Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Montrose Ford
Fairlawn , OH
991 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 991 reviews
August 11, 2026
As always, great service and very little time spent buying a vehicle, they are accurate and fast buying a vehicle, they are accurate and fast More
by daniel.manweiler
Verified Customer
August 10, 2026
The only person to really help me was Nick. He should be running the entire dealership. He should be running the entire dealership. More
by WATERELEMENT27
August 09, 2026
Matt was extremely helpful in getting me in a new vehicle after my previous vehicle had a major mechanical issue. Matt worked quickly and kept me updated throughout the whole process. I'm very pleased with M after my previous vehicle had a major mechanical issue. Matt worked quickly and kept me updated throughout the whole process. I'm very pleased with Matt and Montrose Ford. I do have a friend at Montrose Ford. Thank you to all who helped me. More
by daffodils4891
August 09, 2026
Terrible waited nearly 4 . 5 hours a half a day to get an oil change of tire rotation when I made the appointment I asked if they would vacuum it and wash it and they said yes a 5 hours a half a day to get an oil change of tire rotation when I made the appointment I asked if they would vacuum it and wash it and they said yes and they told me the reason why I waited 4 1/2 hours was because they were finishing vacuuming it out. It was never vacuumed. It was never washed. The windows were even filthy. the appointment I scheduled was for the works and I was told it would be done. So disappointed ?? More
by thetrisharayz
August 09, 2026
Great customer service. Everyone I have dealt with have been polite and helpful. Enjoyable experience. Everyone I have dealt with have been polite and helpful. Enjoyable experience. More
by K.DEARNHART
Employees Worked With
August 09, 2026
Real Professional. ....but expensive to keep your car running correctly and safely! And its great that I can get the Military Discount! Thank you! ....but expensive to keep your car running correctly and safely! And its great that I can get the Military Discount! Thank you! More
by Captpab789
Employees Worked With
Rick
August 07, 2026
Always great experience. Very helpful and professional. Nathan in service takes care of everything very timely and never an issue. Multiple trucks bought here. Very helpful and professional. Nathan in service takes care of everything very timely and never an issue. Multiple trucks bought here. More
by kalebburke97
Employees Worked With
Nathan - service
