Momentum BMW MINI

Rude Manager I went in to the dealership today with every intention to buy a car. The salesmen was ok but was not going down on the price. This I can understand I went in to the dealership today with every intention to buy a car. The salesmen was ok but was not going down on the price. This I can understand since he was doing his job. Before leaving the dealership, he introduced me to the manager who was extremely rude and condescending. Also, he said the KBB price had nothing to do with them since it's not a legit company. He continued on and said I should purchase the car from them since they can give me a better deal. If you think it can get worse, he interrupted me and said "excuse me I'm not finish talking!" wow! I guess they don't need the business. I'm going to another dealership to purchase my car. More

Excellent customer service This is the second BMW we purchased from Momentum. David is amazing and took great care of us. Wouldn't purchase a BMW anywhere else. Highly recommend This is the second BMW we purchased from Momentum. David is amazing and took great care of us. Wouldn't purchase a BMW anywhere else. Highly recommended! More

Very satisfied I approached BMW Momentum via email, got a reply within the day and from the point when I scheduled the visit to the moment I left the dealer driving I approached BMW Momentum via email, got a reply within the day and from the point when I scheduled the visit to the moment I left the dealer driving my car -- it all went well. Had an issue with the car and the team took its time but managed to solve the issue with excellency. More

Great Experience I was having a difficult time finding a 2015 MINI with a manual transmission so late in the year. I live in Austin and checked every dealer in the st I was having a difficult time finding a 2015 MINI with a manual transmission so late in the year. I live in Austin and checked every dealer in the state and they all had either one or none of the model I was looking for. Momentum is so massive they had several in stock. I inquired by email and received a prompt reply from Adeline. We agreed on a price over the phone and I drove to Houston the next day to test drive the car and ended up purchasing it that day. This is the second car I have purchased new and maybe this is an overall trend in the auto industry, but I felt the buying process was much more transparent here. Adeline was very personable and knowledgeable and shared several helpful tips she learned from owning her own MINI. More

GREAT EXPERIENCE I recently purchased a BMW with the help of David Chu and Max White. The experience was very pleasant and I had all my questions answered prior to clo I recently purchased a BMW with the help of David Chu and Max White. The experience was very pleasant and I had all my questions answered prior to closing the deal. Most importantly, they facilitated the delivery by a BMW genius. That is world class customer service. I will surely recommend Momentum BMW Southwest and these two gentlemen ANY DAY! More

Awesome experience! I've just purchased my 5th car with Momentum BMW. And I have to say, Max White and David Chu were far most the best and delivered excellence customer I've just purchased my 5th car with Momentum BMW. And I have to say, Max White and David Chu were far most the best and delivered excellence customer service! I've always prided myself with excellent customer service. Max and David exceeded my expectations! I've been coming to Momentum BMW for 15 years now, and I have to say, this was my best experience! More

It was really good I got my 2016 x5 from David Chu. It was great working with him and his manager Max White. They both took care of everything and are very helpful. Thin I got my 2016 x5 from David Chu. It was great working with him and his manager Max White. They both took care of everything and are very helpful. Things were on time and they were pretty good with their communication too More

sold used car I put deposit down on.. I found a used 4WD SUV online at this Dealership, went there to look at it, the check engine light & another light on dash came on when I started it, I found a used 4WD SUV online at this Dealership, went there to look at it, the check engine light & another light on dash came on when I started it, but otherwise I liked the vehicle. They told me the check engine light was because of gas cap issue and just needed to be reset. The other issue was a module that needed replacing. Said if I wanted vehicle I could put a down payment on the vehicle, then when it's fixed I could come and test drive, so I did put down payment. A few days later told me it was more than they thought and that the transfer case needed to be replaced and it was going to cost $2500, but they were going to do it because they stand behind their work. Asked me if I wanted to come in and finalize all the paperwork and pay for the vehicle, I told them No I'm not paying for it till I can test drive it and everything checked out. Sales manager calls me and said they wanted to get the vehicle off their books because it was the end of the month and asked if I would come in and finalize paperwork and pay for it? I told her no, not finalizing or paying till its fixed and I can test drive. Two days later, the first of the following month, sales guy calls and says he just wanted to update me on that vehicle, says they sold the car as is to someone else, and did I want them to try to find me another car? Really? You sold the car I put a down payment on? I would never buy any car from this dealership! More

Awesome I purchased a 2016 bmw x6 from David Chu and my experience far exceeded my expectations. David was award of the product being Sold and answered all o I purchased a 2016 bmw x6 from David Chu and my experience far exceeded my expectations. David was award of the product being Sold and answered all of my questions. He was very friendly and helpfuly throughtout the purchase process and even After delivery. If you are in the market for a new bmw I would def recommend that you give David Chu a call. More