Momentum BMW MINI

Ultimate Driving Experience has turned into a nightmare In October 2011 after my Camry hit over 400,000 miles, I purchased a new 2011 BMW 328i based on its reputation as "The Ultimate Driving Machine." Whe In October 2011 after my Camry hit over 400,000 miles, I purchased a new 2011 BMW 328i based on its reputation as "The Ultimate Driving Machine." When the Camry finally quit on me, I began to rely heavily on the BMW to make my home health visits across the city from Southwest Houston and as far as Kingwood. This experience went south in June when I ran out of gas twice when my gauge said I still had gas. Once on the Ft. Bend Toll and the second time in a CVS parking lot. Though it happened an extremely inconvenient time. I took it in to Momentum BMW Southwest for repairs and paid $832.56 on a pretty much to the max credit card because I didn't have the cash for repairs with the confidence I could keep driving. I need my car to make a living. I picked it up after the service advisor said the work was complete and had to take it right back within minutes. That's when it got crazy and left me feeling in despair when it grew to a quote of $3500-10,000 engine repair as they claimed the issues were caused due to sludge after taking the car back in a 3rd time after they claimed they fixed the problem. I worked to get it covered through my warranty and have been getting the run around from Momentum's service team, operations manager (Monty Meave) and even the corporate office. I've been treated with disrespect, dismissed, talked to in a pushy manner and accused of being unprofessional when expressing my frustration. I have cried almost daily for the last almost 2 1/2 months. At this point, it has affected my job and earning potential which has caused me undue stress and anguish. I've had to miss and reschedule appointments to try to deal with this problem. They still have my car with no resolution. I'm not sure what to do at this point. When I last spoke with a resolution specialist, they were siding with Momentum and would not provide me with knowledge of the actual documents submitted for review. The agent refused to let me speak to his supervisor and would not give me a regional service manager. I lost it and broke down at that point. I keep hitting walls. My car has been at Momentum BMW Southwest since June 2014. My warranty doesn't expire until March 2015. More

Outstanding service CJ Broll hands down provides the best service. He is above all other dealerships Sterling McCall Lexus, Range Rover, Greenway Mercedes.... take note CJ Broll hands down provides the best service. He is above all other dealerships Sterling McCall Lexus, Range Rover, Greenway Mercedes.... take note of CJ Broll. I will buy next BMW because of CJ and his excellent service!!!! Thank you CJ and thank you Monty for running a great dealership. More

Great experience My fiancé and I had an amazing experience with Momentum BMW. We had been in the market for a SUV for a while and had been to so many different dealers My fiancé and I had an amazing experience with Momentum BMW. We had been in the market for a SUV for a while and had been to so many different dealerships that we were just exhausted at the thought of talking to another sales representative. When we went to Momentum BMW, we were greeted by Khalil, who was a breath of fresh air as compared to previous experiences. He was extremely helpful, patient and attentive to what we wanted in a car. Khalil compared several models for us pointing out price, original MSRP, features, and warranty coverage before doing a physical inspection with us to identify any imperfections. We ended up selecting a CPO BMW X5. We were short on time so Khalil met us later in the week to go over the technology features and settings. Normally, you get hard-armed by the finance office into packages you don't need, but Gift helped us identify what we were likely to use. He made the process efficient and stress-free. As we were leaving, Monty, the GM for Momentum, met with us to talk about the car and overall experience - he really made us feel welcome and part of 'Momentum Family.' Overall, we had a great experience. We highly recommend Momentum BMW to others and will be buying there again! More

Purchased 2013 longhorn Khalil Zaj was great to work with. He made the process very fast and very easy. I drove from Louisiana to Houston just to buy from him! Excellent ser Khalil Zaj was great to work with. He made the process very fast and very easy. I drove from Louisiana to Houston just to buy from him! Excellent service and a very friendly staff along with a extremely clean showroom. More

MR KHALIL ZAJ WAS AWESOME I went looking for a new BMW AND MR KHALIL APPROACHED ME WITH A BIG SMILE AND HE WAS EXTREMELY PROFESSIONAL ! He spent time with me and he explained a I went looking for a new BMW AND MR KHALIL APPROACHED ME WITH A BIG SMILE AND HE WAS EXTREMELY PROFESSIONAL ! He spent time with me and he explained all the options of a new BMW 535 I. He was not pushy as some other salesmen rather he was extremely knowledgeable and helpful . He also test drove the car with me and helped me with the financing. I would definitely recommend momentum BMW and Mr. KHALIL FOR any of your car needs . More

Excellent customer service...best auto buying experience! I was extremely pleased with their service! The whole process was super fast... I didn't have to wait for hours like usual at other dealers. Mr. Khal I was extremely pleased with their service! The whole process was super fast... I didn't have to wait for hours like usual at other dealers. Mr. Khalil Jawad was great and helped me alot to make the best choice! I'm very pleased!! More

Happy Customers We were there for about 2-3 hours unlike other dealerships. They beat our credit union's finance rate. They are friendly and helpful. Khalil did a We were there for about 2-3 hours unlike other dealerships. They beat our credit union's finance rate. They are friendly and helpful. Khalil did a fantastic job getting what we need for our daughter's new but used car for her graduation. He even allowed us to use the red bow. More

Great BMW client advisor Kahlil was great Handling my business and actually help me a lot with understanding what I was buying. I will recommend him over and over again. Kahlil was great Handling my business and actually help me a lot with understanding what I was buying. I will recommend him over and over again. More

Belinda .........X5 .....Had a wonderful experience with khalil zaj & gift wilcox they were patient with me despite my grouchiness/impatience due to my busy schedule..... .....Had a wonderful experience with khalil zaj & gift wilcox they were patient with me despite my grouchiness/impatience due to my busy schedule........thankyou very much, bee ooh. More

Khalil changed everything! I live a few miles away from BMW of the woodlands. The sales person, Lee lies to me about features and seemed to know very little about the vehicle I I live a few miles away from BMW of the woodlands. The sales person, Lee lies to me about features and seemed to know very little about the vehicle I was interested in. I walk out and almost walked away from BMW all together. I decided to place one more internet search for the car I wanted and it showed up at momentum southwest. The sales person Khalil was phenomenal!!! He was able to speak to me about all the features and benefits of the car I purchased. He was very patient and never pressured me to do anything. After the purchase he sat with me for an hour explaining all the bells and whistles! I can't stop bragging about the experience he provided! I drove away feeling great about my purchase. If your In the market for a Car go see Khalil! Hands down the best I ever experienced! More