Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Montrose Ford
Fairlawn , OH
906 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 906 reviews
Verified Customer
July 02, 2026
Dealer added a hidden fee of 1500 during the financing step that was never wanted or announced. step that was never wanted or announced. More
by BNagel.146
July 02, 2026
I have had the opportunity to work with John and Matt multiple times! They are always professional, helpful and knowledgeable! They make the process of purchasing a vehicle as stress free as possible! multiple times! They are always professional, helpful and knowledgeable! They make the process of purchasing a vehicle as stress free as possible! Jessica, in Financing, made the process expedite and easy! I will continue to go back to them! More
by douglas16
July 02, 2026
SERVICE WAS AWESOME, EVERYONE WE TALKED TO WAS VERY PLEASANT, WOULD FOR SURE ECOMMEND TO FAMIL AND FRIENDS PLEASANT, WOULD FOR SURE ECOMMEND TO FAMIL AND FRIENDS More
by jwalker44
July 02, 2026
The team was able to get my truck in the next day, communicated with me through the process and had it back to me the next business day. 10 out of 10 would recommend. communicated with me through the process and had it back to me the next business day. 10 out of 10 would recommend. More
by Neilrsanchez76
Employees Worked With
July 01, 2026
Exceptionally professional and caring on every level. I had the best customer experience that I ever had at any dealership in 30 years thanks to Hello Paula. This is Mark Yacobucci! He is the best and I had the best customer experience that I ever had at any dealership in 30 years thanks to Hello Paula. This is Mark Yacobucci! He is the best and most dedicated to his customers. More
by paulatelaviv89
Employees Worked With
June 30, 2026
What a fabulous experience. What was potentially a negative situation because of a car accident turned into what I have to say was one of the best customer service experiences What was potentially a negative situation because of a car accident turned into what I have to say was one of the best customer service experiences in my life. The staff were attentive, considerate and informative. The condition of the car when I picked it up was, to say the least, extraordinary. I to it to Montrose Collision Center because the were Jaguar Certified. I could not have been more pleased with the experience. I would highly recommend using their body shop. More
by BRAWSON0
June 28, 2026
On time and did the job. Service has been excellent since purchase. Sales and delivery experience was terrible in June 2022. Did not even get a sales invoice. Service has been excellent since purchase. Sales and delivery experience was terrible in June 2022. Did not even get a sales invoice. More
by DAVID.NAU
Employees Worked With
Josh came out to do the recall SW upgrade,
June 27, 2026
The people were knowledgeable kept us informed. Explained everything so I understood what they had to do to fix my car. Explained everything so I understood what they had to do to fix my car. More
by DFHEFF
Employees Worked With
June 27, 2026
Good overall but timing was off when quoted. People were courteous, friendly, helpful and seemed to know what they were doing. People were courteous, friendly, helpful and seemed to know what they were doing. More
by GHOCEVAR548
Employees Worked With
