Momentum BMW MINI

Excellent Customer Service I wanted to let someone know about the exceptional customer service I received over the years from one of your Client Advisors. James I wanted to let someone know about the exceptional customer service I received over the years from one of your Client Advisors. James Watkins of Momentum BMW Southwest in Houston Texas has been exceptional through the years. Through family and friends we have purchased 5 cars from him. When I was ready to trade in the BMW I purchased from him in 2012 I didn’t hesitate to call him to help me with my recent trade in. He found a great deal for me and I am very happy with my new purchase. James has called to check on my purchase and follow up to ensure everything is working smoothly. He has been more than just a salesman he has been family. My Dad first purchased a car from him years ago and was also a repeat customer. When my Dad past away James reached out to me to offer condolences and that meant a lot. As a person that works in customer service and sales I have to say that James exhibits exactly what EVERY salesman should be. James is more than an advisor, He is family. I referred a friend to buy a car from James and they gave rave reviews on how excellent he treated them. Thank you More

DANGEROUS CAR I bought a new BMW 3 series. I've had it for two years. The car has failed and/or malfunctioned on the road while driving it in the last two years. I bought a new BMW 3 series. I've had it for two years. The car has failed and/or malfunctioned on the road while driving it in the last two years. The service center keeps trying to fix it but it is dangerous to drive on the road. I keep telling them it's not safe and to replace the vehicle or release me from it. No one has honored my request at sales or service. I haven't heard from anyone at momentum BMW. More

Momentum is a Scam for pricing I've seen the same BMW car in Jaguar and BMW Momentum advertised at different prices. They post it and reduce price and when they don't get a buy they I've seen the same BMW car in Jaguar and BMW Momentum advertised at different prices. They post it and reduce price and when they don't get a buy they move it to the other dealer and advertise it at higher price. I think they are fishing for new car buyers that are not following their way of operations. I am sure they do the same with other cars. More

Super Frustrated with Pre-Owned Sales Staff Super frustrated with Pre-Owned sales staff. I spent a couple of weeks trying to get them to budge off their advertised price on a 2014 MCS. In store Super frustrated with Pre-Owned sales staff. I spent a couple of weeks trying to get them to budge off their advertised price on a 2014 MCS. In store a couple of times and multiple phone calls. Via phone, sales guy said that the manager (Lee) would come down a few hundred $$ but when I showed up in person, I was told that he said "there's no record of that number". I had to walk away in disgust over that tactic. I think I'll try my luck at Woodlands from now on. More

be careful I bought a 2015 new mini paceman from them last week. here are some thoughts I'd like to share with everyone and hopefully can provide you guys some o I bought a 2015 new mini paceman from them last week. here are some thoughts I'd like to share with everyone and hopefully can provide you guys some objective insight about this place. Read the following CAREFULLY before you go there. It's a really convenient and nice place, they have a wild selection of cars. the entire purchasing experience was fair, it was not bad but certainly not excellent. I've been always trusting that MINI has one of the best customer services, however I was disappointed by the quality of the service they provide. we've been their three times, and no one, yes no one had ever asked if we need water, i know this is a tiny thing but that's something your customer would be expecting, because you are a MINI dealer we were doing financing, my credit score has been around 750ish, when they run my credit report, the result was 712, okay fine, I understand lowering my credit score can increase the APR, and therefore, making extra money. Later on the finance person came, he told me that the APR would be 5.9%, I was like, whoa, seriously dude, almost 6% APR. I told them, very politely, that I decide not to choose their finance plan but I will go to my bank instead, when the finance guy heard it, he seems really really pissed off and impatient. He asked what banks I have accounts with, and he said he can do finance with them too, he was really pushy, and of course I won't listen to what he offered. secondly, when I read the purchase summary from them, they have added some packages and options I don't need without my permission and without notifying me. When I asked them, they told me that those packages were added "by default". At this point you probably see what's going on. If I didn't read the purchase summary, I probably had paid about extra 1000 dollars to them. This is not how you do business and how you treat your customers One day later, I talked to chase bank and I got 2.4% APR auto loan, which is really good. I've bought the cashiers check to them and everything seems going well. After I made my deposit and signing all the paper works, they handed my a paper, explaining that this vehicle has suffered some hail damage and it has been fixed. I'm buying a NEW CAR. Is a car which has suffered hail damage a new car? xxxx no. Here's what they are smart about. They won't tell you the hail damage until you have made your deposit. this is how they make money. They have been emphasizing that this is a really nice deal, so they can not reduce the price anymore. Think about it. a good deal is different from lying to your customer and hide the fact that the car has had some hail damage until your customer made his deposit. If you are the owner of this place, I hope you can see this, I know dealership need to make money, but treating your customer without trustworthiness simply will make your customer spreading the words and hurt your business. Some of your employee really need to learn how to be polite and respectful to your customers. More

Excellent Purchase Experience I just purchased a new 2016 BMW X3 from Momentum BMW. I worked with Tom Herald, Internet Sales Manager. Tom was a pleasure to work with. He was pro I just purchased a new 2016 BMW X3 from Momentum BMW. I worked with Tom Herald, Internet Sales Manager. Tom was a pleasure to work with. He was professional, friendly and helped me locate the car with options I was looking for. I previously purchased a 2014 BMW from Tom. It was such a pleasant experience, I contacted him again to purchase my 2016 X3. I visited with Tom on numerous occasions to test drive various cars before selecting the X3. Tom helped me look for certified pre-owned cars and compared them to new car options before I decided on the new 2016. He was able to locate the exact car with the specific color and options I wanted and had it shipped from another out of town location to Houston for me. Tom was diligent in following up with me before and after my purchase. Tom definitely exceeds my expectations. I highly recommend Tom and Momentum BMW for next purchase. I continue to recommend him to all my family and friends. More

Best experience I ever had I was looking and researching all kinds of cars to purchase the right car from the right dealership I bought my first BMW at Momentum pre-owned from R I was looking and researching all kinds of cars to purchase the right car from the right dealership I bought my first BMW at Momentum pre-owned from Robery Cleary. He was outstanding and very knowledgeable and helped us on decide which was the best package for us. When we brought our car in for service we found another outstanding serviceman named Alex Hinojosa who really went out of his way to give us the best possible service you could ask for. They have both made follow-up calls to make sure we are totally satisfied and always tell us if there is anything else they could do for us don't hesitate to pick up the phone and call them. I came in again ready to purchase an Audi and actually drove out with our 2nd BMW. Keep up the excellence work Alex & Robert!! I highly recommend you to my family and friends because customer service is everything More

Terrible Dealership This dealership has incompetent mechanics and a general manager who accepts no customer service. They make no attempt to contact the customer and crea This dealership has incompetent mechanics and a general manager who accepts no customer service. They make no attempt to contact the customer and created additional mechanical issues after attempting to repair my automobile. The general manager is a politician who doesn't care whatsoever about the consumer. More

Caprisha Farr About three weeks ago I had the pleasure of working with Caprishia Farr at Momentum BMW. This is the third BMW that Ms. Farr has put sold me. I have About three weeks ago I had the pleasure of working with Caprishia Farr at Momentum BMW. This is the third BMW that Ms. Farr has put sold me. I have always been impressed with her customer service skills and her knowledge about BMW and her ability to put me at ease because purchasing a new vehicle is generally a stressful process for me. This time around, Ms. Farr has received a promotion, (not surprised) and she told me that I would be working with her partner. At first I was a little leary but David Chu quickly put me at ease and he too was great to work with !!!! Kudos goes to the BMW genius that walked me through everything on the vehicle and he even gave me his cell number in case I had questions. More

bad title I purchase a used mini from momentum mini, a year later I don't have a valid title, a year is more than enough time to correct this issue, but they I purchase a used mini from momentum mini, a year later I don't have a valid title, a year is more than enough time to correct this issue, but they are not motivated to correct the problem since the have their money, they don't return phone calls & only give you the run around, I now have a car I can't drive because it needs a new registration & I can't do that until the title issue is resolved, do not buy a car from this dealer, check the Houston bbb, they have 26 out standing complaints, purchase from another dealer, avoid the sonic group More