Momentum BMW MINI

Above Excellent Service My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have needed a loaner due to working. They connected me to Emily who worked wonders. Then I met Rick Rawlings and he is an amazing Service man. He took my car in and they discovered my water pump was failing. With their top level of service I will tell all of my family, colleagues, and friends about Momentum. Plus I will continue to drive an hour across the city of Houston for my service. Thank you Rick and Emily! More

Used sales department Today I went in to purchase a White 740IL priced at 26981 listed on Momentum's website, as well as other websites they use to advertise vehicles. I le Today I went in to purchase a White 740IL priced at 26981 listed on Momentum's website, as well as other websites they use to advertise vehicles. I left severely disappointed and upset by the way I was treated by the management team. After being there 3 hours the price of the vehicle suddenly changed....to 27981. When asked what happened I was told that there was a typo on there behalf! The vehicle should have been priced at that amount initially. That is not how business should be handled! Especially in there efforts to make a fool of me by changing it in the system as if the first price was not what I really saw! This vehicle had been advertised since last week at 26981, stock number SCC575493 was my response, and the time as a management team to fix a typo advertised on their website should not be when a customer is sitting filling out purchase paperwork! Bad business! The manager who was rude, who also lacked communication skills said he could do nothing for me and that I could purchase the car at that price as they have other people waiting in line to purchase that vehicle! This gesture was distasteful as this is unethical practice and sends a message to consumers that this business does not have the customers best interest at heart in making their car buying experience exceptional but their goal is to get over through manipulation! Integrity is not embedded in the character of their management team clearly!The sales person Dean went multiple times to address the issue that should have not been treated as the mistake of the customer but fixed! Accomondate the advertised price! It is simple! I was excited about the purchase and had to leave without purchase due to morale...as I was sevely inconvienced and my time wasted in the matter of shady unethical practices on the behalf of the dealership. I had every intention to purchase the vehicle but I should not have been subjected to being taken advantage of by this dealership! The vehicle was also wrecked today and I was willing to work with them on getting it fixed! More

I had a great experience with them. My experience with them was great. Tom Herald, my Sales person, was amazing. He answered all the questions we had and allowed us to take our time to My experience with them was great. Tom Herald, my Sales person, was amazing. He answered all the questions we had and allowed us to take our time to decide. More

Shaffee Habhab is the man to see, great service! I've visited 2 different BMW service centers in Houston, and I can honestly say Shef Habhab will be the only service advisor i will ever use for my cu I've visited 2 different BMW service centers in Houston, and I can honestly say Shef Habhab will be the only service advisor i will ever use for my current car or any future BMWs I own. He is quick to respond, very thorough, and just extremely easy to work with. He replies to every method of communication, which is rare these days with service advisors in my experience. Shef Habhab is the man you want to see for any and all your service needs. More

Very BAD Experience!!! I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all s I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all speakers don't work immediately I go back and its been over 2 MONTH my car is not fix and not sure when it will be! I reached out to service manager nothing to seem happening! I read other negative review the dealer ship always replies by sorry and please contact General Manager, Thomas Kuranoff, at 713.596.3100 so I did, He never replied to my call !!! Will never go back there again! More

Great service experience with Sufyan Siddiqui My advisor Sufyan Siddiqui was awesome! He listened attentively to all my concerns and made sure they were fixed well. He works fast and thoroughly an My advisor Sufyan Siddiqui was awesome! He listened attentively to all my concerns and made sure they were fixed well. He works fast and thoroughly and takes care of all his customers. I would recommend him 10/10 More

The worst car dealers ever! The worst experience ever! I do not usually write bad reviews but seriously please do not get you in troubles with these unprofessional people, folks! The worst experience ever! I do not usually write bad reviews but seriously please do not get you in troubles with these unprofessional people, folks! My story is epic and unbelievable! My husband and I talked with Donyell (one of the managers over there) and Tatiana to work on a BMW X1 deal on December 31st, 2016. Regardless the fact that we had not had a chance to look at that BMW X1 car (since Donyel & Tatiana explained that it is under another current owner and she was out of town), we were still excited to sign the contract that night after a long wait of 4 hours. The deal was: I would trade in my Nissan 2014 car and rent this BMW X1 for 3 years. It was preatty good deal to us. That night, Donyell himself and Tatiana promised that they would arrange to have our car ready after being fixed and checked on Monday since the car should not have any major issues. Then what we really had to go through was not that amusing! Firstly, the car was not ready by Monday. We tried to understand because it might take some time to take care of the car carefully. Secondly, Donyell just did not want to care less about us when my husband asked him about the car's status since Donyell mentioned in his text that "the car needs a lot of work that cannot be rush". What does it mean by "needs a lot of work?". We just want a clarification and Donyell ignored to answer that. Tatiana could not help with that either! When we could not be more disappointed and tired of waiting in silence, we came to meet a general manager on Wednesday Jan 4th morning. His name is Max White. Then, he sent us right back to Tatiana. After talking to her and being confirmed that BMW X1 could not be done at any time, we all agreed that we would back out of the deal and we took back our Nissan car. I carefully asked Tatiana whether or not we had to do anything else to make sure our transaction was cancelled. She told us not to worry about anything else and just had to walk out of the door. Needless to mention, you can understand how upset I am because that was my first time of being interested in BMW ownership. I thought that was the end of our nightmare after that day. No, sadly it's not done yet. I have been constantly receiving email and mail noticing me about an upcoming payment from BMW, which I do not understand. Then, I have just received an email from Nissan saying that they SUCCESSFULLY CLOSED MY MONTHLY PAYMENT ACCOUNT. You now can see what kind of troubles that we have to deal with? My car now is belong to BMW. I have to waste my time to go to BMW Momentum and make sure again that no BMW transaction has ever happened between them and me and I might have to refinance my car with Nissan again. Wish us luck! I definitely do not want to walk in their that BMW Momentum's door or see their faces again, not even once. I still cannot believe that BMW still hire these unprofessional people to work for them. Very very annoyed and disappointed! I wish there were Negative Five Star option! More

EXCELLENT CUSTOMER SERVICE PEOPLE VERY POSITIVE, VERY GOOD EXPERIENCE. MAI NGUYEN AND ADRIAN MARTINEZ WAS VERY HELPFUL. DIFFERENT DEAL AND GOOD PRICE .THANK YOU SO MUCH MOMENTU PEOPLE VERY POSITIVE, VERY GOOD EXPERIENCE. MAI NGUYEN AND ADRIAN MARTINEZ WAS VERY HELPFUL. DIFFERENT DEAL AND GOOD PRICE .THANK YOU SO MUCH MOMENTUM BMW. More

Excellent Customer Service I wanted to let someone know about the exceptional customer service I received over the years from one of your Client Advisors. James I wanted to let someone know about the exceptional customer service I received over the years from one of your Client Advisors. James Watkins of Momentum BMW Southwest in Houston Texas has been exceptional through the years. Through family and friends we have purchased 5 cars from him. When I was ready to trade in the BMW I purchased from him in 2012 I didn’t hesitate to call him to help me with my recent trade in. He found a great deal for me and I am very happy with my new purchase. James has called to check on my purchase and follow up to ensure everything is working smoothly. He has been more than just a salesman he has been family. My Dad first purchased a car from him years ago and was also a repeat customer. When my Dad past away James reached out to me to offer condolences and that meant a lot. As a person that works in customer service and sales I have to say that James exhibits exactly what EVERY salesman should be. James is more than an advisor, He is family. I referred a friend to buy a car from James and they gave rave reviews on how excellent he treated them. Thank you More

DANGEROUS CAR I bought a new BMW 3 series. I've had it for two years. The car has failed and/or malfunctioned on the road while driving it in the last two years. I bought a new BMW 3 series. I've had it for two years. The car has failed and/or malfunctioned on the road while driving it in the last two years. The service center keeps trying to fix it but it is dangerous to drive on the road. I keep telling them it's not safe and to replace the vehicle or release me from it. No one has honored my request at sales or service. I haven't heard from anyone at momentum BMW. More