Montrose GM Superstore in Hermitage

Above and Beyond Service I have done business with Montrose Hermitage purchasing at least 4 vehicles. This visit/purchase was over my expectations due to my salesman, Nathan F I have done business with Montrose Hermitage purchasing at least 4 vehicles. This visit/purchase was over my expectations due to my salesman, Nathan Floyd. I felt that Nathan had my satisfaction with my purchase as his goal. He is an exceptional salesman. Kelly Thompson and her team did an exceptional job in the detailing of my new 2017 Terrain. More

Great Car Buying Experience After searching for months online for the "perfect" used Ford Focus, I found one I liked at Montrose Hermitage. I sent an e-mail asking specifically After searching for months online for the "perfect" used Ford Focus, I found one I liked at Montrose Hermitage. I sent an e-mail asking specifically about a Focus they had in stock, and received a "generic" e-mail in response. So, my husband called the store and talked to Kenny on the Nissan side. Kenny located the car and called us back in about a half an hour to let us know it was still there. We went to the store a few hours later, and they had the car pulled out front and ready to test drive. We were greeted as soon as we walked inside the showroom - my husband, myself, and our teenage son. Kenny was busy with other customers, so Emilio got us started on our test drive. The car performed well on the test drive, and we decided we wanted to try and finance it with a trade-in. Having had issues with my credit in the past, applying for financing for a large purchase is very stressful for me. Kenny and the rest of the staff made it a much more enjoyable experience. Any of my questions regarding the performance of the car were addressed, and I know who to contact if I have further questions. I was told I am entitled to a free first oil change, and the warranty coverage on the car was explained to me at least two different times in detail. Even though we were looking at a used non-Nissan, I felt welcome and appreciated as soon as we arrived on the lot all the way until we left with the car. All of the employees treated my husband, my son, and myself as valued customers. We were treated with as much respect and courtesy as the other customers in the showroom making much larger purchases. I never felt like my son was "spoken down to" due to his age, and Kenny and the other staff members actively engaged him in conversation. I never felt like I was being treated like a "stupid woman in a car dealership", which I have had to deal with in the past when buying a car. Besides Kenny and Emilio, I came in contact with at least three other employees involved in the sale of the car, and a fourth salesman who had been helping other customers. All staff members conducted themselves in a professional, friendly manner. While waiting for paperwork to be completed, I was really impressed by how all of the salesmen and other staff members worked together to help each other out with each other's customers and questions about how to fill out forms, and so on. Considering they don't get paid unless they sell a car, it was nice to see them each assisting each other knowing that they weren't getting a financial reward to do so. In short, I got the car that I've been looking for, financed, in a fairly short amount of time. I feel confident that the car will perform as needed and will be reliable for several years to come. The staff is professional, efficient, and knowledgeable. It was a very good car buying experience overall. I highly recommend this dealership. More

Low Credit Applicant! My buying experience with Montrose GMC was phenomenal! Having extremely low credit, Montrose was my last attempt at buying a reliable vehicle. My sale My buying experience with Montrose GMC was phenomenal! Having extremely low credit, Montrose was my last attempt at buying a reliable vehicle. My salesman's name was Gene Baker, and he was absolutely amazing at getting me the deal of a lifetime. He paid very close attention to detail, making sure I was getting the true value for my money! I will absolutely be returning to Montrose for further purchases! More

Professional and knowledgable staff What did I expect from buying a car from montrose hermitage became a reality when Anthony Ciccone came to assist my husband and I. He was so impressiv What did I expect from buying a car from montrose hermitage became a reality when Anthony Ciccone came to assist my husband and I. He was so impressive with how he approached what we needed to achieve in a vehicle. We couldn't be any happier. I strongly suggest to anyone to go out and see Anthony for all your new o used car needs Thank you Emil and rose More

Excellent Sales and Service! Gene Baker is an excellent salesman. He is very knowledgeable, kind, and caring. We will definitely use this dealership again, as well as, Gene for Gene Baker is an excellent salesman. He is very knowledgeable, kind, and caring. We will definitely use this dealership again, as well as, Gene for our future purchases. More

Professional and courteous dealership I have never had such a great experience buying a car, as I did at this dealership! The moment I walked up to the door, Mo, opened the door for me, a I have never had such a great experience buying a car, as I did at this dealership! The moment I walked up to the door, Mo, opened the door for me, and made me feel so welcome. From the time I first sat down in the chair, to the moment I drove off in my beautiful Equinox, they made me feel like they TRULY wanted me to be happy with any decision I made. Mo is the GREATEST!! I had been looking for the perfect vehicle for the last 6 months, and I was so tired of pushy salesmen! Mo, actually asked me what I wanted, and seemed to care about MY NEEDS AND WHAT I WAS LOOKING FOR!! Thank you Montrose, and thank you Mo for a great experience, and most of all my beautiful Equinox! If I want to get another car, I have no doubt where to go. ;) More

great experience got a new Malibu off of Anthony ciccone best experience I ever had wont ever go else where every question I had he answer and went out of his way with got a new Malibu off of Anthony ciccone best experience I ever had wont ever go else where every question I had he answer and went out of his way with everything More

Worthless Service Deparemtn I recently dropped off my 2013 Cadillac ATS for Service at Montrose Hermitage, nothing too complicated, a few minor issues and a few open recalls. I t I recently dropped off my 2013 Cadillac ATS for Service at Montrose Hermitage, nothing too complicated, a few minor issues and a few open recalls. I thought a day or too and they should be able to take care of it, and I’d be on my well, we’ll not so much. They had my vehicle for 9 days! Not only that, they put over 160 miles on my car! I just happened to be monitoring the location of the vehicle in the OnStar app, where I noticed it was being driven back to Warren overnight! Yes, they were driving it from Hermitage to Warren. When I confronted the adviser about this, he advised me that this was the tech “test driving” it to confirm the issues I identified. He also advised me that this is normal procedure for them. I did not drop off my vehicle to be someone’s personal car for the week. This is a really nice perk for the tech’s, get to drive home whatever customers car you happen to like that in the shop at the time. So after I got myself calmed down, I thought, well as long as they fix the issues I can deal with it. But no, they weren’t competent enough to do that. Issue #1 Ratting noise from engine, particularly when first started. I was told they could hear the sound, but couldn’t identify it (driving 160 miles I’m sure they heard it plenty). They told me that they hooked it up to the computer, and couldn’t find any issues. We’ll it seems they didn’t actually bother to look, because when I brought it home, put it up on same jack stands, it took my 2 minutes to find a loose heat shield where one of the clamps had come loose. Two new clamps and 10 minutes later I had this problem fixed. Issue #2 Lock switch on driver’s door locks, then all doors instantly unlock. I was told this was “behaving as intended”, and that they switched a setting, but no it still does the exact same thing. Issue #3 Rattle from rear drivers side when going over bumps. They told me they could not verify, we’ll I heard it every day, so I’m not sure how they couldn’t hear this in 160 miles. A few minutes of internet research and I found that this is a common problem that is caused by rubbing tension rods in the trunk. So I told the trunk lining off, saw that the tension rod insulation had rubbed through, replaced it and now that is fixed. Issue #4 Rattling/Squeaking steering wheel. I was told they heard it, but could not verify it. There is an open GM TSB on this, did anybody check the TSB listing? Issue #5 Select button on steering wheel barely works. Was told that while the button did seem difficult to operate, there was nothing they could do because it did function, again the “hooked it up to the computer” and couldn’t find anything. I just noticed this isn’t even listed on the invoice, so I wonder if they even looked at it, or the advisor just told me they did. So that’s right, of the five problems I brought to them they couldn’t fix one, in the 9 days they had it, and I fixed the major two of them within an hour in my own driveway. I am just a driveway tinkerer, no formal automotive training. Maybe the techs need to do something besides “hook it up to the computer”, I’d offer to come show your techs how to find these problems without a computer if I had the desire to ever step foot in that place again. They supposedly “fixed” 4 recalls, so I got that out of the ordeal, I specifically asked for one TSB to be done in conjunction with one of the recalls, which I don’t believe was done, at least it wasn’t documented as being done. Clearly I will not be bring my vehicle to Montrose again, I will posting this on Google reviews, sending it Cadillac corporate, and a few other places online. This is absolutely deplorable service for what is supposed to be a premium brand, and a premium service. More

6th vehicle purchase with Montrose Back again to Montrose for a 6th purchase! Mike Thompson Jr. has always treated us with honesty and professionalism. This is why we keep coming back Back again to Montrose for a 6th purchase! Mike Thompson Jr. has always treated us with honesty and professionalism. This is why we keep coming back and why we refer others to the Hermitage Montrose dealership. Mike has always been extremely generous with the value of our trade in vehicles, and he ensures we are satisfied with our purchase prior to signing the documents. Financial arrangements are handled swiftly, with no headaches. Each purchase/trade has gone seamlessly! We always leave feeling satisfied, and we feel very fortunate to deal with a person who has treated us as a valued customer from day one. Visit the dealership....you will not be disappointed! More

Great experience My salesman was Gene Baker and he was so helpful in the process of me purchasing my new car. He worked with me for days to make sure i was happy and h My salesman was Gene Baker and he was so helpful in the process of me purchasing my new car. He worked with me for days to make sure i was happy and helped me get my insurance situated. I will definitely refer this dealersgip and their salesmen. More