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Momentum BMW MINI
Houston, TX
2,181 Reviews
Momentum BMW and MINI invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,181 reviews
March 29, 2016
bad title I purchase a used mini from momentum mini, a year later I don't have a valid title, a year is more than enough time to correct this issue, but they I purchase a used mini from momentum mini, a year later I don't have a valid title, a year is more than enough time to correct this issue, but they are not motivated to correct the problem since the have their money, they don't return phone calls & only give you the run around, I now have a car I can't drive because it needs a new registration & I can't do that until the title issue is resolved, do not buy a car from this dealer, check the Houston bbb, they have 26 out standing complaints, purchase from another dealer, avoid the sonic group More
by not happy
Employees Worked With
Lee carter
March 03, 2016
All they do is up sale and rip you off I went for sensor to be check. Got my results, of course they found other so call problems. I told them to hold off on it and left. No sooner then I I went for sensor to be check. Got my results, of course they found other so call problems. I told them to hold off on it and left. No sooner then I leave, two miles down the road, my tire explode. So, back into the evil clutches I go. I give them the go on fixing things sense I have a warrant. They tell me I need a new engine, my warranty people ask to see it, but every time he would show up, the car parts where not dissemble. Two weeks turn into 3 moths they had my car. Never giving a loaner until the third month. I spent 300.00 out of pocket for car rental, which they never reimburse. Less then a year i'm back in because the vale covers leaks. This time I get a loaner, but they still work on up upselling because I have a warranty. Not taking NO for a answer, MIKE keep at it. Finally I said, please just fix the parts that's faulty. After about two months as of today 3/3/2016 I'm having the same issues , and this time I need a loaner but Mike saying they wont have one til 3/16/2016. This should be a priority. I'm taking this matter past this post. The people can not be trusted. DO NOT TRUST THEM! More
by C Watson
Employees Worked With
Phong Bui
February 29, 2016
Wonderful experience I had a great experience. My service guy is Austin. He has been helping me and my wife with getting our cars fixed. He calls me and keeps me inform I had a great experience. My service guy is Austin. He has been helping me and my wife with getting our cars fixed. He calls me and keeps me informed or just calls to check up and make sure things are alright. He's my car guy More
by awesumBmmerdude
Employees Worked With
Austin Rusk
February 20, 2016
Today at BMW I have had the most wonderful experience today at BMW! My sales guy David Chu is an awesome sales guy and very straight forward. His manager Max is aw I have had the most wonderful experience today at BMW! My sales guy David Chu is an awesome sales guy and very straight forward. His manager Max is awesome too. These two guys were very nice and accommodating. If your'e in the market to purchase a vehicle come on down to Momentum where the service is great! More
by Ms Williams
Employees Worked With
David Chu
February 12, 2016
Rude Manager I went in to the dealership today with every intention to buy a car. The salesmen was ok but was not going down on the price. This I can understand I went in to the dealership today with every intention to buy a car. The salesmen was ok but was not going down on the price. This I can understand since he was doing his job. Before leaving the dealership, he introduced me to the manager who was extremely rude and condescending. Also, he said the KBB price had nothing to do with them since it's not a legit company. He continued on and said I should purchase the car from them since they can give me a better deal. If you think it can get worse, he interrupted me and said "excuse me I'm not finish talking!" wow! I guess they don't need the business. I'm going to another dealership to purchase my car. More
by Farhan
Employees Worked With
Phillip Nguyen
January 16, 2016
service required brake fluid change . After pickup the car, the service light was still on. The service advisor explained that technician forgot to reset (??? required brake fluid change . After pickup the car, the service light was still on. The service advisor explained that technician forgot to reset (????). He reset the it. I changed brake fluid in another two years by myself and found the fluid was very dirty by comparing my other brand car's brake fluid that even was changed four years ago. No I highly suspect whether the brake fluid was changed for my BMW at that service. At least I don't trust. More
by Dezhoulaotu
Employees Worked With
James E Cross
December 22, 2015
Excellent customer service This is the second BMW we purchased from Momentum. David is amazing and took great care of us. Wouldn't purchase a BMW anywhere else. Highly recommend This is the second BMW we purchased from Momentum. David is amazing and took great care of us. Wouldn't purchase a BMW anywhere else. Highly recommended! More
by tristan86
Employees Worked With
David
December 03, 2015
Very satisfied I approached BMW Momentum via email, got a reply within the day and from the point when I scheduled the visit to the moment I left the dealer driving I approached BMW Momentum via email, got a reply within the day and from the point when I scheduled the visit to the moment I left the dealer driving my car -- it all went well. Had an issue with the car and the team took its time but managed to solve the issue with excellency. More
by BMW i3 Review
Employees Worked With
Donyell Livingston
November 26, 2015
Great Experience I was having a difficult time finding a 2015 MINI with a manual transmission so late in the year. I live in Austin and checked every dealer in the st I was having a difficult time finding a 2015 MINI with a manual transmission so late in the year. I live in Austin and checked every dealer in the state and they all had either one or none of the model I was looking for. Momentum is so massive they had several in stock. I inquired by email and received a prompt reply from Adeline. We agreed on a price over the phone and I drove to Houston the next day to test drive the car and ended up purchasing it that day. This is the second car I have purchased new and maybe this is an overall trend in the auto industry, but I felt the buying process was much more transparent here. Adeline was very personable and knowledgeable and shared several helpful tips she learned from owning her own MINI. More
by Tricia
Employees Worked With
Adeline Shultz
November 09, 2015
GREAT EXPERIENCE I recently purchased a BMW with the help of David Chu and Max White. The experience was very pleasant and I had all my questions answered prior to clo I recently purchased a BMW with the help of David Chu and Max White. The experience was very pleasant and I had all my questions answered prior to closing the deal. Most importantly, they facilitated the delivery by a BMW genius. That is world class customer service. I will surely recommend Momentum BMW Southwest and these two gentlemen ANY DAY! More
by VICTOR
Employees Worked With
Davis Chu
