Monrovia Chrysler Dodge Jeep Ram

Isaac Borquez provides excellent customer service. I drive from Mt. Baldy past two other Jeep dealerships, just to see him. He knows me by name, and always remembers the service he’s already performed I drive from Mt. Baldy past two other Jeep dealerships, just to see him. He knows me by name, and always remembers the service he’s already performed on my Jeep Wrangler. I will continue to return to Sierra Jeep for your outstanding customer service! More

Fred is great. Very knowledgeable and always goes above and beyond. He is very good about giving daily updates and communicating what the status is of my car. Very knowledgeable and always goes above and beyond. He is very good about giving daily updates and communicating what the status is of my car. More

This was a factory recall service appointment scheduled for today, 9/17/26 for 7:30 am. I made this appointment days earlier. I was told that the service would be done today and would take from 4-5 hours for today, 9/17/26 for 7:30 am. I made this appointment days earlier. I was told that the service would be done today and would take from 4-5 hours. I took the day off of work since my Jeep is my daily driver. I drove my jeep in and dropped it off my I was called back an hour later only to be told that the parts, for the recall, had NOT BEEN ORDERED!! This was scheduled days in advance!! I took a day off of work specifically for this only to have NOTHING done to my jeep and my time and money WASTED. I was told that I would have to come back when the parts arrived!!! I’m driving around with a dangerous fuel line recall and I attempted to get it fixed today only to be asked to come back because of this dealerships inept actions. Complete disregard of a customer’s time. This dealership has multiple reviews stating the same EXACT thing that happened to me! It obviously has not been addressed and that tells me they just do not care about their clients. This is just unacceptable. More

My husband is always the one to take my car in for servicing. Today I took the car in. This is the first time at the new location. I was very happy. Nice facility. Service was very quick. I was servicing. Today I took the car in. This is the first time at the new location. I was very happy. Nice facility. Service was very quick. I was pleasantly surprised! And best of all, was the nice and friendly care and customer service I received from Fred. Very professional. More

Fred was great! ery efficient at communicating and updating me with the vehicle in a timely manner. ery efficient at communicating and updating me with the vehicle in a timely manner. More

Javier was amazing, very efficient at communicating and updating me with the vehicle in a timely manner. updating me with the vehicle in a timely manner. More

Javier was great, kept me updated about my vehicle and was very efficient. I’d definitely keep business with him. was very efficient. I’d definitely keep business with him. More

These guys are the best! Professional, dedicated, and detail oriented. Javier and his team always do a great job. Professional, dedicated, and detail oriented. Javier and his team always do a great job. More

Service was good. It would be much better if I were informed about progress and updates more proactively, so I wouldn't have to call them to check. It would be much better if I were informed about progress and updates more proactively, so I wouldn't have to call them to check. More

Hansel was honestly welcoming straight to the point assisted me and shown me around the truck I wanted. Now Sales manager Mark was another thing, what stuck with me was his sales tactic he told me he r assisted me and shown me around the truck I wanted. Now Sales manager Mark was another thing, what stuck with me was his sales tactic he told me he rather expedite the truck going to auction than sell it to me . Now that was interesting to say, when I said so you rather sell the truck to auction for less money, lose Hansel a sale and not break even or help out a customer he said yes. All because I didn’t want paint protection on a used truck. Mind you I love my truck I’m happy I got it but having managers like that represent the brand is just awful business. The truck had a check engine light too he tried brushing it off that it was just the battery but after service inspected it, it was a deeper issues with the auxiliary battery. Overall I’m glad I found my truck there Hansel was amazing help but some training need to be done. The lot can use some attention all cars were dusty they need a wash. More