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56 Reviews of Monaco Ford - Service Center
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October 28, 2022
I just had my transmission serviced along with a repairs on a couple warranty items. Stephanie in the service department contacted me to say one item wasn't covered under my warranty and I argued that I had on a couple warranty items. Stephanie in the service department contacted me to say one item wasn't covered under my warranty and I argued that I had warranty in front of me which said it was covered. I asked for corporate Fords number to plead my case and Steph gave it to me. I was on the phone with one person from Ford that confirmed what Stephanie told me but he gave me another number to call because I was sure I was right. I was on hold for an hour when Stephanie called me to say she pleaded my case to Monaco and they decided to honor the warranty. I'm 65 years old and never had a dealership treat me like this. I couldn't believe it. On top of that they dropped me off and picked me up for the service. This is an amazing company and when I buy another vehicle I'll buy here. Thank you Stephanie and Monaco Ford ! You're a class act... More
by larry
Employees Worked With
Stephanie Belliveau five stars
Helpful September 22, 2022
Great dealership. It was hassle free buying and when I brought my vehicle in for its first service, there were no issues and the whole appointment went very smoothly. It was hassle free buying and when I brought my vehicle in for its first service, there were no issues and the whole appointment went very smoothly. The service staff was incredibly friendly. More
by Jeff
Employees Worked With
September 07, 2022
Excellent place to buy a car or a truck sales been a very helpful in a service Apartment is outstanding helpful in a service Apartment is outstanding More
by debigare1
Employees Worked With
July 27, 2022
Service Advisor, Meghan Craw Has been helpful, patient and understanding throughout the complete process of warranty claims for my 6th Generation Bronco. Warranty claims can be taxing for both the consume and understanding throughout the complete process of warranty claims for my 6th Generation Bronco. Warranty claims can be taxing for both the consumer and dealership. Meghan has and continues to see ALL my issues through to completion. Thank you! More
by 21_Outer_Banks_Bronco
Employees Worked With
Meghan Craw
July 25, 2022
Service department is great- answer all my questions, keep me informed. And am grateful for the transportation that Monaco provides. keep me informed. And am grateful for the transportation that Monaco provides. More
by KB
February 28, 2022
Starting using them from recommendations from others. Very up front and honest due to high demand in this industry. Meghan has done her best at accommodating my police fleet. It very much appreciated. Very up front and honest due to high demand in this industry. Meghan has done her best at accommodating my police fleet. It very much appreciated. More
by aumberger
Employees Worked With
Meghan Craw. Service Department
November 15, 2021
The service at Monaco Ford is exceptional especially Megan the service advisor she’s friendly, courteous and helpful. My wife and I always are taken care of with our vehicles Megan the service advisor she’s friendly, courteous and helpful. My wife and I always are taken care of with our vehicles More
by jimcyrul
Employees Worked With
Megan Crew = 5 stars
July 03, 2021
I had received a recall from Ford to upgrade the brake system lines of my 2015 Ford Edge. I was made "Welcome", transported back home and later picked up by Monaco to be delivered back to my vehicle. Ve system lines of my 2015 Ford Edge. I was made "Welcome", transported back home and later picked up by Monaco to be delivered back to my vehicle. Very efficient and friendly. Thanks much!! More
by rfritsch1
Employees Worked With
