Montrose Westside Auto Campus

September 9, 2013 Simply awesome service My wife September 9, 2013 Simply awesome service My wife and I were very pleased with the professionalism and sincere service that Nicholas provided us September 9, 2013 Simply awesome service My wife and I were very pleased with the professionalism and sincere service that Nicholas provided us during our recent car purchase. After searching the internet and talking with potential sellers over the phone, we decided after speaking with Nicholas that Montrose Mazda of Cleveland was going to be the place where we would purchase our car. Although my wife and I could not personally travel from Virginia to Cleveland, Ohio to purchase the car, we sent our daughter and sons from Pittsburgh, Pa to represent us. Our children after meeting with Nicholas were equally pleased his excellent customer service. During the purchase, there were a few items that we asked Nicholas to take care of. Although we were not in a hurry for an immediate response, Nicholas called us the very next morning, and told us that he had taken care of our request and that the few items were on their way. Simply awesome! Great follow up. Our experience at Montrose Mazda of Cleveland; especially with Nicholas’ impeccable service has made car buying what it should be – less stressful with both parties being equally satisfied. In the future, we will recommend Montrose Mazda of Cleveland, and of course, tell everyone to ask for Nicholas. Thanks Nicholas, Jerome, Sheena and Family Forest, Virginia More

Dealing with Dave was a good experience. He took the time to go over everything with us and got the scratches taken care of and worked on the price to one we could handle. to go over everything with us and got the scratches taken care of and worked on the price to one we could handle. More

This dealership will do everything in its power to rip you off. There employees are the most arrogant have have ever encountered. I will never enter this dealership for any reason ever again. My main win you off. There employees are the most arrogant have have ever encountered. I will never enter this dealership for any reason ever again. My main window switch on was broken during service and they refused to repair it. Matt Newman was extremely arrogant. The general manager Brian McGuiness would not take my phone call. Completely irresponsible. More

This is just a quick reply to update you and your staff regarding our current Mazda experience. We just purchased a Mazda3 sedan basic model. 1.) Your sales staff "Carly Neubert" came off as knowledgeab regarding our current Mazda experience. We just purchased a Mazda3 sedan basic model. 1.) Your sales staff "Carly Neubert" came off as knowledgeable, professional and most of all very helpful. With her assistance we ended up with a vehicle that fits our needs and has a basic quality that we need at this time. She sold us a product that matches our current daily requirements. 2.) I am extremely happy with the product Mazda3 sedan. This basic sedan fits my needs for now and it turns out to be a car I like quite a bit after using it I am happy with the unit. 3.) On another note: Carly Neubert has my wife and I as lifetime customers and will most defiantly purchase other vehicles from her. I can not say enough on how grateful we both are to her and the accounting department for their help. Rick & Lisa Clark More

it was a good experience and the people were nice and helpful. Nick was a great help and did his best to find the best deal that suits me. Thank you to everyone helpful. Nick was a great help and did his best to find the best deal that suits me. Thank you to everyone More

We gave Dave Olsen the highest score because he was exceedingly helpful. He was personable without being pushy, which made us comfortable and made us feel we could trust him and that he was working t exceedingly helpful. He was personable without being pushy, which made us comfortable and made us feel we could trust him and that he was working to get us the best deal More

Dave Olsen was knowledgeable, courteous, and extremely helpful as we worked through our deal. He went out of his way talk through various options and to get me the best deal possible. I left feeling satis helpful as we worked through our deal. He went out of his way talk through various options and to get me the best deal possible. I left feeling satisfied that I had made an informed decision that was right for me. Highly recommended. More

My new Volvo S60 is fantastic. David and Carlos were excellent. David's knowledge of the car was second to none. We negotiated a very fair price and the rest is gravy. I am very happy new Volvo owne excellent. David's knowledge of the car was second to none. We negotiated a very fair price and the rest is gravy. I am very happy new Volvo owner. My wife and I could not be happier. Thanks ! More

I was hunting for a hatchback and worked with several dealerships in my quest for an affordable dream car. Montrose's facility was neat and clean (something worth considering if you plan to work with a dealerships in my quest for an affordable dream car. Montrose's facility was neat and clean (something worth considering if you plan to work with a dealership for your car care/maintenance), the people were friendly, and the sales team was not pushy or aggressive. The salesperson I worked with, Tim Miller, was informative and patient. The management and finance department were friendly and helpful. I got Kelley Blue Book value for my trade in. It was an overall very positive experience, which is saying a lot because I hate the process of buying a car. I would definitely recommend them to a friend. More

We stopped in Montrose Mazda after looking at cars on and off for about 2 yrs. I am 6'4" and found that I didn't fit comfortably in most of the new cars in my price range. Combining that with a list of opt off for about 2 yrs. I am 6'4" and found that I didn't fit comfortably in most of the new cars in my price range. Combining that with a list of options my wife and I wanted (and didn't want) meant that when we thought we found a car we liked we first needed to go and sit in one see if I fit. We had started to dread going to to a dealer because as much as we explained up front our delema if there was any hint that we were interested in the caar we had a hard time escaping with any dignaty. On one occasion we sat down to discuss price only to find that the only car a dealer could find was our third choice of colors so is that really still the right car? If we would give them a down payment they could search for the actuall color we wanted. At Montrose Mazda the salesman who helped us, Matt Radeff, listened our story and then hustled to get the car we wanted to see and left us alone for a while. Then he asked us some questions about things we wanted and needed on the car and even suggested a lower priced model than the one we were looking at! We took the cheaper one for a ride and told him we would need to go home and decide if we liked it. He asked us to meet his manager beforewe left which is another place we usually were turned off by other dealers. The manager was friendly and just said "hi" and thanks for coming in. Two days later we decided we needed to bring one home to see if our son's harp would fit in the car, a Mazda 5. They had no problem letting us take one home for a few hours which was nice. When my wife picked it up they discussed a lower price we saw for the same car on their website. When we took it back we had decided we would buy it if Matt gave us the price we expected with an advertised finance discount (minus the military discount which we did not qualify for). There was no hard sell or our multiple trips to the manager. Matt did a great job of keeping things moving despite it being lunch break for the finance department. There always seems to be some trouble when making a purchase of this scale but this went better than any other car purchase I have made. More