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Montrose Ford
Fairlawn , OH
991 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 991 reviews
August 17, 2026
Nick was great to deal with and communicated great, had things ready when we showed up, and was top notch. Highly recommend Nick and Montrose Ford. things ready when we showed up, and was top notch. Highly recommend Nick and Montrose Ford. More
by Matthew.m.wessel
Verified CustomerEmployees Worked With
August 17, 2026
Great service and buying experience start to finish, Patrick was very helpful along with all the staff! Highly recommend Montrose ford Patrick was very helpful along with all the staff! Highly recommend Montrose ford More
by dlappchamps216
Employees Worked With
August 13, 2026
My car has had regular maintenance appointments with Montrose Ford . I trust the service department with these regular checkups and for preventive care keeping my car in tiptop shape. Montrose Ford . I trust the service department with these regular checkups and for preventive care keeping my car in tiptop shape. More
by mls
Employees Worked With
Other Employees :
David P, Andre H, Nate S, Rick T and the mechanics
August 12, 2026
My vehicle is under warranty and there are electronic issues. Nothing was resolved; tech couldn’t reproduce. No service person to explain anything to me. Just shuffled me to the counter to “pay” then out issues. Nothing was resolved; tech couldn’t reproduce. No service person to explain anything to me. Just shuffled me to the counter to “pay” then out the door. Not a huge fan of not taking the steps to replace the intermittent failing equipment. Ford and Montrose Ford is lacking here. More
by FREEMAN.BRAD
Employees Worked With
Nathan Snyder
August 12, 2026
The APIM part that was replaced has a long history of known issues on the 2018 Explorer. I Found all the info online. it has been documented that theAPIM has a history of early malfunction and is an ongo known issues on the 2018 Explorer. I Found all the info online. it has been documented that theAPIM has a history of early malfunction and is an ongoing problem on the 2018 My car has less than 60,000 miles on it. I am the original owner and the car has been pampered and garage kept and not driven extensively since it was purchased in 2018. All the issues I had (no active screen , no radio etc )were previously documented as having a history of (early) malfunction due to the defective Part APIM part That specific part on the 2018 Explorer should have been recalled by now by Ford Motor . Client should not be expected to pay $1400 for new part and labor to replace. $1400 for new part w install!!! The part can easily be ordered (again , easily found parts available online) from more than 25 resources in the $200-$300 price range. (If you goggle APIM it will come Up online easily and Parts are readily available . ) My car was in the shop for two days. There was no 'loaner car' available Being a single person, who lives alone w only one car , this was not favorable for me as the customer , and was an inconvenience which caused me to have to reorganize my schedule for YOUR availability for labor/parts. More
by Pegarber99
August 11, 2026
As always, great service and very little time spent buying a vehicle, they are accurate and fast buying a vehicle, they are accurate and fast More
by daniel.manweiler
