Momentum BMW MINI

Excellent buying experience I live in San Antonio and drove to Houston to buy a Mini Coupe that I viewed on their website. I couldn't afford the Coupe and Marisol tried to make I live in San Antonio and drove to Houston to buy a Mini Coupe that I viewed on their website. I couldn't afford the Coupe and Marisol tried to make it possible. But it was not possible. I drove home with a beautiful blue Mini Cooper. Thank you Marisol. More

i am writing this letter as a humble note of appreciation GREAT customer service is all about bringing customers back. Due to intangibility, the customers can’t feel the service, and thus causes lack of confi GREAT customer service is all about bringing customers back. Due to intangibility, the customers can’t feel the service, and thus causes lack of confidence of customers to the services. Therefore, the business should ensure that they provide a good, nice, friendly and professional service to the clients and thats exactly what Ms.Marisol Quiroz did every time i was there.. The essence of great customer service i had with Ms.Quiroz formed a relationship with me that made me feel comfortable and open to ask any questions i had regarding to my mini cooper. She also provided timely and helpful advice regarding the mini I was purchasing. She let me know all the important information regarding the car including its features, adjustable buttons and assured i would love it.I would love to recommend your company to anyone who needs a car and recommend Ms.Marisol to be her who helps them out with everything . Keep up the great work and customer service. More

Fantastic team to work with!!! Everyone at Momentum Mini was so gracious, kind and genuinely friendly. I felt like they understood my situation and did their very best to accommodat Everyone at Momentum Mini was so gracious, kind and genuinely friendly. I felt like they understood my situation and did their very best to accommodate my needs. Getting the car was a long process due to my difficult trade-in issues, but well worth it. Walter spent a lot of time working to get me the payments I was needing. Adeline...... What can I say? She's awesome! Extremely knowledgeable of Minis, genuinely warm, compassionate and friendly. Her regular updates and attention to our needs made the long day seem much shorter. A true pleasure!!!! I look forward to future visits to the dealership. For regular maintenance, of course. It will be great to revisit with Adeline and Walter and further express my appreciation for what they've done for me Thanks Guys!!!!!!!! PS. Gus (my Greyhound) loves the car too! More

I lost my 2015 Mini Cooper convertible in a recent flood. I had pretty much decided that replacing my 3 moth old, 2015 Mini Cooper convertible lost in a flood was a lost cause; however, Adeline Schultz, my sa I had pretty much decided that replacing my 3 moth old, 2015 Mini Cooper convertible lost in a flood was a lost cause; however, Adeline Schultz, my sales person at Momentum in Houston would not give up. She not only found one, but three, came in early on her day off, and made sure she got me to the dealership as well. Because of her personal commitment to serving a customer, Adeline turned a very sad and stressful situation into a happy and grateful one. Thanks, Adeline. You're the best. P.S...............since the flood, we've moved to the 18th floor of a high rise. I should be driving this Mini for many years to come! More

What's all the fuss about? My whole experience at Momentum MINI was excellent. As a car leasing newbie, I was initially hesitant about the whole experience, as I have heard how My whole experience at Momentum MINI was excellent. As a car leasing newbie, I was initially hesitant about the whole experience, as I have heard how it can be working with a car salesman...but Marisol (sales), Walter (financials), even front desk, Kevin, were all very helpful and made the task of getting a new car as painless as possible. Finding the right car took a couple of tries, but Marisol did a great job locating a Cooper S with all of the options I wanted. So she found the car. Now what about the $?? I brought a car buying pro as back-up to see what games we would have to tag in and out of. To their surprise, none. There wasn't really any back and forth, tiny bit of haggle room depending if there is a promotion going on, and everything was pretty straight forward. Usually, there's about $10,000 built into new cars and fluffed up basic fees to build room for negotiating, but there wasn't much of it here. I really appreciate not feeling nickle and dimed. Overall, I had a very positive experience - easy peasy. Marisol and her team are great! I'm 100% behind Momentum MINI! More

The Best Salesperson The Momentum Mini Team (Adeline and Walter) are true Professionals. I had a complex trade-in and wanted to upgrade . I came into Momentum Mini as a sc The Momentum Mini Team (Adeline and Walter) are true Professionals. I had a complex trade-in and wanted to upgrade . I came into Momentum Mini as a sceptic recalling all the horror stories typically associated with buying a car. The hassling, the back and forth, the sleezy sales man things that we have all heard about. Well, I can attest that the experience at Momentum Mini is the exact opposite. Adeline (in the sales department) worked with me to determine exactly what our needs were and then advocate on our behalf for best pricing. Adeline is a great salesperson who works with great integrity to give you the best deal. I truly felt she was working on my behalf to get me the best deal. Not too mention that she showed true patience me. The manager and his team (Walter McNeil) were great in working with us as we had indecision on exactly what car we wanted. These guys were patient and worked with us each step of the way, doing what it takes to make the customer happy. Adeline and Walter were so good, Me and My wife ended up with new cars that we absolutely loves at a great price and all with out the hassle that you would typically expect at a car dealership. I'm a beleiver now and will take all my business to Momentum Mini. I will highly recommend Adeline and Walter, and the Momentum Mini Team. These guys are great!!!! More

Not the best service We are unhappy customers at the Momentum Mini service dept. They promised us a discount that were not going to give, until I had to call back and remi We are unhappy customers at the Momentum Mini service dept. They promised us a discount that were not going to give, until I had to call back and remind them that they made a promise. Along with the fact that we were promised a rental car for what was only supposed to be a few days work, but was over a weeks worth of repairs and were never given one or compensation. I wouldn't recommend this place...however we did go to them for 8 years without any other major problems like this, so it might be ok for you? More

Great Experience.. Thank you Adeline Overall the buying experience at Momentum Mini was great!! The team was helpful and made the process as enjoyable as car buying could be. The key t Overall the buying experience at Momentum Mini was great!! The team was helpful and made the process as enjoyable as car buying could be. The key to the experience was Adeline.. She was great and her attention to detail and customer support was perfect. She provided options and helped us find the car that best fit our needs. Thank you again Adeline... you rock!! More

didnt buy (yet) but great experience shopped at Momentum Mini for my wife and daughter. Adeline bent over backwards to help us out. We hadn't done any research before arriving, so she t shopped at Momentum Mini for my wife and daughter. Adeline bent over backwards to help us out. We hadn't done any research before arriving, so she taught us everything there was to know about Minis and showed us practically every car on the lot. Adeline knows her stuff and is clearly passionate about what she does. She did not pressure us or play the games you get at other dealerships. When we finally make up our minds, we will definitely be buying from Adeline and Momentum Mini. More

My ladies!! All my other vehicles I purchased were used, so going into this i was apprehensive. But Marisol made me so comfortable and answered every question wit All my other vehicles I purchased were used, so going into this i was apprehensive. But Marisol made me so comfortable and answered every question without hesitation that I quickly knew i would be buying a new car from her.Eeven now Marisol checks on me to make sure that I am happy. But along with purchasing my vehicle i had a few things added to my little guy. Such as stripes, roof rack, tinting, scuddle color change etc. While Marisol handled me on the purchase and decision making of the mini, Kristin took care of my mini while in the service department and kept me in the loop while all the adjustments where being handled :) pictures and calls were a regular thing while he was in her care. These two ladies are the best and I am so happy and incredibly lucky I have them to take care of my mini :) More