Momentum BMW MINI

I recently bought a new 335i convertible and requested specialty tags. I was told BMW could not provide this service. I came into Momentum to pick up my tags and saw another customer with specialty tags specialty tags. I was told BMW could not provide this service. I came into Momentum to pick up my tags and saw another customer with specialty tags. I asked him how he got the tags and he told me the dealer took care of it for him. I went to talk to the sale manager Clifton and he was blowing me off stating the other customer did not know what he was talking about and that he was wrong. The GM Monty was sitting there as well but at the time never identified himself as the GM and was supporting the sales manager. I went back out to the service area and told the customer exactly what was just said to me. The customer stated he had problems when he bought his new car and the dealer Momentum BMW took care of these specialty tags. He urged strongly for me to not let BMW tell me they cannot do it because they did it for him. I returned back to speak to the sales manager and told them again what the customer said emphasing BMW did do it. The sales manager never once asked my name but very arrogantly was trying to dismiss me and told me he would follow-up. I asked for his card and that is the only way I knew his name was Clifton Miller. I never got a follow-up and called my sales rep who sold me the BMW and told him what had occurred. He was told by Clifton to stay out of it and that he would handle it. A week later still no call. I called the dealer to see if the GM was in before I drove to the dealer to speaker with him. Upon my arrival the front deak told me the GM was in and to have a seat. Clifton Miller saw me and immediately came up to the area where I was sitting and asked if he could help. I told him no, i didn't appreciate him no following up and that I was there to speak to the GM. He adamantly stated the GM was not there. The sales manager Clifton engaged in a loud argument with me about the GM not being there and my "attitude". I was outraged by his unprofessionalism and the fact he was arrogant enoug hto think he could talk to me that way and it was acceptable. The finance director walked up and asked if he could help not knowing what the saled manager Clifton Miller had just lied about the GM not being at there. I asked if the GM was there and without hestitation he said yes. The sale manager walked off and went to the back where the GM office is which I found out later. This game went on for about 45 minutes. Another sales person came and told me the GM was not there. I went back to the finance director's office and asked if he planned on telling me or was he going to let me just sit there. It was obvious there was a game being played and Clifton had people lieing for him. I left and within 10 minutes the GM calls me from tthe dealership. I returned immediately to discover the GM was the man sitting there next to sales manager the prior week when I was asking about the specialty tags... At this point I did not expect anything and wanted an apology for they way I was so disrespected by the behavior of his sales team. The GM Monty Meave sat and listened, never offered an apology for the way I was treated and never once stated he value my business. It is clearly a "boys" club and I felt discriminated against because of my gender. This is reflective of how the GM runs his sales team. The whole experience is quiet unbelievable and that they actually treat customer's like that. I justed paid $70K for a new car and this is how I was treated after the sale. More

Servicing a $100k 750LI should be a painless exercise. DO NOT count on that from Momentum BMW South. Mine had a simple problem with remote on the key. I was told the car needed an alignment which cost $450. NOT count on that from Momentum BMW South. Mine had a simple problem with remote on the key. I was told the car needed an alignment which cost $450. I just had an alignment 6 mos ago. When I questioned the service representative, he said that is right and he should have checked the records - Shouldn't that go without saying? When I went to pick up the car (after being told it was ready to go) it came out and was absolutely filthy! So back to be cleaned and got it an hour early. I just don't understand how these guys can't get it right. I am absolutely sure that their customers aren't bumbling idiots - so why do they treat us like that! I bought the car in there 2008 and have had it serviced 3 times. All 3 times had serious issues. They are deceitful, carless and very unprofessional. DO NOT GET YOUR VEHICLE SERVICED THERE! More

If I could give it ZERO stars I would. I recently bought a car from here and it has not been a good experience. The sales process was too lengthy and I never received a couple things I was assured were alre a car from here and it has not been a good experience. The sales process was too lengthy and I never received a couple things I was assured were already shipped out. Less than 2 months after the purchase I had brake issues. The first time I brought it in, they said they fixed the problem but surprisingly they were still squeaking later that day. The second time I brought my car in, they finally replaced the back brakes. BEWARE!!!!! I had my Ipod stolen from this dealership. They make you sign a waiver when you drop your car off stating they are not responsible for items removed from your car. I accidentally left my iPod in the center compartment where it has the USB connection. I called my tech and he called me back a couple days later and said "they have been having some issues with items going missing but have not located the employees involved". He made sure to remind that I was still responsible for the missing item. Thanks a lot, I just spent 40K with you jerks and your going to lose me as a customer over a $80 iPod???? Stay away from both sides of this dealership, they suck and have ruined my previous stellar 5 year experience with BMW. More

We cannot thank Mai enough! After working with her for some time, my husband signed the paperwork on a preowned 2008 Honda Civic Si yesterday. Mai was a spectacular sales person to work with. She was pati some time, my husband signed the paperwork on a preowned 2008 Honda Civic Si yesterday. Mai was a spectacular sales person to work with. She was patient while my husband found the right car for him. She stayed in touch and always called back when she said she would. You can tell she is busy, but she was still able to give us the attention we needed. She was very professional and helpful. We had an excellent experience working with her and Momentum BMW. They gave my husband an excellent trade in price for his truck and extended him in house financing, which was just icing on top of the cake with Mai's professionalism and helpfulness! We would definitely recommend anyone to visit Momentum BMW for a used vehicle! Thank you so much Mai!! More

I am a experienced car owner and buyer. I am 40 years old and have had over 12 cars in my driving history. However, I have never owned or bought a BMW. I decided to try them out. I am started with a 3 old and have had over 12 cars in my driving history. However, I have never owned or bought a BMW. I decided to try them out. I am started with a 3 series to see if I like the feel of the car. I went to Momentum on SW Frwy to start. First, it took 3 days to get an approval on 700 credit scores. ???? I picked out a car, test drove it home and decided that was not the car of choice. It then took the credit department another 24 hours to let me know I can change vehicles. However, they were not happy about me selecting another vehicle. After 4 days of back and forth with the sales individual, finance dept and the sales manager, I made them sit down with me on my options. They advised me that the first car that I test drove was the better choice due to the 100k miles extended warranty, the percentage rate on the finance and the miles on the car. I was not happy wtih the car but decided to take the car due to the $0.0 maintenance and service plan. Three days after ownership of the car, it needed to go back for a head light issue. GUESS WHAT. I would have to pay for that. Can you believe that 3 people in the sales department lied to me about $0.0 payment for repairs? The service advisor admitted this is a major issue with the sales staff. I am highly upset. How can there be miscommunication between two departments within the same BUILDING. I puchased THAT particular vehicle because I was told there would be $0.0 maintenance and service, bumper to bumper for 100K miles. Not the case. The warranty will expire 9/2011 and I have some time of LIMITED warranty in which I have to pay a 50.00 deductible......ARE YOU KIDDING ME. That sounds like some type of after market warranty. So the basis for me buying a car that I really didn't not like was sold under false pretense. More

AND IN ONE OF THE POST SAID I RECOMENDED THIS DEAL [BS] ABSOLUTELY NOT NO NO NO RUN AND RUN FAST FAR AND THEN KEEP RUNNING REST AND RUN SOME MORE! tHEY ARE WITHOUT A DOUBT THE WORST DEALERSHIP AS FAR AS TH ABSOLUTELY NOT NO NO NO RUN AND RUN FAST FAR AND THEN KEEP RUNNING REST AND RUN SOME MORE! tHEY ARE WITHOUT A DOUBT THE WORST DEALERSHIP AS FAR AS THERE SALES PEOPLE GO BY A PORSCHE SAVE YOURSELF SOME GRIEF AND A LOT LESS HASSLE WITH NO BS. WE BOUGHT 2 WITH NO MONEY DOWN AND 5% RATES ON INTEREST WITH EXTENDED WARRANTIES 18K IN DISCOUNT FOR BUYER LOYALTY AND CAME OUT AFTER ALL TALLIED LESS THAN THE STICKER PRICE OF BOTH CARS COMBINED BMW WANTED 10K DOWN AND 11% INTEREST BECUASE I WAS 2 POINTS UNDER THERE SCALE WHEN I ALLREADY HAD FINANCING ARRANGED BUT AFTER 3 DAYS F IT AND THEM AS WELL More

Very pathetic customer relations. You can buy the car but afterward their attitude totally changes. If you ever have to take your car in for any repair or service, be prepared for the most unprofessional gro afterward their attitude totally changes. If you ever have to take your car in for any repair or service, be prepared for the most unprofessional group of people working here. Not friendly or courteous at all. In fact can be pretty rude. No one calls you back to give you any update on your car. You have to call several times and leave messages, day after day, to get a reply back. There are always out of loaner cars. Would charge you even if the issue is something different. Never honor appointments. I would not recommend this dealership at all. I own a BMW 650. regards More

I was quoted 18 days to fix my car, it ended up taking about 6 weeks and my car is not in the condition it was before my wreck. You have to continuously call on your vehicle because communication about y about 6 weeks and my car is not in the condition it was before my wreck. You have to continuously call on your vehicle because communication about your vehicle is nearly nonexistant and trying to get your rep to call you back is a joke, (although i'll say he was polite when i could get a hold of him). My car ran perfectly before the wreck, i took it here (not sure why, because I've had a bad experience here before) to be fixed and when i went back to pick it up the first time (of 3) there were new door dents from the careless staff supposedly fixing my car. The paint job was mediocre at best, and the dash vibrated in neutral, this has NEVER happened before the wreck, but it wasn't covered by the insurance???? Take my multiple bad experiences at this body shop as a warning, in my opinion DO NOT TAKE YOUR CAR HERE TO BE FIXED, you will waste your time and money. More

If you want to get bluffed or looted this is the best place to go.This is the worst BMW dealership where I had ever been to in my life. I went to service my car, they charged nearly $3000 for replacing t place to go.This is the worst BMW dealership where I had ever been to in my life. I went to service my car, they charged nearly $3000 for replacing the fuel pump. After replacing they promised that the car is "very well fit" for a long drive. But as soon as I reached my home after the service the gasoline was leaking from the car, the whole house started smelling. By risking my life I drove the car back to the dealer because this problem was due to their improper careless service. I kept the car there and left home in order to save the lives of my family and my neighborhood. On the next day the dealer gave me a call stating that it was their mistake and will do the compensation. I met the service manager to get the compensation for their mistake, he wanted to give a very big compensation. The compensation offered by the manager for risking mine and my families life was a "full tank of gas" What a shame??? Unbelievable. They did the service on the second day, the gasoline leak was stopped. But when I reached home from dealer I could hear a lot of noise from my car's engine. Took it back to the dealer because my car was very silent when I gave to them, now they diagnosed it and found the noise was not because of their fault, some stuffs must be changed and they charged me $1000 for doing the service. I don't know what these people are up to especially the manager who has such a bad attitude, he told me that he cannot give his customers 100% satisfaction because of their technician's "HUMAN ERROR". If this is the case then " what is the meaning of paying huge sum of money for the "service"?" Also did I forget to mention the service manager MR. ANDREW was such a racist too who was looking very down to us!!!!!! These people are very unreliable, not customer friendly, untrustworthy, unauthentic and all time cheaters. Just stay away from these guys, go to some local mechanic to get a 100000000000000 times better service at a reasonable cost who doesn't loot you like these bad people!!!! JUST STAY AWAY FROM THIS DEALER AND SAVE YOUR LIFE AND MONEY!!!! More

I have had service work done on a 1996 BMW 318ti three times at Momentum stores - twice at the Katy Freeway location and once at the Southwest Freeway location. For one automatic window motor replacement times at Momentum stores - twice at the Katy Freeway location and once at the Southwest Freeway location. For one automatic window motor replacement at the Southwest Freeway location, I had to take my car back in to get it fixed properly - luckily at no additional expense. The staff was generally nice, but I feel the work is pretty shoddy for the premium price you have to pay. I have been happily using an independent repair shop since then and feel I am getting better service for less out of pocket. More