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Montrose Ford
Fairlawn , OH
954 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 954 reviews
Verified Customer
July 31, 2026
Easy transparent process where there were no dealership gimmicks or wastes of time. Cool cars too gimmicks or wastes of time. Cool cars too More
by Trey.robinson.63
July 31, 2026
John was very professional and helpful assisting me with the purchase of my new truck. He was a pleasure to work with. the purchase of my new truck. He was a pleasure to work with. More
by debbiemc79
Employees Worked With
July 31, 2026
I was told that there was a 186 dollar fee to have my car evaluated. When i went to pay there was an extra 19 dollar charge. When i questioned what that was for the answer was "everyone gets charged 10%." Po evaluated. When i went to pay there was an extra 19 dollar charge. When i questioned what that was for the answer was "everyone gets charged 10%." Poor business practice More
by ddfromoh
Employees Worked With
Rick in service
July 30, 2026
They were great from start to finish. Got the vehicle we wanted. Tommy was also great. Very inteligent and passionate about his job he cared about more what would be best for us and helpe Got the vehicle we wanted. Tommy was also great. Very inteligent and passionate about his job he cared about more what would be best for us and helped stay as close to our budget as possible. Highly reccommend them More
by burnscory3420
Employees Worked With
July 29, 2026
I scheduled online for a oil change and new tires. I arrived at the dealership and told Nathan about my service the oil change and tires. Sometime later, I was told that you had no tires available. Af I arrived at the dealership and told Nathan about my service the oil change and tires. Sometime later, I was told that you had no tires available. After I made the appointment online, I thought it would be a good idea to call the parts department and inquire on the tires. The gentleman in the parts department said since I had an appointment I did not need to inquire about tires they would have them ready. And apparently he was wrong. I had to take time off work for this appointment and I'll have to take time off again for another appointment for my tires. This is unacceptable. More
by RCLANTZER
Employees Worked With
Nathan
July 29, 2026
Always happy with the service dept taking care of my 3 vehicles purchased from there!! Lifetime customer always. Will vehicles purchased from there!! Lifetime customer always. Will More
by WILLIAMSUTTON1962
Employees Worked With
Other Employees :
Matt Stringer
July 28, 2026
Montrose Ford staff are always professional and very kind. My husband and I have been Montrose Ford customers for a very long time! kind. My husband and I have been Montrose Ford customers for a very long time! More
by jbamonte
Employees Worked With
Other Employees :
The financial gal, I'm sorry I can't remember her name.
