Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mohegan Lake Volkswagen - Service Center
Mohegan Lake, NY
47 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
47 Reviews of Mohegan Lake Volkswagen - Service Center
Sort by
November 14, 2020
Everything from start to finish was simple. Scott and his team in the service department were efficient, professional and courteous. I have nothing but great things to say about them! team in the service department were efficient, professional and courteous. I have nothing but great things to say about them! More
by Kellyc
Employees Worked With
Scott Bender
Helpful February 04, 2020
I recently set up a 40,000 mile service w/ State Inspection for Feb 24, 2020....I was advised the service would take approx 5 hours. I then requested a loaner since I had a meeting later that mornin Inspection for Feb 24, 2020....I was advised the service would take approx 5 hours. I then requested a loaner since I had a meeting later that morning and was advised since I did not purchase my vehicle from Mohegan Lake Volkswagen, I am not entitled to a Loaner...I told the Loaner person that since buying my VW Beetle, I have always had them as my dealer to service my car for every 5000 mile service...plus recalls...she said that did not matter...she said if you did not purchase from us..we can not accommodate you..I have since CANCELED my service appointment... More
by harleypi912
Employees Worked With
Loaner dept
April 05, 2019
VW Service and tire replacement Greg over at Mohegan Lake Audi/Volkswagen service helped me out big time and the service was quick and painless. I'm on my 3rd car from this dealersh Greg over at Mohegan Lake Audi/Volkswagen service helped me out big time and the service was quick and painless. I'm on my 3rd car from this dealership and they are always great!! More
by LGeno
Employees Worked With
Greg Battista
August 20, 2018
Service does not go the extra mile to keep customers happy. Provided the service we asked for but nothing more. Took me 2 HOURS of waiting for a 20,000 service with no issues on the car. Compared to our deale Provided the service we asked for but nothing more. Took me 2 HOURS of waiting for a 20,000 service with no issues on the car. Compared to our dealer in Naples Florida these guys do nothing to keep your loyalty. Naples VW gives you a loaner car when you bring your car in for service free of charge and the car was returned unwashed and not vacuumed!!! Are you kidding me??? And they are rated the BEST dealership in NY, REALLY??? Give me a break! NY must have some pretty sucky VW dealerships if these guys are the best!!! Only recommended them because it's the only game in town... More
by Campanelli49
Employees Worked With
dayle thomas
September 20, 2016
Poor customer service Started from day one we picked car up till today bc they want too blame after market HID headlights for a tail light issue after the lights been in th Started from day one we picked car up till today bc they want too blame after market HID headlights for a tail light issue after the lights been in there for over a yr and a half will never buy another car from them again and we also had a scuffed driver seat and didnt want too make right on either 2015 jetta More
by Charlie
Employees Worked With
I didnt see his picture
November 25, 2014
Piece of Junk brand new 2009 routan. I bought a Routan from Mohegan lake Volkswagan. I start to have problem after a month I even about an extended warranty for $1200. I start having I bought a Routan from Mohegan lake Volkswagan. I start to have problem after a month I even about an extended warranty for $1200. I start having a problem with Van after a month and half. Van roof start licking, Break and Router were done within year and half. I have change Battery 3 times within 6 years. They always charge arms and leg for service. Always come out with excuses that part or condition is not covered. The $ 1200 I paid for extended warranty no one knows at dealership what I that warranty covers. I drove that car only 50,000 mile in 6 years. Problem I am getting with this like my car have over 100,000 miles. Volks wagon doesn’t stand behind their warranties. I would highly recommend not to go this place unless you want to dump your money intentionally in Garbage More
by ankit500
Employees Worked With
October 04, 2014
Excellent experience with service management! Though I did not purchase my 2009 Jetta TDI from Mohegan Lake VW, I have been servicing it there almost from the beginning of my ownership. I want to Though I did not purchase my 2009 Jetta TDI from Mohegan Lake VW, I have been servicing it there almost from the beginning of my ownership. I want to commend Scott Bender and his team for their outstanding customer service. They excel in every category in my book. If anything has "sold" me on this dealership for a future VW/Audi purchase, it has been their excellent commitment to customer service...and honesty! More
by Allen Abramson
Employees Worked With
Scott Bender
