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Montrose Ford
Fairlawn , OH
906 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 906 reviews
Verified Customer
July 06, 2026
I brought my 2020 Escape to Montrose Ford for The Works service. Montrose’s own website lists a cabin air filter check as part of that service, but when I asked, the advisor told me it wasn’t included. Wor service. Montrose’s own website lists a cabin air filter check as part of that service, but when I asked, the advisor told me it wasn’t included. Worse, the multipoint inspection sheet marked the cabin air filter as inspected. When I replaced that filter myself afterward, it was packed with leaves, so it was clearly never opened. An item was signed off as inspected when it plainly was not. Later my check engine light came on. I read the code myself and gave the advisor the exact code, P0496, up front. They still charged me $200 for a diagnostic. Their quote to fix it was $779 for parts and labor. I called an independent shop and was quoted $150 for the same repair, which is less than Montrose charged me just to confirm the code I already handed them. Paying for a service and not getting what was promised, seeing work marked complete that was not done, and then being charged $200 for a diagnosis I supplied only to be quoted roughly five times an independent’s price, is not service that earns repeat business. Get an independent quote before you authorize anything here. More
by kevin.lance.west
Employees Worked With
Andre Harris
July 05, 2026
Great so far. The experience was easy and handled with professional behavior. I enjoyed the experience. The experience was easy and handled with professional behavior. I enjoyed the experience. More
by Tjbelger69
July 05, 2026
Adam and Austin were awesome! Saw a deal that I didn’t think was actually what it said-and they made it happen! Saw a deal that I didn’t think was actually what it said-and they made it happen! More
by nlalli1
July 04, 2026
I've purchased nearly all of my vehicles from Liberty Ford Brunswick the last 25 years. I now feel like Montrose Ford could be my go to dealership when my wife needs a new vehicle. I'm a big fan of Marcu Ford Brunswick the last 25 years. I now feel like Montrose Ford could be my go to dealership when my wife needs a new vehicle. I'm a big fan of Marcus and Adam.. All the other people were very kind as well. More
by steely8
July 04, 2026
Mark was great, someone you felt was truly trying to help you get through the process and get the deal you were looking. He understands that a good experience now can lead to more opportunity in the future. you get through the process and get the deal you were looking. He understands that a good experience now can lead to more opportunity in the future. More
by Jeremy
Employees Worked With
July 03, 2026
Montrose ford came to my house. Their technician was prompt. He addressed the problem with my remote entry keypad. It was a programming issue. It gave him some problems but he stuc Their technician was prompt. He addressed the problem with my remote entry keypad. It was a programming issue. It gave him some problems but he stuck to it and got it working. More
by CSROGERSOH
Employees Worked With
Matt Stringer
July 03, 2026
Bought a used truck online go to pick it up and it breaks down 10 minutes from the dealership… terrible customer service, worst car buying experience of my life… sold me an unsafe vehicle. Guess that’s what down 10 minutes from the dealership… terrible customer service, worst car buying experience of my life… sold me an unsafe vehicle. Guess that’s what you get when you buy online. More
by henrybuildersllc
