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Montrose Ford
Fairlawn , OH
864 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 864 reviews
June 18, 2026
The people were all very nice and polite, but the one hour procedure I was there for was not completed after 3 hours. My new fobs that were purchased through FOMOCO will be installed by a local mechanic. hour procedure I was there for was not completed after 3 hours. My new fobs that were purchased through FOMOCO will be installed by a local mechanic. More
by CHUCKBELL691
Verified CustomerEmployees Worked With
Richard Thurmer's name is on the invoice. Nice guy if it's who I spoke with
June 17, 2026
Fast and easy process of buying my new vehicle, marcus was knowledgeable, fast responding, and great to work with was knowledgeable, fast responding, and great to work with More
by griffincecelich
Employees Worked With
June 16, 2026
Low pressure , there was some confusion on the financing had paperwork on ford motor credit and a great rate the night before . Go in the next day to close it was a different bank and almost a point higher had paperwork on ford motor credit and a great rate the night before . Go in the next day to close it was a different bank and almost a point higher . I felt that was bait and switch . More
by chrispreattle
Employees Worked With
Sid he and the woman in finance did great .
June 16, 2026
Great salesperson! This was the best new car buying experience I’ve ever had! Impressive This was the best new car buying experience I’ve ever had! Impressive More
by kniessen
Employees Worked With
June 16, 2026
Dealer got me in for service at my convenience and did exactly what the said and returned vehicle in a timely manner exactly what the said and returned vehicle in a timely manner More
by BRAD.RICHARDS
Employees Worked With
June 14, 2026
Very polite and easy to work with. Answered all our questions. Even texts were helpful Answered all our questions. Even texts were helpful More
by hankskaren
June 11, 2026
Absolutely fantastic . I was very well taken care of . Everyone went way out of their way to be sure o was more than happy I was very well taken care of . Everyone went way out of their way to be sure o was more than happy More
by sorelle1109
