Mohawk Honda - Service Center

Travis is an amazing person. Professional, sincere and dedicated. He is relentless and indefatigable in getting you the vehicle you want at the most competitive price. Today it Professional, sincere and dedicated. He is relentless and indefatigable in getting you the vehicle you want at the most competitive price. Today it is so hard to trust anyone but you can trust Travis. This man went above and beyond to get me the Jeep of my dreams!! More

Very honest and friendly, they go the extra mile to help you. Have bought multiple cars there. THEY ARE PET FRIENDLY TOO! you. Have bought multiple cars there. THEY ARE PET FRIENDLY TOO! More

The service I received from John Higgins was nothing short of stellar. He was able to address both my problem and my many questions. He was able to get me in for an appointment quickly and my drop off a short of stellar. He was able to address both my problem and my many questions. He was able to get me in for an appointment quickly and my drop off and pick up service was amazing. I highly recommend this dealer for both sales and service to my friends!! More

Was assisted by Ashley today for a walk-in NYS inspection. She called me after their complementary multipoint inspection and walked me through everything. Loved that nothing was "sold" to me. They inspection. She called me after their complementary multipoint inspection and walked me through everything. Loved that nothing was "sold" to me. They even were able to work with me on pricing for a rear rotor replacement when I expressed that I had a budget to meet. Great experience. Will definitely return for all future service needs. More

After two trips to trips to the service center for warranty work on my 2019 Dodge Van we bought in 2020. The transmission had to be replaced. My new service advisor John Higgins (senior advisor) a warranty work on my 2019 Dodge Van we bought in 2020. The transmission had to be replaced. My new service advisor John Higgins (senior advisor) and his Technician John B. were absolutely fantastic in diagnosing the problem and ensuring that all the work was covered under warranty. John Higgins and .John B. the Technician is very professional and did an excellent repair explanation.. Those two deserve public recognition for a great experience. I was referred my Your Employee Scott Risley and his Mother who speak nothing but great things about John Higgins in resolving problems and completing things in a most Expeditious way.... More

They did great from start to finish. Kern did great finding a nice car that i could afford and was nicer and newer than what I was in. Justin was great with the papers and the warranty Kern did great finding a nice car that i could afford and was nicer and newer than what I was in. Justin was great with the papers and the warranty and Todd was great going over and getting me accustomed to my new car. They were all great as a team and making me feel like a part of it all. More

All the times I have had to bring my car in for service, I have had the best service experience I have ever had at any dealership. I have had the pleasure of dealing with good, honest, genuine, friendly ded I have had the best service experience I have ever had at any dealership. I have had the pleasure of dealing with good, honest, genuine, friendly dedicated individuals who go above and beyond to make sure the customer is happy. They are reasonable to deal with on every level. I will be returning many times for services that I need. Thank you so much for taking such great care of me and my car More

Douglas Glass handled servicing of my 2021 Civic so well. Gave me updates so I managed my wait time. And worked on the 4 items I needed addressed. And when he went on break had my favorite John Higgins finis Gave me updates so I managed my wait time. And worked on the 4 items I needed addressed. And when he went on break had my favorite John Higgins finish the service, close out. Team is awesome! Mohawk Honda best dealer for me! More

I am rating Mohawk Honda as excellent in their recent servicing of my Honda CRV. I especially thank Ashley Dobbs, Service Advisor, who was professional, helpful, and knowledgeable in explaining work to servicing of my Honda CRV. I especially thank Ashley Dobbs, Service Advisor, who was professional, helpful, and knowledgeable in explaining work to be done. I appreciated her thoroughness and kindness. More

I live in Bloomfield NJ and was in Schenectady yesterday (12/23) visiting family. I had just left for Syracuse for work when part of my drive train/axle broke. I was 170 miles from home 2 days from Christma (12/23) visiting family. I had just left for Syracuse for work when part of my drive train/axle broke. I was 170 miles from home 2 days from Christmas and my car (2013 Fit) was completely non functional. My cousin and I researched the part that broke and realized that there was a recall order for it that I had never seen/heard of. We immediately called the closest dealership which was Mohawk Honda and explained the situation, and I was told that there was a good chance that my car would even be looked at until Monday but if I got it there asap they would do what they could. We arrived at 3:00, explained the situation and was told “no problem, that’s a covered recall repair so it won’t cost you anything. Do you want to wait for it or have us call you in a couple hours when it’s ready?” My mouth fell open in amazement. We left at 3:30 and sure enough at 5:30 we got the call that the car was ready. By 6 I was on the road and home by 8:30, and outcome I never would have believed a few hours before. Everyone at Mohawk that I dealt with (unfortunately I can’t remember their names) was incredibly nice and professional, particularly on a day when everyone just wanted to get home. There was immediate acceptance of this being a covered repair with zero pushback, and there was no pressure to do any other work. I can safely say this was the best interaction with a dealership service center I’ve ever had and only wish I lived closer. 5 stars all the way More