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Molle Toyota

Kansas City, MO

4.7
4,776 Reviews

601 West 103rd Street

Kansas City, MO

64114

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Showing 4,776 reviews

January 10, 2021

They are always fast, curteous & thorough when I take my car in for its scheduled maintenance. The wait is very short, safe & comfortable. Always go early in morning so easy in and out. More

by DNIXON02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sutherland
Jan 11, 2021 -

Molle Toyota responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

January 10, 2021

Process was good. But when buying a car it helps for Process was good. But when buying a car it helps for amenities to be offered, water, coffee ? Especially after two hours. New car final cleaning ? More

by DAVELOPEZKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Gooden, Bill Herder, Nate Morris
Jan 11, 2021 -

Molle Toyota responded

Thank you for your feedback. We apologize for your experience. We do offer bottled water, it's located in the showroom area. As far as coffee, unfortunately the machine is temporarily shut down due to covid. We appreciate you sharing your experience and hope you are enjoying your new Toyota! Take care.

Jan 11, 2021 -

DAVELOPEZKC responded

So let me start by saying this reply comes off as defensive. It didn’t apologize for the situation nor acknowledge the experience. If such things were available , as a host the minute offering of things like that goes a long way. My reply is to assist you going future to better the customer experience.

Jan 11, 2021 -

Molle Toyota responded

My apologies, I didn't mean for my reply to come across as defensive. Your feedback is very important to us. We will make sure in the future to be more attentive to the customers needs. We look forward to providing an improved experience on your next visit. Best wishes.

January 09, 2021

I had my car service for I have had it for 6 months. I I had my car service for I have had it for 6 months. I received a dink in the driver's side door, so I reported it to the person that wrote up my b More

by CHILI66062
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Seaman, Steve Hennecke, Rick Gannon, John Sanson, Monty Knight, Rick Laffoon
Jan 11, 2021 -

Molle Toyota responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our service manager has reached out twice and left a message both times. I noticed you have listed/rated several employees from different departments on this review. Monty and Jim are not in new/used sales or service. Could this be a mistake, please reach out so we can look further into this. We hope to hear from you soon.

Jan 12, 2021 -

CHILI66062 responded

No one has called me or left me a message. Monty & Jim must be managers, because on the survey it showed 3 managers, but no department. So I have no problem taking Monty & Jim off the review. But again no one has called or left me a message. My phone # is 913-633-4168, they have my wife's # on the invoice and she did not say that anyone called or left her a message.

Jan 13, 2021 -

Molle Toyota responded

Thank you for reaching back out. I will certainty pass this message along to our service manager Jordan Darby. Thank you for removing some of the employees that were rated in this review. The low ratings effect their individual scores for our dealership. We strive to provide each guest with top notch customer service and we truly apologize that you did not get that.

January 09, 2021

Service was good, people friendly, they forgot to attach my temporary tag before i left, and had to mail it to me as i live two and a half hours away. More

by N.SEXTON66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Skaggs, Darnell Johnson
Jan 11, 2021 -

Molle Toyota responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 08, 2021

Brandon Holsburg is the best service advisor I have been fortunate to work with! I followed him from Hendrick to Molle. He is always courteous, helpful and prompt. More

by BRIANFROOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
Jan 11, 2021 -

Molle Toyota responded

Thank you so much for your service visit. We really appreciate the positive review about Brandon. We look forward to seeing you again soon.

January 08, 2021

Don is the best you have and the main reason I've stayed with Molle so many years. He has supported my claims when others were saying not our problem. Eventually management change and I was appropriately More

by fredschoell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Pelzer
Jan 11, 2021 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Don. We look forward to seeing you again soon.

January 07, 2021

Brandon in the Service department was very efficient and helpful. I needed a new tire on my 2 week old Rav 4. The tire was ordered and arrived on a day. More

by JANMANNY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Holsburg
Jan 07, 2021 -

Molle Toyota responded

Thank you so much for your service visit. We appreciate the positive review about Brandon. We look forward to seeing you again soon.

January 04, 2021

We had been doing research online and new we wanted a really low mileage used Camry SE. Wes held the door open for us as we entered and started the conversation. Wes clarified what we were looking for More

by CHRISCUNNINGHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Herder, Wes Browning
Jan 04, 2021 -

Molle Toyota responded

Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit!

January 04, 2021

Great overall experience. The salesman I dealt with Great overall experience. The salesman I dealt with (Ray) made the experience great. Ray offered to help me get the new vehicle to my house, and More

by ZURK76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Brentlinger
Jan 04, 2021 -

Molle Toyota responded

We are thrilled Ray was able to give you the best car buying experience possible. Please don't hesitate to reach out if you need anything in the future and welcome to our Molle Toyota family!

January 04, 2021

I purchased my car here and have had it serviced here for 6 years. Most of the time I have had excellent service. My appointments meet my time expectations. More

by VIRGINIABATTAGLIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Pelzer, Tim Sutherland, Jay Beach, Rick Laffoon, Jason Murray
Jan 04, 2021 -

Molle Toyota responded

Thank you for your positive feedback!

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