Montrose Westside Auto Campus

Platinum Service Program Ripoff I purchased a new 2011 Mazda 3 a few years back and opted to include the "Platinum Service Program". The finance guy did a nice presentation of the pr I purchased a new 2011 Mazda 3 a few years back and opted to include the "Platinum Service Program". The finance guy did a nice presentation of the program on his laminated sheet with what was included. With this program I picked up reduced oil change prices, preferred service levels and free tires for life. On my first oil change, I waited three hours and did not have the same good service when I purchased the car. I opted to have the oil changes done at a local quick change place. For the last three years I have had the car checked for fluids, tire wear, and alignment, just not at Montrose Mazda. I recently went into the service department now that the car has 50,000 miles and the first thing the service manager did was pull out a very handy sheet with the details of the program pointing out the highlighted statement saying if all the service required in the manual was not done on time and by their dealership, the contract was void. Shame on me for not reading the fine print which I question if it was on the presentation materials, I am sure it was not spoken by the guy selling the program. It was just a rude experience from the service department. I emailed the general manager, he has not replied. More

Service department tries to gouge customers I bought my Mazda 5 from Montrose Mazda on Brookpark. I should have known that I'd be in trouble from the beginning. The sales man helped the finance I bought my Mazda 5 from Montrose Mazda on Brookpark. I should have known that I'd be in trouble from the beginning. The sales man helped the finance man fill out paper work bc they were slow. When my husband tried to sign the papers, there were a lot of mix ups resulting in a pain in the butt signing procedure for my husband. They had to call me to ask what we agreed on several times. James the salesman and the finance guy denied that James did any paperwork. I bought the tires for life program. I put the miles on. It sounded good...at the time. When I went in for my first oil change/check up, the service department people were okay. Not the friendliest, but professional enough. The mechanics however, would give the service department people "looks". Looks that said, the customers are a pain today. I don't want to do what they're asking. Not just one mechanic, there were 3 to be exact the first day. I just hoped that they weren't working on my car. Second time in, I had a bent rim. They put it on the front. I had to go back and get it in on the back bc the front end shook. No biggie. It is what it is. Fast forward to the third time I came in. They put the wheel on the front again. I asked after I paid. The service worker asked the mechanic. He gave that look like he wasn't going to do it. I told him it would shake and I'm not leaving until it's on the back. Plus they had to move it to the back last time I was in and they said they would make a note of it. The service person made a note of it and the mechanic moved the tire to the back. I went back a couple of other times for routine maintenance. It was all uneventful until the last time. I went in and needed some more expensive maintenance done. Okay, whatever, I'll pay it. They can do it. It was a part of the tires for life program. I needed new tires anyways at that point. Oh wait, I needed tires the time before, but somehow my tires gained tread between three checkups ago and two checkups ago. So, back to the present...I needed new tires, cabin filter, air filter, transmission fluid changed in addition to the usual oil change and rotation. They hand wrote the estimate. I verbally reviewed it with the service person. She said yes, that's correct. When I went to check out, it was $100 more than we had said. Her 1 next to the 7 combination looked like a sloppy 7 to me and she verbally agreed to it when I read it out loud. But nope, I had to pay the extra $100. But this is where the messed up story is just beginning. I took my car home. Didn't turn on the fan bc it was a nice day. Turned the fan on the next day for my defroster bc it was raining. Fan didn't go on. I thought they just forgot to hook something back up, right. I took it in. They checked it. Everything was hooked back up the right way they said. They said it may be the blower motor. AND that they would need $150 to know for sure. I said I don't have $150 and I believe they messed something up when they were in there yesterday. Sol, the new service guy said that he would see what they could do. So he said they would check it out for no cost. He came back an hour later (bc Mazdas are designed by college students, you know, try to cram as much as they can into one little space as possible) and said it was the blower motor. Said nothing about checking the resistor. Just that it was the blower motor. And that it was $675 at the minimum to replace. I said I don't have "a minimum of $675". I didn't have $150. The car is 4000 miles out of warranty. I asked him what he was going to do about it. He said it's out of warranty, there's nothing he can do. I said, if you stand behind you product, you will find something to do. He said that he would call the company. The company offered me a 50% deal bc I was 50% out of warranty. I asked if he was sure it was the blower motor and nothing else. He said yes. I asked if he could give me a cap on the price. He said no and that it took a long time to get to the blower motor and that was most of the charge, and what if something else was wrong. So not cap. I asked if they did something when they replaced all of my filters and asked if he was going to charge me for their mistakes. He said there was nothing that they could have done to mess up the blower motor. I didn't take their "deal" I didn't trust them. I took my car to a shop that my family has been using for generations. They took out the motor blower and hooked it up to some voltage. Guess what... you know, I don't have to tell you. The motor blower works. It's not the blower motor. So, I called up my old lying service buddy Sol. He remembered me. I told him what happened. He said he stands by his teams' diagnosis. I told him he was standing by the wrong diagnosis and asked what he was going to do about it bc to replace a resistor has a lot less labor involved. He said he did his part and offered me a deal. I asked how a wrong diagnosis is doing his part. I told him to think of something bc I'm going to have the shop that it's at now look through the parts behind the dash to see if his team did screw something else up. Good old Sol said that he's standing by his diagnosis and deal and won't be able to do anything else about it. I am taking names and numbers of good lawyers. I will gladly be a part of a class action suit if there are any others going on as well. More

Knowledgable and FAST This the second car I bought from this dealership (first was back in 06). Don was extremely knowledgable about the Mazdas--e.g. the difference betwee This the second car I bought from this dealership (first was back in 06). Don was extremely knowledgable about the Mazdas--e.g. the difference between the Touring class, the Sports model, etc. I felt comfortable in working with him. What I REALLY appreciated was that we were in and out in 2 hours. We made our decision, agreed on price, went through financing (the Finance guy was a hoot), and drove away with a new car. I don't have the time to spend a whole day in a dealership and told him up front--no games please, just give me the bottom line. He did. More

Great Experience!! I recently bought a 2011 volvo c30 from monstrose volvo and my salesmen, Sandy, was very helpful and very informative about the car. I wasn't looking I recently bought a 2011 volvo c30 from monstrose volvo and my salesmen, Sandy, was very helpful and very informative about the car. I wasn't looking at volvos but once I was able to go for a test drive I was sold on the car. I'm 18 and the workers treated me right and my car was in the showroom and they allowed me to drive it the first day I went to look. I am now enjoying my car and will definitely go to montrose in the future! Highly recommend this dealership to anyone. More

Don Blake was the best auto salesman my wife and I ever dealt with. He was not pushy or patronizing and answered all of our questions. We would deal with Don again when we need our next vehicle. dealt with. He was not pushy or patronizing and answered all of our questions. We would deal with Don again when we need our next vehicle. More

September 9, 2013 Simply awesome service My wife September 9, 2013 Simply awesome service My wife and I were very pleased with the professionalism and sincere service that Nicholas provided us September 9, 2013 Simply awesome service My wife and I were very pleased with the professionalism and sincere service that Nicholas provided us during our recent car purchase. After searching the internet and talking with potential sellers over the phone, we decided after speaking with Nicholas that Montrose Mazda of Cleveland was going to be the place where we would purchase our car. Although my wife and I could not personally travel from Virginia to Cleveland, Ohio to purchase the car, we sent our daughter and sons from Pittsburgh, Pa to represent us. Our children after meeting with Nicholas were equally pleased his excellent customer service. During the purchase, there were a few items that we asked Nicholas to take care of. Although we were not in a hurry for an immediate response, Nicholas called us the very next morning, and told us that he had taken care of our request and that the few items were on their way. Simply awesome! Great follow up. Our experience at Montrose Mazda of Cleveland; especially with Nicholas’ impeccable service has made car buying what it should be – less stressful with both parties being equally satisfied. In the future, we will recommend Montrose Mazda of Cleveland, and of course, tell everyone to ask for Nicholas. Thanks Nicholas, Jerome, Sheena and Family Forest, Virginia More

Dealing with Dave was a good experience. He took the time to go over everything with us and got the scratches taken care of and worked on the price to one we could handle. to go over everything with us and got the scratches taken care of and worked on the price to one we could handle. More

This dealership will do everything in its power to rip you off. There employees are the most arrogant have have ever encountered. I will never enter this dealership for any reason ever again. My main win you off. There employees are the most arrogant have have ever encountered. I will never enter this dealership for any reason ever again. My main window switch on was broken during service and they refused to repair it. Matt Newman was extremely arrogant. The general manager Brian McGuiness would not take my phone call. Completely irresponsible. More

This is just a quick reply to update you and your staff regarding our current Mazda experience. We just purchased a Mazda3 sedan basic model. 1.) Your sales staff "Carly Neubert" came off as knowledgeab regarding our current Mazda experience. We just purchased a Mazda3 sedan basic model. 1.) Your sales staff "Carly Neubert" came off as knowledgeable, professional and most of all very helpful. With her assistance we ended up with a vehicle that fits our needs and has a basic quality that we need at this time. She sold us a product that matches our current daily requirements. 2.) I am extremely happy with the product Mazda3 sedan. This basic sedan fits my needs for now and it turns out to be a car I like quite a bit after using it I am happy with the unit. 3.) On another note: Carly Neubert has my wife and I as lifetime customers and will most defiantly purchase other vehicles from her. I can not say enough on how grateful we both are to her and the accounting department for their help. Rick & Lisa Clark More

it was a good experience and the people were nice and helpful. Nick was a great help and did his best to find the best deal that suits me. Thank you to everyone helpful. Nick was a great help and did his best to find the best deal that suits me. Thank you to everyone More