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Monaco Ford
Glastonbury, CT
240 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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240 Reviews of Monaco Ford
May 06, 2023
Was told when I made appointment it would take 45 minutes, considering they wouldn't give me a loaner for the recall, i chose to wait. It took 5 hours! I missed other appointments and was very unha minutes, considering they wouldn't give me a loaner for the recall, i chose to wait. It took 5 hours! I missed other appointments and was very unhappy! I live an hour away. 7 hours of my only day off was wasted. I was not told on the phone it would take 45 minutes to diagnose and an additional 4 and a half more to fix. Prior to this I was willing to drive an hour for the other recalls and issues. They always offered a loaner for recalls. What happened? I will be looking for a closer option. More
by roxannejohnson40
Employees Worked With
Greg Smith
April 27, 2023
I bought many vehicles through the years, and this was one of the best dealerships I’ve dealt with. Jim was super helpful and accommodating, knowledgeable on the Maverick, and communicated with me through one of the best dealerships I’ve dealt with. Jim was super helpful and accommodating, knowledgeable on the Maverick, and communicated with me through the process. Brian offered me a trade in value I was comfortable with. I was in and out of the dealership in no time, everything was ready for me when I arrived. Greg was also very helpful and made the financial process easy. An overall great no pressure buying experience, highly recommend this place! Thank you!! More
by nfanelle1
Employees Worked With
Greg LeBeau, Brian Dimartino, James Moir
April 07, 2023
The Ford Explorer limited 2022 is a great car. Even though it is used it is in new condition. We appreciate the great customer service at Monaco Ford and look forward to coming back in the future! Even though it is used it is in new condition. We appreciate the great customer service at Monaco Ford and look forward to coming back in the future! More
by Harbecm22
Employees Worked With
Rex Moir, james Vincek, Brian Dimartino, Greg Smith
March 30, 2023
Fantastic Ford dealer. Jim and Abri were very knowledgeable in the truck we purchased. The entire staff was helpful throughout the purchase process. Jim and Abri were very knowledgeable in the truck we purchased. The entire staff was helpful throughout the purchase process. More
by local230
Employees Worked With
Greg Smith
March 15, 2023
Purchased my eighth vehicle from Monaco. Also traded in my previous vehicle. From start to finish, an entirely pleasant and efficient experience. Friendly, thorough staff in all department Also traded in my previous vehicle. From start to finish, an entirely pleasant and efficient experience. Friendly, thorough staff in all departments. Highest of recommendations to this dealership, for sure! More
by twd55
Employees Worked With
Kyle, Greg Smith
March 14, 2023
Just purchased my 4th pickup from Monaco Ford and was happy to see that Greg Smith (my original salesman) was still working for them. He is such a kind and gentle soul with great attention to details. Th happy to see that Greg Smith (my original salesman) was still working for them. He is such a kind and gentle soul with great attention to details. Thanks for everything and see you in 4 years. More
by gojuiceman
Employees Worked With
Rick Pearson, Greg Smith
March 07, 2023
Highly recommend Monaco Ford. Their salespeople were great. No pressure & worked to help us find what we wanted. They actually had the largest selection of new trucks on their lot Their salespeople were great. No pressure & worked to help us find what we wanted. They actually had the largest selection of new trucks on their lot. This is the 3rd vehicle we have purchased from them & we would go back again. More
by BONNIE STENDER
Employees Worked With
Sadie Simek - Rick Pearson, Greg Smith
