friendly enough. I verified they would be open until 7. I drove an hour after work to talk to them. Arrived just after 6. Place was deserted. No one was there. I called the next day, spoke to same lady. She did not remember me from 2 days ago. She had to ask someone else if they had closed early the day before. They had because of snow. It wasn't too bad, otherwise I wouldn't have gone. Here attitude was very underwhelming. Wasn't very apologetic. They definitely have lost a sale. More

Absolutely awful experience. And this wasn't the first time. Gave them a chance months ago, did not go well, from pushy internet sales to lack of knowledge on salesman's part. Gave them another chance a time. Gave them a chance months ago, did not go well, from pushy internet sales to lack of knowledge on salesman's part. Gave them another chance about 3 weeks ago, salesman didn't know the product he was selling, tried to push a vehicle I didn't want just because they had it on the lot, and then manager was overly pushy and RUDE regarding pricing and finding a vehicle to match my description. Needless to say, I purchased my new Subaru elsewhere. I can only speak for Sales Staff, but I would not send any enemy to their dealership. I have heard good things about their Service Dept, but have no personal experience with them... More