HOW TO IMPROVE SERVICE ? Maybe fire everyone and start over ? Wish I could post my pictures and video here...
I have to say that Montgomeryville Acura has probably one of the rudest Managers in the auto industry. I bought a 2020 Acura RDX advantage certified, some weeks back. I was told they needed to wait for the finance guy to come in the following day. So I drove the 1 hour ride a second time. I gave the sales man a check for $10,000.00 and then the following week wanted to close the deal when I was told the windshield was cracked (was not when I was there) so they said wait 6 weeks until new one comes in. I was waiting and then decided to finish the deal so I went to dealer that week, as I arrived sales man Bob walked up to me and said your lucky the windshield came in early This morning. Where as I said ok great let’s do the deal and fix the windshield I can take car. Bob said no, we cannot do until tomorrow (would not give me a loaner).
I then said great I need it by Friday (they have me a "We Owe You" receipt). and I close the deal paid 20 K down. Charles (Manager) approached me and said thanks we owe you so I said great since it is 3rd time driving here 1 Hour away from my home (6 hrs total). I said how about we split the $750.00 price and you put running boards on it... His Laugh was disgraceful and said I will give you an oil change. UGH needless to say the car was not delivered the day promised so the brought it the following day totally filthy inside and out, engine filthy. Just not a way it should be. I made records, took pictures and took it to another Acura dealer who spotted 2 issue the hood was damaged not welded (attached image) on drivers side and the NEW windshield was not correct the seal on passenger side was hanging out (LEAKS) I called Charlie who then proceeded to complain to me and stated he will buy the car back. I said no because it was sale completed and he said he will fix issues.(gave me a loaner this time). I was then notified by Charlie 1 of my checks was returned unpaid because their finance man Garret filled in my check with the script amount (I must have forgot) and said they should have just called me. I went to my bank who explained due to the issue they were watching for fraud. I spoke with my bank MGR who the said have them redeposit. OK I told Sales Bob to do so. Charlie (GM) called the next day and said his bank would not take it, I mentioned to him my bank said it was ok, he again NO write a new one (this was never presented a 2nd time to his bank) and was not my fault.... I mentioned the issues with the car including the hood (which I think need a new one) and the window. He stated Don't tell me how to do his job and again said he will buy the Vehicle back from me. I said NO again and now they have my car, I do not know if they are fixing it correctly as a certified vehicle or when it will be delivered and I am especially worried abut the HOOD issue. I have never in all my Years dealt with people so rude and self centered after a customer spends $42,000.00+ on a vehicle. These people should be watched and controlled how they deal with their customer base. P.S. Not even sure if they will right the wrongs ? Again, Wish I could post a picture.
Was finally given my car now need to get repaired at another dealer if possible - Windshield not fixed and leaking, Hood still with Manufacturer defect, and "Never received my Remote Start Keys and received 1 key no remote start? and they somehow scratched a rim up. Thanks for your Time to vent