Montgomeryville Acura

Awful experience I had the most awful experience here buying my preowned car, Tom Massi lied to me. He told me my car was traded in, but it was actually bought at an a I had the most awful experience here buying my preowned car, Tom Massi lied to me. He told me my car was traded in, but it was actually bought at an auction. I was told this after the fact that I had already paid for my car and when I received my keys, I was only given one key and no spare. So now I had to put out an extra $600 to buy an extra spare key from BMW. Him and the manager treated my family with disrespect and acted like my parents were stupid because they were not born in America. This place is so shady. This was the worst car buying experience I had ever had and I never wish for anyone to go though what I did. More

Best car buying experience ever Purchased a CPO RDX from Montgomeryville Acura. Everything about the car was a perfect fit for me. All service records were available and car was in Purchased a CPO RDX from Montgomeryville Acura. Everything about the car was a perfect fit for me. All service records were available and car was in showroom condition. I worked with James Albert who made the entire process the best experience I have ever had buying a car. Highly recommend them and would definitely deal with them again. More

Thank you for excellent services We have received excellent service on June 15, 2019. From the moment I spoke and I made the appointment, I knew I am in good hands. In fact I canceled We have received excellent service on June 15, 2019. From the moment I spoke and I made the appointment, I knew I am in good hands. In fact I canceled our appointment with another near by dealership just to come to the Montgomeryville ACURA. The service was on time and the suggested repair was right on. The waiting time is reasonable and all suggested fix were completed within promised time. Since this car is driven by our daughter and we feel safe and comfortable because the car was serviced with the expert. We are coming back in the fall and are very happy to recommend Montgomeryville Acura to our friends because of your excellent service. Thank you! Yun Yun Yang With 2009 MDX serviced on 6/15/2019 More

Timely /Accurate --Montgomeryville Acura If you're a person that's hates to be held captive when going through the car buying experience please go see Glen R. + Garrett in Montgomeryville. Al If you're a person that's hates to be held captive when going through the car buying experience please go see Glen R. + Garrett in Montgomeryville. All too many times this process can take days /hours. For people that don't have that kind of time to spare and want a great car at a great price, go see Glenn R. + Garrett in Montgomeryville Acura . Not only great guys but both know how to get things done promptly + accurately. Thanks guys for all of your help-----dave More

Truly disappointed. Came in to buy 2014 TSX, during pre-purchase inspection it was found that car vibrates during acceleration, sales associate Robert assured me that the Came in to buy 2014 TSX, during pre-purchase inspection it was found that car vibrates during acceleration, sales associate Robert assured me that the issue has been fixed and if it's not, they will take care of it. I couldn't verify since its only noticeable at higher speeds and during my visit there was a lot of traffic around the dealership. When going to work on Monday noticed that issue is still present, called Robert, he was very reluctant to help and told me "just go to an independent shop" and "what do you expect us to do?". After going back and forth with dealership, they balanced my wheels which has nothing to do with the problem and refused to help further even though the car came with 30 day warranty. These guys will do everything to get you to sign the papers but if there are any issues don't expect any help or assistance. They don't honor their words or warranty on used cars, customer service is non-existent. More

I was very pleased with the staff and the price of my new ca I was very impressed with the showroom and staff. The price on the car was fair. They worked very fast to get me on my way out the door. I was very impressed with the showroom and staff. The price on the car was fair. They worked very fast to get me on my way out the door. More

Great Experience! I went to Montgomeryville Acura to test drive a new Acura MDX so I could compare the drive to a Cadillac XT5. I have owned Cadillacs for a number of I went to Montgomeryville Acura to test drive a new Acura MDX so I could compare the drive to a Cadillac XT5. I have owned Cadillacs for a number of years and was expecting to repurchase or lease another one. However, I really liked the MDX look, feel and drive, and our salesman, Tom Massi, was able to offer us a lease price that I couldn't walk away from. Our experience at this dealership was great. Tom was so helpful, informative and not at all aggressive. I would recommend this dealership to friends and family. More

Great dealership Pete Hennessy- Finance/ Used Car Manager, he is very well and fair to work with pricing on a used vehicle on his lot. Would definitely recommend Pete Hennessy- Finance/ Used Car Manager, he is very well and fair to work with pricing on a used vehicle on his lot. Would definitely recommend More

Poor Customer Experience I recently leased a fully loaded RDX from Montgomeryville Acura ($$$$) When I first visited Montgomeryville Acura, we were test driving SUVs I recently leased a fully loaded RDX from Montgomeryville Acura ($$$$) When I first visited Montgomeryville Acura, we were test driving SUVs and while we were test driving, someone side swiped my Audi. As you can imagine I was upset and frustrated. The sales man (Jim) and his manager (Rob) said they would take a look and try to help. Afterwards, Rob told me that he is not responsible as they don't know who did it. He further explained that if I was at a grocery store, I could not hold the store responsible. I responded that I am not buying groceries, I am getting a car. I told them that my car is parked right in front of their security camera so we can take a look at what happened and who did it. Unfortunately, they responded that the cameras were not functional (really?!?) Next, I was told that they have body service guy that will take care of this for a great price. I responded that I want them to take care of this and they didn't respond. They told me that it probably won't be that much and let's see what happens. It took a few weeks to coordinate their service guy taking a look at my car and in that time I leased a new RDX and that became my third Acura but first time I was leasing. When their service guy finally looked at my car, they told me it would be almost 1K to repair. I asked Jim if they were going to help and Jim told me he couldn't as its not in his scope of influence but I should talk to Rob. I called Rob and he told me that understood my point but wasn't sure about what he could do. I asked him to speak to his manager and this was not facilitated. I asked that even if you don't cover the full repair but with me being a new and previously loyal Acura customer, I hope they try to do right by me. I would be ok if we split the repair cost as well. Rob never called me back and I had to call back about 3-4 weeks later. Rob then called my wife instead of me and told her that they couldn't help me. I called Rob and told him that I was not happy. He told me that there is nothing he could say to make me happy and I told him that I was very disappointed that Acura would treat a customer (loyal customer at that) over 1K or even just $500 like this. Rob told me that if he did this for me, he would have to do it for everyone. I disagree with this approach of customer service as this type of service is not publicized but it is good practice to make me not just more loyal but also an advocate for Acura. I understand customer service well especially for someone that is leasing and has been a loyal Acura buyer and potential long term leaser. Rob and this Acura dealer needs to understand what customer service means and what Long term value of a customer is and what customer satisfaction means too. Both Jim and Rob were aware that I was looking at another Acura (the TL Sport) and they tried to sell me that but still wouldn't take care of me as a customer. Cannot imagine that they are ok to try to upsell me another car but not take care of me as a customer. I feel people should be aware of how this Acura dealer can treat customers over what I believe is a marginal amount of money. The amount of time and back and forth and then not even willing to meet me half way is an amazingly poor experience. I do not recommend Montgomeryville Acura. More

BUYER BEWARE!!!!!!!!!! I am entering week 6 with no title for the vehicle I purchased and PennDot has no record of transfer. Buyer Beware of this Dealership. I am entering week 6 with no title for the vehicle I purchased and PennDot has no record of transfer. Buyer Beware of this Dealership. More