Montrose Westside Auto Campus

They swent this scratch n win flyer.. It said if the numbers match horizontally/vertically u win prize. I got the horizontal one. When i called they talked very nicely n called me there. I had a surgery numbers match horizontally/vertically u win prize. I got the horizontal one. When i called they talked very nicely n called me there. I had a surgery 2 weeks ago and was not in a condition to drive but still i went there in hot sun jus b'cos the flyer said all big big prizes. When i went there the salesman first took all my details about present car, its payment amount, my income etc..i was not ready to get another car. Then he said he woulf find abt the prize n came back n told me that i won nothing... when the flyer said clearly abt the prizes and the conditions..Its just a sales strategy , fooling people with flyers , getting them to come there and then gather their information n send them back..My time n gas money is lost? More

I greatly appreciate the very knowledgeable car description that was presented out on the lot in 90+ temperatures, during an intricate vehicle inspection, and the overall enthusiasm of the salesman description that was presented out on the lot in 90+ temperatures, during an intricate vehicle inspection, and the overall enthusiasm of the salesman. He was an amazing advocate on my behalf in the purchasing process. My adopted "Dad" came with me, and the salesman attended to all of his questions and comments. The sales manager really made the purchasing process possible. Am privileged to have met him. And all of Montrose staff truly collaborated to get me a great car. Thank you each and every one. See you for the check-ups and washes! More

Stay away from this dealership. The owners of Montrose have completely mismanaged their dealers and it has resulted in terrible customer service. In fact, it got so bad that Volvo had to send a representa have completely mismanaged their dealers and it has resulted in terrible customer service. In fact, it got so bad that Volvo had to send a representative to tell Montrose how to fix the problem... they did not listen and then Volvo replaced the vehicle at another dealership! On top of that, I have spoken with management at other dealers and other professional colleagues in Cleveland and everyone has said that word is getting around about how bad this place is. Please consider this advice and save yourself the time and trouble of dealing with such a mismanaged and corrupt business. More

After doing my homework on the car I wanted, I knew the price I was willing to pay. This dealer came 2nd closest to my price, but refused to budge on the documentation fees of $250 plus wanted to add addit price I was willing to pay. This dealer came 2nd closest to my price, but refused to budge on the documentation fees of $250 plus wanted to add additional costs for title and registration. This was ultimately the deal breaker for me. Buyers beware: Documentation fees of do NOT have to be the state maximum. Documentation fees should include the cost of paperwork to register the car, financing, etc. per the attorney generals office. The state of Ohio puts a cap on how much a dealership can charge for "documentation fees" which is currently $250. Get quotes from various dealers and you will quickly see that documentation fees are simply extra income for the dealers. Do not pay the max. More

I was greeted immediately upon entering the showroom. I explained that I am not ready to replace my current Volvo, but just wanted to see what was out there and the cost of updating my car. Dan was very k explained that I am not ready to replace my current Volvo, but just wanted to see what was out there and the cost of updating my car. Dan was very knowledgeable and showed me a few of the cars on the lot. More