Montrose Westside Auto Campus

So sorry I ever came here I scheduled to come see a used Mini Cooper for sale at Montrose in Cleveland from Pittsburgh. I had a certain Mini Cooper in mind as far as the feat I scheduled to come see a used Mini Cooper for sale at Montrose in Cleveland from Pittsburgh. I had a certain Mini Cooper in mind as far as the features, mileage, year I wanted, and although far away, the car at Montrose met my specifications the best. Jeff J knew about 1 week in advance of the date my husband and I were coming out to see it. We noticed several things "off" with the car at the test drive, notably, the key fob did not work, and there was no dipstick to check the oil. We were told, "mail me the bill for that dipstick". The car was also fitlhy, despite, as mentioned, our arrival to see and most likely buy this car were known well in advance of our arrival. Jeff rushed us through my husband's further inspection of the vehicle after the test drive, saying, "you want to get in to see finance before it gets too busy here. You have a long trip home". We were ushered in to see the finance guy, Adam, and although nice, he was waaaaay fast for us. We purchased a warranty which ended up being useless, as the car had so much wrong with it mechanically. When we took it to get inspected, the warranty did not cover anything that needed repaired because all the problems it had were 'too far pre-existing from our car purchase'. Thus, we ended up selling this Mini within 5 weeks of purchase at Montrose because it was not worth it to but the great amount of money into the repairs required to have it meet PA inspection standards, after what we already paid for the car and the after-market warranty. 2 calls and 2 emails to the Sales Manager, Brandon Mcguiness, have been unanswered for almost 2 months. Other things wrong with this car that we discovered once at home: There was no manual for the car The air filter was filthy and needed replaced The carbin air box was dirty and needed replaced The passenger door lock did not work The car did indeed need an oil change and a new oil drain plug (and the new dipsick) And the kicker - the care had less than 1/4 tank of gas when we pulled out of the dealership! Since we came with the intent of likely buying this particular car, you think the service dept would have at least looked at it. It is blatantly obvious that no service was done to this car at all. Also so dissapointed that I have had no return correspondence from the Sales Manager. That is very poor customer service. I did detail in my emails to the manager the costs I had to pay for the things that should have been done at Montrose - the filters and oil, etc - but to no avail. Buying beware here. More

Thank YOU! I stopped in to see Seth Calig last Saturday, he seemed very busy but still took time to help me find a car that was perfect for me. It seems like a I stopped in to see Seth Calig last Saturday, he seemed very busy but still took time to help me find a car that was perfect for me. It seems like a lot of people come just to work with him, and I can understand why. He's professional,and down to earth, and made the whole experience fun without stress. He is a great assett to your store! Thanks Seth! More

Great Service and Experience I can't say enough about how pleased I was with my experience at Montrose Volvo! I received a great deal of attention and my salesman, Sandy, was ext I can't say enough about how pleased I was with my experience at Montrose Volvo! I received a great deal of attention and my salesman, Sandy, was extremely knowledgable about the entire line of Volvo products. It is obvious that he cares very much about their product and ensuring that the buyer is well informed about what Volvo has to offer. Sandy's honesty and attention made my purchasing experience the most pleasant I've had yet in purchasing a vehicle. I look forward to giving this dealership, and Sandy, more of my business in the future! More

Love, love, love my purchase!!! I hate making serious commitments to any huge purchase because I am terrified I'll have buyers remorse, but when I came into this dealership and was a I hate making serious commitments to any huge purchase because I am terrified I'll have buyers remorse, but when I came into this dealership and was able to talk to my sales representative, Kaytee I felt so comfortable with buying a new car. I feel like she listened to my "must haves" and always had a suggestion. She was very informative, polite and patient with me the whole day. I seriously cannot wait to take my 2016 CX 5 for a road trip! I got lucky and did not know how great Kaytee was, but highly suggest everyone to personally ask for Kaytee because my experience was phenomenal !! More

easy fast paperwork easy Good rpm great traction goes though snow like butter salesmen did it good as in he said everything to do with the car and stayed on subject but was st Good rpm great traction goes though snow like butter salesmen did it good as in he said everything to do with the car and stayed on subject but was still friendly. More

Great experience! This car is great! I recommend buying it this car drives smoothly and the air conditioner is awesome, I love my new used car. THANKS SETH!!!!! This car is great! I recommend buying it this car drives smoothly and the air conditioner is awesome, I love my new used car. THANKS SETH!!!!! More

Great sales team Great sales team, process took a tad bit long, but that's kind of expected. Ask for Jim Kueber, great knowledged person who is very nice and patient. Great sales team, process took a tad bit long, but that's kind of expected. Ask for Jim Kueber, great knowledged person who is very nice and patient. More

Finding my dream car was worth the drive! I've had my heart set on finding a Volvo C70 hardtop convertible for a while. I've searched NY, PA and OH. Living in Erie, PA, my hopes were to find I've had my heart set on finding a Volvo C70 hardtop convertible for a while. I've searched NY, PA and OH. Living in Erie, PA, my hopes were to find my car locally. While searching the web, I found one located in Cleveland....it was time for a road trip. When I called to inquire about the car, I spoke with Sandy who was the consummate professional from the get-go. Once we got there, we were immediately greeted a friendly staff and introduced to Sandy. He and Carlos made the experience painless (and that's not easy to say about buying a car!!!). Driving almost 2 hours to buy my dream car was worth every minute spent on the road. I would recommend them to my friends in Erie (or to anyone)!!! Thanks Sandy for making my dream come true! More

Sandy was so helpful! I came into this dealership and was thoroughly impressed with the customer service. I was helped by Sandy and from start to finish he was great! He wa I came into this dealership and was thoroughly impressed with the customer service. I was helped by Sandy and from start to finish he was great! He was knowledgeable, friendly, and a great person to work with. I am so happy with my purchase of the S60. Glad I went to Montrose Volvo! More

They got me rolling! These guys went above and beyond to get me approved I appreciate them for that. Seth, Phil and Bill you all are the best! I almost lost hope but they These guys went above and beyond to get me approved I appreciate them for that. Seth, Phil and Bill you all are the best! I almost lost hope but they did their job and I'm forever thankful More