Momentum BMW MINI

Best experience I ever had I was looking and researching all kinds of cars to purchase the right car from the right dealership I bought my first BMW at Momentum pre-owned from R I was looking and researching all kinds of cars to purchase the right car from the right dealership I bought my first BMW at Momentum pre-owned from Robery Cleary. He was outstanding and very knowledgeable and helped us on decide which was the best package for us. When we brought our car in for service we found another outstanding serviceman named Alex Hinojosa who really went out of his way to give us the best possible service you could ask for. They have both made follow-up calls to make sure we are totally satisfied and always tell us if there is anything else they could do for us don't hesitate to pick up the phone and call them. I came in again ready to purchase an Audi and actually drove out with our 2nd BMW. Keep up the excellence work Alex & Robert!! I highly recommend you to my family and friends because customer service is everything More

Terrible Dealership This dealership has incompetent mechanics and a general manager who accepts no customer service. They make no attempt to contact the customer and crea This dealership has incompetent mechanics and a general manager who accepts no customer service. They make no attempt to contact the customer and created additional mechanical issues after attempting to repair my automobile. The general manager is a politician who doesn't care whatsoever about the consumer. More

Caprisha Farr About three weeks ago I had the pleasure of working with Caprishia Farr at Momentum BMW. This is the third BMW that Ms. Farr has put sold me. I have About three weeks ago I had the pleasure of working with Caprishia Farr at Momentum BMW. This is the third BMW that Ms. Farr has put sold me. I have always been impressed with her customer service skills and her knowledge about BMW and her ability to put me at ease because purchasing a new vehicle is generally a stressful process for me. This time around, Ms. Farr has received a promotion, (not surprised) and she told me that I would be working with her partner. At first I was a little leary but David Chu quickly put me at ease and he too was great to work with !!!! Kudos goes to the BMW genius that walked me through everything on the vehicle and he even gave me his cell number in case I had questions. More

bad title I purchase a used mini from momentum mini, a year later I don't have a valid title, a year is more than enough time to correct this issue, but they I purchase a used mini from momentum mini, a year later I don't have a valid title, a year is more than enough time to correct this issue, but they are not motivated to correct the problem since the have their money, they don't return phone calls & only give you the run around, I now have a car I can't drive because it needs a new registration & I can't do that until the title issue is resolved, do not buy a car from this dealer, check the Houston bbb, they have 26 out standing complaints, purchase from another dealer, avoid the sonic group More

Wonderful experience I had a great experience. My service guy is Austin. He has been helping me and my wife with getting our cars fixed. He calls me and keeps me inform I had a great experience. My service guy is Austin. He has been helping me and my wife with getting our cars fixed. He calls me and keeps me informed or just calls to check up and make sure things are alright. He's my car guy More

Today at BMW I have had the most wonderful experience today at BMW! My sales guy David Chu is an awesome sales guy and very straight forward. His manager Max is aw I have had the most wonderful experience today at BMW! My sales guy David Chu is an awesome sales guy and very straight forward. His manager Max is awesome too. These two guys were very nice and accommodating. If your'e in the market to purchase a vehicle come on down to Momentum where the service is great! More

Rude Manager I went in to the dealership today with every intention to buy a car. The salesmen was ok but was not going down on the price. This I can understand I went in to the dealership today with every intention to buy a car. The salesmen was ok but was not going down on the price. This I can understand since he was doing his job. Before leaving the dealership, he introduced me to the manager who was extremely rude and condescending. Also, he said the KBB price had nothing to do with them since it's not a legit company. He continued on and said I should purchase the car from them since they can give me a better deal. If you think it can get worse, he interrupted me and said "excuse me I'm not finish talking!" wow! I guess they don't need the business. I'm going to another dealership to purchase my car. More

Excellent customer service This is the second BMW we purchased from Momentum. David is amazing and took great care of us. Wouldn't purchase a BMW anywhere else. Highly recommend This is the second BMW we purchased from Momentum. David is amazing and took great care of us. Wouldn't purchase a BMW anywhere else. Highly recommended! More