Momentum BMW MINI

Run Around First experience with service department was a very poor experience. I do not feel the tech knew what he was doing nor did supervision follow-up on co First experience with service department was a very poor experience. I do not feel the tech knew what he was doing nor did supervision follow-up on concerns. Paid for a new cowl that looks like it was pulled from another vehicle and put on mine. They prefer you pay online and pick your car up as to avoid dealing with you. Dropped my car off for service due to check engine light (May 2nd)......few warranty/recall parts later, I pick it up to engine noise (May 7th). Dropped it back off May 8th so the tech could look back over the car which they kept till May 13th. To this day I still do not know what the issue was because cant get anyone except the service advisor to speak with you. This wasn't just warranty/recall work because while their I did have them change a few things so its not like they didnt make any money....... More

Momentum BMW is a well stocked dealership! I was greeted by one of the finest salesman there, Mr. Curtis Josey! Thanks Curtis for the experience! by one of the finest salesman there, Mr. Curtis Josey! Thanks Curtis for the experience! More

I've had a really dissapointing experience at what should be one of the premier dealerships in Houston. I am not big on negotiations, so I was clear from the very begining that I will be shopping around for be one of the premier dealerships in Houston. I am not big on negotiations, so I was clear from the very begining that I will be shopping around for my car and provided the exact specs I wanted. They refused to give me a quote because they didn't want to be undercut. I get that this may be the way the do business and that is ok with me. I decided to go with Momentum BMW in Katy because they offered me a quote and came to a price I was comfortable with. The original salesman from this location Donald called and informed us that they will not release the car to the Katy dealership thus making the sale a longer process for us. We are busy professionals that don't get a lot of off days together. He asked us to come in and offered to make it worth our time. Turns out they did not have the car we were looking at. They used a shady tactic to get us in the door. Donald decided to bring his manager Jered into the mix, but this is where things really started going down hill. Jered (who by the way would not give us his best quote when first asked) spoke to us in the most condescending tone about what time value is and what we think he should do for us considering we are going back and forth. I had to stop his tirade and explain the situation and how his attitude was inappropriate. In short. They tried to steal a sale from their sister store using shady tactics, and when they didn't have the intended car proceeded to insult us for wasting their time. What a bunch of unprofessional jerks! More

True professional...SCAM ARTISTS. Ought to be reported to the state or whatever bureau oversees car sales. They will sell you a used car at original price of the vehicle. So if the car Ought to be reported to the state or whatever bureau oversees car sales. They will sell you a used car at original price of the vehicle. So if the car is advertised at $15K, you can be xxxx sure they'll turn it into $30K. It could easily be past the point of gently used and they'll try to sell you a new car price. Don't go here. Not sure about their New Car facility or sales team...but Sewell, which sells luxury and European cars, didn't even treat me this way and that's where I should have gone in the first place. Sewell shows that you can still earn profit, train employees to be honest and treat customers fairly. THE ABSOLUTE WORST BUYING EXPERIENCE EVER. More

Worst dealership in customer service You can’t negotiate on the price of the vehicle so they say. Fine. You go ahead and accept their price. Then you go through the finance. They tell you You can’t negotiate on the price of the vehicle so they say. Fine. You go ahead and accept their price. Then you go through the finance. They tell you the terms of the finance. You don’t like it but they say that’s the best they can do. You agree. But when you go in to finalize, they change the terms on you by almost doubling your interest rate. They won’t explain why. Please be aware of the bait and switch. More

TERRIBLE CUSTOMER SERVICE & poorly trained advisors! I paid over $500 to have them order a new key for me after mine was stolen & program it for me. Literally 3 hours after getting my car back it starts I paid over $500 to have them order a new key for me after mine was stolen & program it for me. Literally 3 hours after getting my car back it starts going haywire. My car was shutting completely off while at stop lights, going backwards in the driveway, rattling & shaking and the service engine came on for the first time. I called the service advisors & they had the nerve to tell me that couldn’t have anything to do with the key. EVEN corporate immediately agreed that the new key was the problem & needed to be reprogrammed. The fact that they actually don’t know that programming a key incorrectly can throw all the sensors off, baffles me. I feel taken advantage of and not taken seriously. My car won’t move at all now. My car was not brought to them this way so it should be returned to me in this condition. Absolutely poor customer service & I will not recommend that ANYONE waste their hard earned money here. More

Totally try to rip you off when you return your lease. Having leased a car before, we're well aware of the expectation that it not have anything beyond "normal wear and tear." This is the 3rd BMW we hav Having leased a car before, we're well aware of the expectation that it not have anything beyond "normal wear and tear." This is the 3rd BMW we have purchased or leased from this dealership and they claim there is $3550 of excessive damage to the car that we should pay to return the vehicle. I showed the car to our friends and they agree that they've returned rental cars with more than the bare superficial scratches that are on the car. Never ever going back to this dealership again. Friends have had similar experiences as we've found out. Best advice: stay away! More

Joe Fuentes Service Department terrible guest service Joe Fuentes from the Service Department sends out a multi point inspection of the list of recommended repairs and maintenance to my 2011 BMW at 10:11 Joe Fuentes from the Service Department sends out a multi point inspection of the list of recommended repairs and maintenance to my 2011 BMW at 10:11 am on 4/12/2019 to my wife, which then she forwards it to me at 10:16 a.m. She ask me to call and make sure that's all they are doing was the oil change and vehicle check. I look it over and call him at 10:31 am and tell Joe Fuentes I just needed my oil changed. He proceeds to tell me that's not what my wife said and they had performed additional service to the fuel. I said she the one that told me to call and ensure you only do the oil change and inspection. Joe Fuentes said no that's not true, basically calling my wife a liar. Then he told me after sending my wife the inspection for repairs at 10:11 am and I call him at 10:31 am that the work was complete and there is nothing i can do about it. His words were its not like I can undo the work. How on earth can you perform the work within a matter of 20 minutes that is impossible. Joe Fuentes is very unprofessional and disrespectful. I've been a costumer for over 10 years but not any more. More

First class dealership We recently leased a new X3 with Tom Herald. Tom was great to work and made the entire leasing experience easy and enjoyable. Tom was very responsiv We recently leased a new X3 with Tom Herald. Tom was great to work and made the entire leasing experience easy and enjoyable. Tom was very responsive with all our questions before we showed up to the dealership and when there he helped get our new car as quickly as possible. I highly recommend anyone wanting to buy or lease a BMW to work with Tom Herald. Everyone at Momentum was friendly and helpful during our entire leasing experience. And a big thank you to Lauderdale for helping us complete all the financing paperwork! Lauderdale was equally helpful and got us through all the complicated paperwork as fast as is possible with all that needs to be done. Thanks to everyone at Momentum BMW! We are loving our new X3! More

Unprofessional,sloppy maintenance with no attention to detai Brought my 2017 330i to this dealership on 13 December 2018 for an issue with no sound from rear speakers they stated that control module was bad I wa Brought my 2017 330i to this dealership on 13 December 2018 for an issue with no sound from rear speakers they stated that control module was bad I was constantly inquiring about my vehicle status and was told several reasons why my vehicle was not ready. I finally got my vehicle back on Friday 21st. My vehicle was kept 13-21 December. After I left I found my Connectdrive app would not communicate with my vehicle unable to send commands also saw that the rear left window seal was hanging out not installed properly and fasteners for the trunk lining not reinstalled after they tore my new vehicle apart. I took it back a second time on 24 December and they kept it until the 28 December I am still getting an indication of my doors being unlocked and left front window down on my app when in fact my vehicle is locked with window up.My point in this review is that my vehicle was kept all this time and untop of this they still did not repair my vehicle correctly ei.. app issues and tore my car apart and did not have the common courtesy to put it back together properly. I have had issues in the past with this same dealership and I was warned by other people not to have maintenance done there, the only reason I continued was because of Phillip the service Manager who never BS me and always went out of his way to correct the problems but as of last week he no longer works there. The service Advisors are limited to what they can do so I am pointing the finger directly at upper Management because you lead from the Top on down. My experience with Momentum is that they care about nothing but selling you their cars. Their Track record speaks for Itself I am livid about them taking my New vehicle kept in immaculate condition tearing it apart for repairs and caring less about the condition they leave it in I was warned by people I know and have seen many complaints. I understand that things happen but this is different they completely disregard the customer and obviously there more interested in quantity not quality which is a big disappointment. Owners of BMW’s pay a premium for maintenance for the Technicians to behave like shade tree mechanics. Unacceptable, my advice is yes they are a large dealership with a large selection but if you buy find another dealership to service your vehicle you will be better off and in my years of dealing with car dealerships I can honestly say this has been one of the worse I have experienced. Looking forward to changing who I due business with different dealership! More