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Montrose Ford

Fairlawn , OH

4.6
954 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 11 brands at 10 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations. We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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3960 Medina Rd

Fairlawn , OH

44333

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Showing 954 reviews

July 21, 2026

Great service and Chris is A+! Would recommend to anyone. Bravo bravo bravo bravo bravo More

by gymdog813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris collision
Jul 21, 2026 -

Montrose Ford responded

Reading your recommendation and rating our service so highly truly brightened our day. We’re glad your Subaru Outback appointment met your expectations and appreciate you spreading the word. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

July 21, 2026

Easy to work with quick and efficient I would work with them any time. Highly recommend More

by shawn_hronec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jul 21, 2026 -

Montrose Ford responded

We’re pleased to hear that service on your Ford Explorer was quick and efficient. Your recommendation means a lot, and we’ll be ready to assist whenever you need us again. Thanks for choosing our team. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

July 20, 2026

Accommodating , expedient & efficient Trevor was pleasant and completed the work faster than expected in the parking lot of my job. More

by CDALTOBRWN
Recommend Dealer
Yes
Employees Worked With
Trevor
Jul 21, 2026 -

Montrose Ford responded

We are very happy to hear Trevor provided you with such a positive experience! We sincerely value your business and look forward to your next visit. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

July 20, 2026

The service department did a good job. I like the video review that your service tech did. He let me know that I needed my front brakes service soon which I wasn't able to do that day. More

by dfrgt89
Recommend Dealer
Yes
Employees Worked With
Nathan
Jul 20, 2026 -

Montrose Ford responded

Thank you for the five-star feedback. We’re glad the video review on your Ford Escape’s maintenance was helpful and that our team provided clear details about your front brakes. When you’re ready for that service, please reach out. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

July 20, 2026

It was just an average experience. Why is there only 1 new powerboost F150 on your lot? More

by joejkgomula
Recommend Dealer
No
Jul 24, 2026 -

Montrose Ford responded

We appreciate your business, Joe. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly. Thank you again for your input, and we hope to hear from you soon. Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

July 20, 2026

Always professional, and super knowledgeable. They always explain things in simple easy to understand terms so I don't feel like they are trying to take advantage of me. More

by ETORRESBAIZ
Recommend Dealer
Yes
Employees Worked With
Randy Dorco
Jul 20, 2026 -

Montrose Ford responded

It’s great to hear our team made your Bronco service clear and straightforward. We believe honest explanations help build trust so you never feel unsure about the work being done. Thanks for trusting us with your Ford Bronco and sharing your experience. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

July 19, 2026

Rick, Andre, and Nathan are just the best. I do all my service at Montrose and buy my cars there. My best friend does, too! Very pleased with my service this time as always. More

by jtdukes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rock, Andre, Nathan
Jul 19, 2026 -

Montrose Ford responded

Thank you for trusting our team with both your Ford Bronco Sport purchases and service. We’re honored to serve you and your friend, and we’re pleased to hear that every visit meets your expectations. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

July 19, 2026

DO NOT TRUST MONTROSE FORD — Their financing department is downright deceptive and reckless. I worked with Mark Yacobucci, who promised me straight-up that my credit application would ONLY be submitted to More

by Jax
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Yacobucci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica- Finance Manager
Jul 23, 2026 -

Montrose Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

Jul 23, 2026 -

Jax responded

Your reply makes it obvious my detailed complaint wasn’t actually read. I clearly instructed both sales and finance to submit my application ONLY to Ford Credit, not to multiple banks in an attempt to bump the interest rate (yes, that’s how finance managers makes commission), especially with my tier-one credit. Those instructions were ignored, my credit was run elsewhere, and no one from management ever picked up the phone to address it before posting this canned, PR-style response. Claiming you prioritize the customer experience without making a single direct call says everything potential customers need to know.

July 18, 2026

Tommy was very helpful with reviewing vehicle and payment options and making the process quick and painless. More

by AlisonBruno929
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amie Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Creighton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin went with us for a test drive and answered questions about the vehicle. Very knowledgeable and helpful.
Jul 18, 2026 -

Montrose Ford responded

We appreciate you highlighting how Tommy walked you through vehicle and payment options and made the purchase quick and painless. Congratulations on your new Ford Explorer and enjoy the ride. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

July 17, 2026

Excellent experience from start to finish! Would recommend to friends and family. Love my new vehicle! More

by loriatrehan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2026 -

Montrose Ford responded

It’s wonderful to hear that your experience was excellent from start to finish. Enjoy your new Ford Bronco, and thank you for recommending us to your friends and family. And remember, You’ve got a friend at Montrose! Matt Stringer General Manager 330.666.0711 mstringer@gomontrose.com

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